Can't log on with 2nd device, premium user

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Can't log on with 2nd device, premium user

Jayegc
Newbie
I have a premium account and want to use it on my other (Samsung) phone. When I try to log in I guess a message saying 'you've already created an account with this email address'. I tried logging in on my friends phone and it worked (so I was logged onto two phones at the same time). How do I get around this problem on my Samsung?
5 Replies

Re: Can't log on with 2nd device, premium user

Rock Star 24
Rock Star 24

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

"Account and login"

 

"I can't login"

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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Note: I'm not a Spotify employee.

Re: Can't log on with 2nd device, premium user

alandeankemp
Newbie

Hi,

 

This just happened to me.  Two recommendations, firstly, make sure you are entering your username and not your email address and secondly, un-install and re-install the app.  If that doesn't cure it then definitely contact support.

 

Regards,

Alan

Re: Can't log on with 2nd device, premium user

buglamberati
Newbie
It worked!!!
thanks a lot

Re: Can't log on with 2nd device, premium user

machacon
Newbie
Username was the problem!! It worked. Thank you.

Re: Can't log on with 2nd device, premium user

jmanooch
Casual Listener

Stop replying with this bull**bleep**. It is clogging the forums with non-answers. 

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