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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80396 Views

9 replies

2 likes

Account
Login
  • 80396 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653803 Views

13 replies

4 likes

Account
  • 653803 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734224 Views

18 replies

29 likes

  • 734224 Views
  • 18 replies
  • 29 likes

Solved!! Family subscription

I just signed up for a family subscription with the main user fotografist and a second user robinlycka, the mainuser was registered from Norway and I´m currently in London so the second user was registered as a GB account hence it didn´t accept my fa...

Newbie

I just signed up for a family subscription with the main user fotografist and a second user robinlycka, the mainuser was registered from Norway and I´m currently in London so the second user was regi...

Merik

Community Legend

339 Views

1 replies

0 likes

Account
Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Premium Suspended but I payed!

Hello, two days ago my account got debited the premium subscription fee 4.99 and Yeaterday I got an email that my account has been suspended, any way i can make this work?

Regular

Hello, two days ago my account got debited the premium subscription fee 4.99 and Yeaterday I got an email that my account has been suspended, any way i can make this work?

Merik

Community Legend

265 Views

1 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Cancellation Problems

spotify are making it hard for me to cancel so if it is not canceled i will not be paying spotify any money

Newbie

spotify are making it hard for me to cancel so if it is not canceled i will not be paying spotify any money

Merik

Community Legend

210 Views

1 replies

0 likes

Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Facebook friends/follow won't show.

Hello. My facebook friends list says I have no friends. I do have over 4000. I have another private account with 5 fb friends on the same computer and it loads that account's friends just fine. I've tried evrerything and i don't know what else to do....

Newbie

Hello. My facebook friends list says I have no friends. I do have over 4000. I have another private account with 5 fb friends on the same computer and it loads that account's friends just fine. I've ...

559 Views

0 replies

0 likes

Account
Other
  • 559 Views
  • 0 replies
  • 0 likes

Spotify premium through spark?

Sporify premium isn't working even though I've set it up through my spark account. Anyone know how to fix this?

Newbie

Sporify premium isn't working even though I've set it up through my spark account. Anyone know how to fix this?

osornios

Spotify Star

4527 Views

8 replies

0 likes

  • 4527 Views
  • 8 replies
  • 0 likes

Solved!! refund

I got charged on my sprint bill for signing up for spotify when I never signed up for a package. I need a refund, please..

Casual Listener

I got charged on my sprint bill for signing up for spotify when I never signed up for a package. I need a refund, please.. 

LordRollin

Community Legend

589 Views

4 replies

0 likes

Subscription
  • 589 Views
  • 4 replies
  • 0 likes

Had premium for a week, then disappeared but all information intact

I got premium one week ago. It's supposed to be $1 for three months. My phone app said I ran out of my 30 days of offline listening today and it says I am now on free.

Casual Listener

I got premium one week ago. It's supposed to be $1 for three months. My phone app said I ran out of my 30 days of offline listening today and it says I am now on free.

DasPeter

Community Legend

350 Views

5 replies

0 likes

Account
Free
Premium
  • 350 Views
  • 5 replies
  • 0 likes

Username and Facebook name and surname

Hi, I create my account without facebook. Now i connect my spotify with facebook, but i have still my nick. I wanna have my name and surname, like all my friends.

Newbie

Hi, I create my account without facebook. Now i connect my spotify with facebook, but i have still my nick. I wanna have my name and surname, like all my friends.

LordRollin

Community Legend

384 Views

1 replies

1 likes

Account
Other
  • 384 Views
  • 1 replies
  • 1 likes

I've tried everything!! Spotify will not connect with Facebook

Okay so I have recently tried to connect my facebook account with spotify. In doing so i accidentally created a new account, but i emailed and got that account deleted so that problem is sorted out. I've been emailing back a customer support rep, yet...

Visitor

Okay so I have recently tried to connect my facebook account with spotify. In doing so i accidentally created a new account, but i emailed and got that account deleted so that problem is sorted ...

fabriciomsc

Newbie

513 Views

4 replies

1 likes

Account
Login
Other
  • 513 Views
  • 4 replies
  • 1 likes

Mane cobraron y no me deja usar premium

Hello. try to buy the promotion of three months of trial and pay with my card, I made the payment and then came an announcement that the board had already had this promotion. my sister a few months ago to use their own and did not know q is not the s...

Newbie

Hello. try to buy the promotion of three months of trial and pay with my card, I made the payment and then came an announcement that the board had already had this promotion. my sister a few months a...

balls110

Newbie

780 Views

3 replies

3 likes

  • 780 Views
  • 3 replies
  • 3 likes

Syncing Playlist Disappeared

Hello, It took me all day to sync one of my playlists and the first day or two it worked offline, but then all of a sudden it said that the playlist isn't synced and I can no longer listen to it offline. Has anyone had this issue? It gets me so frust...

Casual Listener

Hello,   It took me all day to sync one of my playlists and the first day or two it worked offline, but then all of a sudden it said that the playlist isn't synced and I can no longer listen t...

152 Views

0 replies

0 likes

  • 152 Views
  • 0 replies
  • 0 likes

account stolen?

I got an email stating I had changed my associated email. This is not true. Clearly whoever did this has access to my account and taken over it. Reached out to two separate spotify support emails (the one listed in the email above and support@spotify...

Casual Listener

I got an email stating I had changed my associated email.  This is not true.  Clearly whoever did this has access to my account and taken over it.     Reached out to two se...

DasPeter

Community Legend

765 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 765 Views
  • 3 replies
  • 0 likes

I LIVE IN ONE COUNTRY BUT I'M FROM ANOTHER

HI,I'm Brazillian and just use my brazillian credit card, but i'm living in paraguay and i don't have a brazillian celphone number.When i try to become Premium the service don't accept that i'm living here and that my credit card is from brazil.what ...

Newbie

HI, I'm Brazillian and just use my brazillian credit card, but i'm living in paraguay and i don't have a brazillian celphone number. When i try to become Premium the service don't accept that i'm l...

Merik

Community Legend

275 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Student Discount is gone

I had student discount, but back in May I started getting charged $10 a month. When I try to resign up for the student discount, it says that it's unavailable for my account at this time. What do I need to do to get my student discount back? And is t...

Regular

I had student discount, but back in May I started getting charged $10 a month.  When I try to resign up for the student discount, it says that it's unavailable for my account at this time. &nbsp...

DasPeter

Community Legend

399 Views

3 replies

0 likes

Subscription
  • 399 Views
  • 3 replies
  • 0 likes

Solved!! Canadian Premium Account - Will it work while I'm at college for 4 months in the States?

I'm thinking of switching to a premium Spotify account for offline content and no ads. However, I will be in the US for the fall semester and I'm wondering if there will be any complications with that? Last year at college I would switch my country b...

Newbie

I'm thinking of switching to a premium Spotify account for offline content and no ads. However, I will be in the US for the fall semester and I'm wondering if there will be any complications with tha...

Merik

Community Legend

269 Views

1 replies

0 likes

Premium
  • 269 Views
  • 1 replies
  • 0 likes

Charged for 3 accounts

I have two accounts. Just recently I was charged for both accounts on the 13th of July. However this past Monday on July 27th I was charged again a third time. Why is that? Just need to know before I cancel all my Spotify accounts and change my debit...

Casual Listener

I have two accounts. Just recently I was charged for both accounts on the 13th of July. However this past Monday on July 27th I was charged again a third time. Why is that? Just need to know before I...

DasPeter

Community Legend

242 Views

2 replies

0 likes

Account
  • 242 Views
  • 2 replies
  • 0 likes

All of my "Your Music" information is gone

I use Spotify on my phone. Yesterday I had to do a hard reset on my phone. When I redownloaded Spotify and logged in I found that all of my Songs and followed Playlists were missing. I didn't think wiping my phone would wipe my spotify information......

Newbie

I use Spotify on my phone. Yesterday I had to do a hard reset on my phone. When I redownloaded Spotify and logged in I found that all of my Songs and followed Playlists were missing. I didn't think w...

DasPeter

Community Legend

241 Views

1 replies

0 likes

Account
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Charged for Student Spotify but Haven't received Premium service.

I tried to get Premium with the student discount but couldn't since I couldn't be found in the college's system. This made sense to me since I haven't registered for classes or started attending, however I recieved a charge for $4.99 from Spotify but...

Newbie

I tried to get Premium with the student discount but couldn't since I couldn't be found in the college's system. This made sense to me since I haven't registered for classes or started attending, how...

kbrooksc

Community Legend

429 Views

1 replies

0 likes

Account
Premium
Subscription
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Email fraud

I've had a series of emails over the past two weeks, suggesting that my payment details are not working and that I need to upgrade them to continue spotify premium. Today I was sent an email saying my premium account was now paused. However, when I l...

Casual Listener

  I've had a series of emails over the past two weeks, suggesting that my payment details are not working and that I need to upgrade them to continue spotify premium. Today I was sent an email ...

kbrooksc

Community Legend

586 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 586 Views
  • 3 replies
  • 0 likes

Solved!! My premium account has been hacked please help!

I was at the gym playing off my spotify and some other unknown device became available named CRAIG. They changed my account email address and password (previously only had been logging in with facebook). Now they've disconnected my facebook also. I'm...

Casual Listener

I was at the gym playing off my spotify and some other unknown device became available named CRAIG. They changed my account email address and password (previously only had been logging in with facebo...

kbrooksc

Community Legend

475 Views

4 replies

0 likes

Account
Security
  • 475 Views
  • 4 replies
  • 0 likes