Can't login web player

[sanamabeach]

Plan

Free

Country

 Germany

Device

Laptop

Operating System

Windows 10

My Question or Issue

 Hi,

I'm writing this under a new username I had to create because I can't access my main account. (username: zoukoutloud)

On 6th January I got email saying that Spotify reseted my password. I didn't realize it until today. and when I tried to reset it, it says it my email and username isn't connected to any active account.

BUT, when I try to make another account with the same email address it says the address is already used. so my email is indeed still in Spotify's database.

Please help me recover my account.

[Brunelicia]

Hi there,

Could you please send me a screenshot of that e-mail? I recommend hiding any sensitive info, I just need to know the exact message...

Thanks! 🙂

[sanamabeach]

Hi, 

Thank you for the reply.

[Brunelicia]

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps! 🙂

[sanamabeach]

when I click the link, it says the link is not working anymore or used. (2nd pic)

and when I tried to reset, it says my email is not connected to any active account. (1st pic)

[sanamabeach]

I already did that.

Appreciate it for trying 🙂