Can't merge Facebook and Spotify accounts

[glennjw77]

I want to merge my Spotify account with Facebook but I keep having trouble. I've tried it from the iPhone app, from the Mac app, and from the Spotify website, and I keep getting a message saying an error occured, that "we couldn't connect your Spotify account with Facebook, please try again." But no matter how many times I try again I still get the same message. Help?

[Richard · Accepted solution]

Hey Glenn, welcome to the Community.

It looks like you had a duplicate account created by accident during the Facebook integration, which might be why you couldn't connect. I've deleted that account now - so please feel free to try again.

[glennjw77]

Wow, thank you so much for the quick reply and resolution, Richard!

[user-removed]

I have the same problem. Can you help me?

[jandersson89]

Hi,

I got the same problem..

[Richard]

Hey guys, things might get a bit messy/confusing if I try to do everyone's account at once. That's why I posted instructions on how to sort this out for yourself here http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

If that doesn't help there's also a link there to let you get in touch with us directly. Sadly, I can't be everywhere!

[jandersson89]

Yes, that worked. Thanks Richard!

[minesucka]

acctually i have a similar problem but not exactly i am trying to add last .fm to my spotify account but when i go to last.fm login through spotify it says my account name and password don't match a little help plz

[Richard]

minesucka, the Last.Fm integration usually works ok for most people. I'd suggest making sure you're typing your username/password correctly.

And is this in your Preferences, or the Last.Fm app? In the Preferences it can be a little confusing because Spotify makes your password appear longer than it actually is - but it's right.

[baptistegr]

hey i've got the same problem, can you help me please ? 

[Richard]

Hey Baptiste, welcome to the Community.

You don't have a duplicate account and everything looks ok to me - what kinda of problem are you having specifically?

[Oobermann]

I have the same problem.

Went to log in as usual and all my playlists had gone (it was like I was a new user)

Logged in via my Spotify user name (and all my playlists came back)

But if I log in via Facebook like i used to (it comes up that I am on a 48hr trial)

So not sure what is going on? I am a premium member "Glenn2810" and it used to work fine but what is going on?!

[Richard]

Hey Oobermann, welcome to the Community.

Please see the instructions here to get things back to normal - http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

[Oobermann]

I have done that, managed to get my playlists back.

But it still wont let me merge my Facebook with it. 

I have logged into Spotify using Facebook and now it seems I am on a 48hr trial?

But I could log in using the same Facebook details before hand and it had been linked with my Glenn2810 account no problem?!

[Richard]

When you sign into the glenn2810 account in the desktop client and try to connect to Facebook in your Preferences what happens?

[Oobermann]

Comes up with an error saying its not possible to connect to this facebook account 

[Richard]

That's strange - I also couldn't disconnect it on my end. So I've just deleted the duplicate account now to keep things simple.

[billyrush]

I'm having the same issue as well.  Tried following the instructions to delete the second account, but can't see the second account.

[SkarrKrow]

Same problem. They were merged before and I don't know what happened to cause a schism. I even rest the password and even that seems to have gone into a duplicate account. I'm still in the trial subscription on the spotify credentials and the facebook one doesn't have it. This happened either yesterday or the day before.

[jmiles540]

Same problem here.