Can't redeem premium voucher

[ernstm662]

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do?

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AdamDamon]

Hi @ernstm662,

Thanks for posting in the Spotify Community!

If you’ve already tried the suggestions listed in this Support Article under “Not Working?” and are still getting an error message when trying to redeem your voucher, then I would recommend contacting Spotify Support here. They will be able to look into this further and help you to redeem your voucher.

Let me know if you have any other questions, and have a good day!