Help Wizard

Step 1


Can't retrieve personal data

Can't retrieve personal data

Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, "

Facebook password

For security purposes we need you to re-authenticate with Facebook so that we know it's you before you can download your data.


It then says "cancel" or "ok" I just need my data and i don't know how to get it. Please help.




1 Reply

Hey @Enzo_, thanks for reaching out here!


Hmm, that doesn't sound right! Could you send over a screenshot of how things are looking when it's asking for your Facebook password? Also, did you create your account with Facebook or at Let's get to the bottom of this! 💫


Have a good one,


HuboSpotify Star
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