Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can´t see premium status in my account

Can´t see premium status in my account

I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.

Reply
3 Replies

Hi.

Can you follow these steps to check if you have Premium on a secondary account?
Check your subscription page. Your status should be Premium.
https://www.spotify.com/account/overview/
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

I don´t have a invoice in my account. 

Has your mobile provider used your account information to activate your Spotify Premium? Usually you are directed to a website and you fill in your Spotify account information.

Suggested posts