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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290804 Views

529 replies

34 likes

Account
Free
  • 290804 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13677 Views

6 replies

11 likes

Security
  • 13677 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541071 Views

990 replies

114 likes

Account
  • 541071 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129657 Views

74 replies

12 likes

Account
Login
Premium
  • 129657 Views
  • 74 replies
  • 12 likes

Payment issue

Claims my 'credit card company is having a bad day' and there is nothing wrong with my card. How can this be fixed?? I need to update my payment info with this card.

Newbie

Claims my 'credit card company is having a bad day' and there is nothing wrong with my card.  How can this be fixed??  I need to update my payment info with this card.

Bittencourt

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I talk to a human being at Spotify?

Seriously, this is terrible. Old account I can't log into being charged monthly. No one can help. I'm not posting account info to forum or twitter.

Newbie

Seriously, this is terrible. Old account I can't log into being charged monthly. No one can help. I'm not posting account info to forum or twitter.

Jacob

Community Legend

691 Views

1 replies

0 likes

Premium
  • 691 Views
  • 1 replies
  • 0 likes

Someone else is using my account

Hi, since I couldn't find any way to talk to some real support, I'm creating a thread here. Firstly, someone is using my account, and I know that because it sometimes says "iPhone is listening" and my account email and postcode are changed. Secondly,...

Newbie

Hi, since I couldn't find any way to talk to some real support, I'm creating a thread here. Firstly, someone is using my account, and I know that because it sometimes says "iPhone is listening" and m...

ErikG

Roadie

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

I can't log in

I just purchased a new phone and I wanted to keep using my premium Spotify account. When I try to login it says "login failed you've already created an account with that email address". So I thought let me log off from my old phone and then I can log...

Newbie

I just purchased a new phone and I wanted to keep using my premium Spotify account. When I try to login it says "login failed you've already created an account with that email address". So I thought ...

Maxim

Spotify Star

198 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Subscription

I was Downgraded to Free from my premium and now I can't get my premium account back. And my bill is also payed throughout iTunes

Newbie

I was Downgraded to Free from my premium and now I can't get my premium account back. And my bill is also payed throughout iTunes

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Password issue & getting Spotify on device different from the one where you registered

I got spotify app on my phone ( with the help of my nephew!), non premium, the end of December. Yesterday, I used a laptop to purchase premium, that comes with 30 day trial free. 2 questions: 1) The Spotify/Paypal receipt has a different username lis...

Casual Listener

I got spotify app on my phone ( with the help of my nephew!), non premium, the end of December. Yesterday, I used a laptop to purchase premium, that comes with 30 day trial free. 2 questions: 1) The ...

Maxim

Spotify Star

384 Views

3 replies

0 likes

  • 384 Views
  • 3 replies
  • 0 likes

Charged twice per month

Hi good day, I would like to know wy the operation to pay my suscription is charging doble quantity of money?, i have a Familiar suscription and I pay $ 7.5 dollars but sisnce december the sistema make doble charging in my debit card, please help to ...

Newbie

Hi good day,   I would like to know wy the operation to pay my suscription is charging doble quantity of money?, i have a Familiar suscription and I pay $ 7.5 dollars but sisnce december the s...

Bittencourt

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Charged for student but it said it couldnt confirm?

So I attempted to get my Spotify student premium but it told me it couldn't confirm or whatever, but it still charged my card for it? So do I have it or not? And if not why was I still charged?

Casual Listener

So I attempted to get my Spotify student premium but it told me it couldn't confirm or whatever, but it still charged my card for it? So do I have it or not? And if not why was I still charged?

sarahgoodnight

Casual Listener

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes

Would like a partial refund

I did not realize that my student subscription was coming to an end, and though I've never stopped being a student, I was charged 10.79 instead of the usual 5.39. I've just renewed my student standing, any chance I could be refunded the difference on...

Casual Listener

I did not realize that my student subscription was coming to an end, and though I've never stopped being a student, I was charged 10.79 instead of the usual 5.39.  I've just renewed my student s...

xavier_riv41

Casual Listener

427 Views

2 replies

0 likes

Account
Subscription
  • 427 Views
  • 2 replies
  • 0 likes

Going to a Family account from my personal account

I changed over to be on my families account. When I go online it says that I have the Family account but when I am on my desktop app and my phone app it says I'm on the free account. I have logged out and back in again, and I have deleted the app and...

Casual Listener

I changed over to be on my families account. When I go online it says that I have the Family account but when I am on my desktop app and my phone app it says I'm on the free account. I have logged ou...

Bittencourt

Spotify Star

300 Views

3 replies

0 likes

  • 300 Views
  • 3 replies
  • 0 likes

Charged Twice

Spotify has now charged me twice a month for 3 months. I had looked into it when it first happened, and saw posts about how sometimes that happens and that the extra charge would just be credited and not billed the following month. Well, that hasn't ...

Newbie

Spotify has now charged me twice a month for 3 months. I had looked into it when it first happened, and saw posts about how sometimes that happens and that the extra charge would just be credited and...

Maxim

Spotify Star

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Account hacked, email and password changed

I've always logged on via facebook. Today I noticed that someone else was using my spotify. I checked my account info and they have changed both my email and password. Since any contact forms i'll use will be sent to the hackers email there's not muc...

Newbie

I've always logged on via facebook. Today I noticed that someone else was using my spotify. I checked my account info and they have changed both my email and password. Since any contact forms i'll us...

ErikG

Roadie

368 Views

1 replies

0 likes

Account
  • 368 Views
  • 1 replies
  • 0 likes

se puede escuchar en mas de 1 equipo

Quiero saber si soy premium usuario sí puedo USAR mi Cuenta en mas de 1 Aparato, Lo Que por él intentado y no Funciona.Saben si Alguna forma de Poder Hacerlo AUNQUE Adicional Coste del tenga? Quiero Que se ESCUCHE en mi compu y en mi ipad al Mismo Ti...

Newbie

Quiero saber si soy premium usuario sí puedo USAR mi Cuenta en mas de 1 Aparato, Lo Que por él intentado y no Funciona. Saben si Alguna forma de Poder Hacerlo AUNQUE Adicional Coste del tenga? Quier...

Pepe1960

Newbie

423 Views

2 replies

0 likes

Subscription
  • 423 Views
  • 2 replies
  • 0 likes

Betalt och ingenting händer!!

Hejsan, jag betalade för att får spotify premium men inget händer och jag har fortfarande kvar gratis variationen.. Vad har jag gjort för fel?

Newbie

Hejsan, jag betalade för att får spotify premium men inget händer och jag har fortfarande kvar gratis variationen.. Vad har jag gjort för fel?

stigskarp

Newbie

372 Views

1 replies

1 likes

  • 372 Views
  • 1 replies
  • 1 likes

Change language in account overview

Anyway to change language in account overview. It is quite confusing because I am already used to English language rather than Indonesian language which is my own country. For example, I did not even know the word 'tautan' which means link in English...

Newbie

Anyway to change language in account overview. It is quite confusing because I am already used to English language rather than Indonesian language which is my own country. For example, I did not even...

Maxim

Spotify Star

623 Views

1 replies

0 likes

Windows
  • 623 Views
  • 1 replies
  • 0 likes

Headspace+Spotify Pay with Paypal?

Hi!I want to upgrade my premium spotify account with de headspace deal. Currently i'm paying monthly with paypal. But when I want to upgrade with the headspace deal I can't choose paypal. There are only creditcard options for payment. Is there a poss...

Regular

Hi! I want to upgrade my premium spotify account with de headspace deal. Currently i'm paying monthly with paypal. But when I want to upgrade with the headspace deal I can't choose paypal. Th...

risc12

Casual Listener

822 Views

3 replies

0 likes

Premium
Subscription
  • 822 Views
  • 3 replies
  • 0 likes

Superuser Contribution Secret playlist

I create a playlist, I leave it secret, but this playlist is collaborative, in my profile it does not appear as public, but if I go in the profile of who is following the playlist it appears as if it was public, I would like to know how to do it She ...

Casual Listener

I create a playlist, I leave it secret, but this playlist is collaborative, in my profile it does not appear as public, but if I go in the profile of who is following the playlist it appears as if it...

Leo

Spotify

555 Views

3 replies

0 likes

  • 555 Views
  • 3 replies
  • 0 likes

change payment does´t work?

https://www.spotify.com/se/account/subscription/change-payment/The link work not!

Casual Listener

https://www.spotify.com/se/account/subscription/change-payment/ The link work not!  

lindgren142

Casual Listener

264 Views

4 replies

0 likes

Account
Premium
  • 264 Views
  • 4 replies
  • 0 likes

Got Premium but Account still on Free

Hey guys! Spotify Newbie here. Gave up on Apple Music for so many reasons. When I realized its easier to use Spotify, it was a no brainer not to get Spotify Premium. Gave my payment details and Spotify notified me of my receipt for my Premium subscri...

Newbie

Hey guys! Spotify Newbie here. Gave up on Apple Music for so many reasons. When I realized its easier to use Spotify, it was a no brainer not to get Spotify Premium. Gave my payment details and Spoti...

Maxim

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Is this E-Mail Legit or scam?

Hey my account got hacked recently so i got in contact with the support i hope and they asked for the devices I logged into the last 30 days. I wanted to ask if this address is legit."noreply@salesforce.com im Auftrag von support@spotify.com "

Casual Listener

Hey my account got hacked recently so i got in contact with the support i hope and they asked for the devices I logged into the last 30 days. I wanted to ask if this address is legit. "noreply@sales...

Maxim

Spotify Star

4084 Views

7 replies

0 likes

  • 4084 Views
  • 7 replies
  • 0 likes