Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353429 Views
  • 902 replies
  • 105 likes
  • Account
  • 353429 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152631 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152631 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88438 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88438 Views
  • 68 replies
  • 10 likes

Changing country is charging me a new plan?

I tried changing my country to another but it doesn't say update payment details, it says get premium. I already have premium and dont want to pay again. Other countries let me update the info and not buy new subscription but not the country I specif...

  • Casual Listener
  • I tried changing my country to another but it doesn't say update payment details, it says get premium. I already have premium and dont want to pay again. Other countries let me update the info and no...
  • skateboard34
  • Roadie
  • 137 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 137 Views
  • 3 replies
  • 0 likes

Where is spotify help?

Spotify - this is really simple. whene poeple pay for a product they expect to be able to contact their provider and get help. Pushing all help requests off onto the community is a penny pinching pile of bollocks- if you provide a paid product, give ...

  • Regular
  • Spotify - this is really simple. whene poeple pay for a product they expect to be able to contact their provider and get help.   Pushing all help requests off onto the community is a penny pin...
  • Jacob
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! is it possible to upgrade to Premium account in Japan

I live in Japan and want to upgrade to Premium, but says my Japanese postal code is invalid, is Premium option not available here yet?

  • Casual Listener
  • I live in Japan and want to upgrade to Premium, but says my Japanese postal code is invalid, is Premium option not available here yet?
  • ssquires2219
  • Casual Listener
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Someone logging to my account frequently

Different people from different countries keep logging to my account. I changed my password and logged out from all devices several times but they keep entering and creating new playlists etc.

  • Casual Listener
  • Different people from different countries keep logging to my account. I changed my password and logged out from all devices several times but they keep entering and creating new playlists etc. 
  • goksudeniz
  • Casual Listener
  • 147 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 147 Views
  • 2 replies
  • 0 likes

jeg bruger facebook til at logge ind

dagjeg hvis jeg bruger facebook til at logge ind med på en side hvad bruger i så1 kan i se hvad jeg laver på den side2 kan i kun se spotify jeg er loge ind på spotify3 hvad så på min mobil og pc kan facebook se music jeg lytter til I if I use faceboo...

  • Visitor
  • dag jeg hvis jeg bruger facebook til at logge ind med på en side hvad bruger i så 1 kan i se hvad jeg laver på den side 2 kan i kun se spotify jeg er loge ind på spotify 3 hvad så på min mobil og...
  • 454 Views
  • 0 replies
  • 0 likes
  • 454 Views
  • 0 replies
  • 0 likes

Can't buy 3 month premium for 0.99

Even though my account details clearly state that I'm on Spotify Free and is a very new account, I can't purchase the 3 month premium deal. I don't have any of the benefits of spotify premium at all.

  • Newbie
  • Even though my account details clearly state that I'm on Spotify Free and is a very new account, I can't purchase the 3 month premium deal. I don't have any of the benefits of spotify premium at all.
  • Ella0202
  • Newbie
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Editing my account details

I have a Premium Spotify account based in New Zealand. I'm currently in Chile for 3 weeks. The account details specify that the account country is Chile and neither the Subscription or 'edit profile' page will allow me to enter my password or change ...

  • Visitor
  • I have a Premium Spotify account based in New Zealand. I'm currently in Chile for 3 weeks. The account details specify that the account country is Chile and neither the Subscription or 'edit profile'...
  • skateboard34
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago de la cuenta familiar premium

Hola, hace unos meses llevo usando la cuenta familiar y el primer mes me cobraron 25.4, pero estos últimos meses me han estado cobrando 27.3 y cuando voy a ver mis recibos sale que me están cobrando los 25.4 y en mi banco sale que el spotify está cob...

  • Casual Listener
  • Hola, hace unos meses llevo usando la cuenta familiar y el primer mes me cobraron 25.4, pero estos últimos meses me han estado cobrando 27.3 y cuando voy a ver mis recibos sale que me están cobrando ...
  • gabrielaaagar
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • Premium
  • 145 Views
  • 2 replies
  • 0 likes

Overcharged free is not free!

I clicked on a 99c add on Facebook for 1 month of premium. I was charged 9.99 off the bat and figured it would be reversed. Only to still see the charge after the month, I sent Spotify an email through a community site since that and twitter is their...

  • Casual Listener
  • I clicked on a 99c add on Facebook for 1 month of premium. I was charged 9.99 off the bat and figured it would be reversed. Only to still see the charge after the month, I sent Spotify an email throu...
  • Gabe224466
  • Casual Listener
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Intermitencia al escuchar musica usando Sonos

Escribo este tema, porque tengo intermitencia en el servicio de musica de Spotify en el sistema de altavoces SONOS, no pasa siempre pero es incomodo, no crea que sea mi conexion a internet porque probe con otro servicio de musica llamado DEEZER y no ...

  • Regular
  • Escribo este tema, porque tengo intermitencia en el servicio de musica de Spotify en el sistema de altavoces SONOS, no pasa siempre pero es incomodo, no crea que sea mi conexion a internet porqu...
  • jchongkoon
  • Regular
  • 685 Views
  • 4 replies
  • 0 likes
  • Other
  • 685 Views
  • 4 replies
  • 0 likes

Superuser Contribution Kullanıcı adı

Merhaba.Ben Spotify Premium'a Facebook üzerinden katıldığım için kullanıcı adım yoktu.Cihaz parolası ayarla kısmından parolamı aldım ama garip bir kullanıcı adı da verildi.Kendim seçmediğim için kullanıcı adımın kucukk61 olarak değiştirilmesini talep...

  • Newbie
  • Merhaba.Ben Spotify Premium'a Facebook üzerinden katıldığım için kullanıcı adım yoktu.Cihaz parolası ayarla kısmından parolamı aldım ama garip bir kullanıcı adı da verildi.Kendim seçmediğim için kull...
  • SergioDavid
  • Roadie
  • 1167 Views
  • 1 replies
  • 1 likes
  • 1167 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant open my account

I cant open my account and I placed wrong email. I didnt connect my spotify account to my FB accountNow Im just using the account I got when I connected it to my FBThanks

  • Newbie
  • I cant open my account and I placed wrong email. I didnt connect my spotify account to my FB account Now Im just using the account I got when I connected it to my FB Thanks 🙂
  • SergioDavid
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I just bought Spotify Premium, but I did not get any email, and my phone still says its free.. i tried to reinstall the app and login again. Did not Work..

  • Newbie
  • I just bought Spotify Premium, but I did not get any email, and my phone still says its free.. i tried to reinstall the app and login again. Did not Work..
  • SergioDavid
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in

What can I do to stop payment. I created a account so I could do 3 months for 99 cents. I liked the premium service so I remained using it. When I changed phones it signed me out though and I apparently canot remember the username or email associated...

  • Newbie
  • What can I do to stop payment. I created a account so I could do 3 months for 99 cents. I liked the premium service so I remained using it. When I changed phones it signed me out though and I apparen...
  • SergioDavid
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged twice as new

Hey, today I happen to see the offer of 3 months for 99cents and when I went to do the subscription y check y bank account and it appears the charge for 99cents and an extra charge for 4.99$. What's the problem here?

  • Newbie
  • Hey, today I happen to see the offer of 3 months for 99cents and when I went to do the subscription y check y bank account and it appears the charge for 99cents and an extra charge for 4.99$. What's ...
  • SergioDavid
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Account to Facebook - ISSUE

The Spotify account that I used was made as a gift, and I would really like to connect it to my personal Facebook so I can be searched via my name. Unfortunately, I get this beautiful message..."Sorry there has been a temporary error, please try agai...

  • Newbie
  • The Spotify account that I used was made as a gift, and I would really like to connect it to my personal Facebook so I can be searched via my name. Unfortunately, I get this beautiful message... "...
  • SergioDavid
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

I paid for Spotify and signed in with facebook and it said it's veriafied but when I try and log I'm on the app I don't know the password to log in because it's not the password I set for my facebook account what should I do?

  • Newbie
  • I paid for Spotify and signed in with facebook and it said it's veriafied but when I try and log I'm on the app I don't know the password to log in because it's not the password I set for my facebook...
  • SergioDavid
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familjkonto

Hej! Jag skulle vilja ändra mitt premium jag till ett familjkonto. Är det något jag måste säga upp, eller kan jag bara ändra det? Är det någon uppsägningstid?Mvh Sandra.

  • Newbie
  • Hej! Jag skulle vilja ändra mitt premium jag till ett familjkonto. Är det något jag måste säga upp, eller kan jag bara ändra det? Är det någon uppsägningstid? Mvh Sandra.
  • SergioDavid
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Login Issue

Hi, Recently purchased a new Iphone 7. Transferred details over from old phone and for some reason my spotify details did not come with it. Now its saying that I don't have a premium account, and showing playlists and info from ages ago.Thought I was...

  • Newbie
  • Hi,  Recently purchased a new Iphone 7. Transferred details over from old phone and for some reason my spotify details did not come with it. Now its saying that I don't have a premium account, ...
  • SergioDavid
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes