Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9144 Views
  • 2 replies
  • 9 likes
  • Security
  • 9144 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483142 Views
  • 979 replies
  • 111 likes
  • Account
  • 483142 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211200 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211200 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121080 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121080 Views
  • 72 replies
  • 12 likes

Free account and Premium account on same IP address

I have a Free account but want to set up a separate Premium account for my father so he can use Spotify with Amazon Alexa in his own home. My father is very old and blind so his only input will be his voice commands to Alexa. I would like to know whe...

  • Newbie
  • I have a Free account but want to set up a separate Premium account for my father so he can use Spotify with Amazon Alexa in his own home. My father is very old and blind so his only input will be hi...
  • jean3601
  • Community Legend
  • 1100 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 1100 Views
  • 1 replies
  • 1 likes

Set device password not sending email instructions to reset password.

having logged into my account and following the 'set device password' workflow, I am not receiving an email with instructions to reset my password. How long does it take for said email to go out? Note, I have attempted to do this more than once, and ...

  • Newbie
  • having logged into my account and following the 'set device password' workflow, I am not receiving an email with instructions to reset my password.  How long does it take for said email to ...
  • jean3601
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Changed passwords for spotify and facebook and still someone hijacks my account

Changed my passwords multiple times, tried it again last week. Used sign me out everywhere for both spotify and Facebook and still I have a 'spotify war' on a daily base. What's next?

  • Newbie
  • Changed my passwords multiple times, tried it again last week. Used sign me out everywhere for both spotify and Facebook and still I have a 'spotify war' on a daily base. What's next?
  • jean3601
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

iPad app won't log in.

I have created an account and can access it on the internet. Have downloaded the iPad app, but when I log in it tells me I already have an account and won't log me in.

  • Regular
  • I have created an account and can access it on the internet. Have downloaded the iPad app, but when I log in it tells me I already have an account and won't log me in.
  • jean3601
  • Community Legend
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

No Premium, Double Charged, Student Verification went through.

Hi, I have been charged double today for my premium signup. My verification for student discount went through ,however, my premium have yet to be started. Email is: **********************, username is:****************. Please help Thank you.

  • Casual Listener
  • Hi,   I have been charged double today for my premium signup. My verification for student discount went through ,however, my premium have yet to be started. Email is: **********************...
  • jean3601
  • Community Legend
  • 261 Views
  • 4 replies
  • 0 likes
  • Account
  • 261 Views
  • 4 replies
  • 0 likes

Switching from Spotify Premium to Premium for Family

Hi, i made a big mistake in managing my subscriptions. I've accidentally bought a month of premium of my personal account while i was trying to renew my premium for family subscription on another account. My premium for family account is: Username: f...

  • Newbie
  • Hi, i made a big mistake in managing my subscriptions. I've accidentally bought a month of premium of my personal account while i was trying to renew my premium for family subscription on another acc...
  • Jacob
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! 7 day trial

I have recently accidentally signed up for the 7 day Spotify premium. My card and billing information is set up with my phone. When this 7 day premium ends will I be charged? Whenever I look to unsubscribe though it doesn't let me, what can i do and ...

  • Casual Listener
  • I have recently accidentally signed up for the 7 day Spotify premium. My card and billing information is set up with my phone. When this 7 day premium ends will I be charged? Whenever I look to unsub...
  • jean3601
  • Community Legend
  • 489 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 489 Views
  • 3 replies
  • 0 likes

Personal account and band account

I have a premium account I use that I signed up for using my Facebook account. I also have a band/artist page and now it seems whenever I try to log into Spotify using my FB account, it goes right to my band account and I can't get back to my persona...

  • Newbie
  • I have a premium account I use that I signed up for using my Facebook account. I also have a band/artist page and now it seems whenever I try to log into Spotify using my FB account, it goes right to...
  • jean3601
  • Community Legend
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Premium overcharge?

I recently signed up for Spotify premium, and two days back to back I was charged. The second charge that went through I received a receipt, but for the first charge I did not.

  • Newbie
  • I recently signed up for Spotify premium, and two days back to back I was charged. The second charge that went through I received a receipt, but for the first charge I did not.
  • KatesHere
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Forced to choose new payment method

Here's what we got from you: Hi. I received a notification that says 'You're Premium now" so I thought I already retrieved my Premium Here's what we got from you: Hi. I received a notification that says 'You're Premium now" so I thought I already ret...

  • Casual Listener
  • Here's what we got from you: Hi. I received a notification that says 'You're Premium now" so I thought I already retrieved my Premium Here's what we got from you: Hi. I received a notification that s...
  • KatesHere
  • Community Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Solved!! Still getting advertisements (With Pr

Ive subscribed to premium spotify for the unlimited music and no advertisements yet I still get ads. And to make things clear, I am able to press the (hide advertisement) button, however, it leads me to the advertisement location and after a while it...

  • Newbie
  • Ive subscribed to premium spotify for the unlimited music and no advertisements yet I still get ads. And to make things clear, I am able to press the (hide advertisement) button, however, it leads me...
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 278 Views
  • 1 replies
  • 0 likes

Family account- how to import saved albums

Hi! I just upgraded to a family account so me and my boyfriend can listen to music individually at the same time. I was hoping that all our albums would save to my new account but unfortunately it didn't. Any idea how I can import all our albums into...

  • Casual Listener
  • Hi! I just upgraded to a family account so me and my boyfriend can listen to music individually at the same time. I was hoping that all our albums would save to my new account but unfortunately it di...
  • Bittencourt
  • Spotify Star
  • 1442 Views
  • 3 replies
  • 0 likes
  • Account
  • 1442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tüh,ödeme sağlayıcın kötü bir gün geçiyor

Yaklaşık 4 aydır aile premium kullanıyorum.Dün karta para atmayı unutmuşum bu gün atmama rağmen kartımı kabul etmiyor sebebi nedir acaba

  • Newbie
  • Yaklaşık 4 aydır aile premium kullanıyorum.Dün karta para atmayı unutmuşum bu gün atmama rağmen kartımı kabul etmiyor sebebi nedir acaba
  • user-removed
  • Not applicable
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitación no aceptada

Dónde puedo ver el domicilio de mi cuenta premium es el único requisito que ha cambiado desde la ultima vez del plan familiar y ahora como tienen que tener todas las cuentas la misma dirección que el administrador y como mi cuenta es vieja y no recue...

  • Visitor
  • Dónde puedo ver el domicilio de mi cuenta premium es el único requisito que ha cambiado desde la ultima vez del plan familiar y ahora como tienen que tener todas las cuentas la misma dirección que el...
  • user-removed
  • Not applicable
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Cantidad de canciones en una playlist

Hola, cómo se hace para saber cuántas canciones contiene una playlist, como también cuántas canciones contiene la lista "Canciones" en Mi Biblioteca

  • Regular
  • Hola, cómo se hace para saber cuántas canciones contiene una playlist, como también cuántas canciones contiene  la lista "Canciones" en Mi Biblioteca
  • Bittencourt
  • Spotify Star
  • 4575 Views
  • 3 replies
  • 0 likes
  • Premium
  • 4575 Views
  • 3 replies
  • 0 likes

Issues paying my subscription

Hi,I have troubles with my pay I have try all possibilities and nothing happends. It says that maybe there are troubles with onecction between my bank and spotify. Can you help me?

  • Casual Listener
  • Hi, I have troubles with my pay I have try all possibilities and nothing happends. It says that maybe there are troubles with onecction between my bank and spotify.   Can you help me?
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 5 replies
  • 0 likes
  • Account
  • 278 Views
  • 5 replies
  • 0 likes

Solved!! subscribtion problem

hi,last week i wanted to buy 3 months premium for 1$ from the app but it went to 7 days trial instead.. then i went to the website and paid from there anyway.. and the status changed from "premium trial" to "premium"..now 7 days are over and i became...

  • Casual Listener
  • hi, last week i wanted to buy 3 months premium for 1$  from the app but it went to 7 days trial instead.. then i went to the website and paid from there anyway.. and the status changed from "pr...
  • Bittencourt
  • Spotify Star
  • 582 Views
  • 7 replies
  • 0 likes
  • 582 Views
  • 7 replies
  • 0 likes

Spotify 3 month special expired?

Hello - I saw a special before the holidays to return Premium at a special price for 3 months; is that offer still available or could we be grandfathered in? Can't seem to find it now ;<

  • Casual Listener
  • Hello - I saw a special before the holidays to return Premium at a special price for 3 months; is that offer still available or could we be grandfathered in?  Can't seem to find it now ;<&nbs...
  • AJ-California
  • Casual Listener
  • 335 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 335 Views
  • 4 replies
  • 0 likes