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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75913 Views

28 replies

0 likes

  • 75913 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93302 Views

9 replies

2 likes

Account
Login
  • 93302 Views
  • 9 replies
  • 2 likes

Help! Deactivated FB had to make new account :(

Help please! Does anyone know how to get my saved playlists and downloaded stuff moved from deactivated FB account to new email activated account?Thank you

Newbie

Help please! Does anyone know how to get my saved playlists and downloaded stuff moved from deactivated FB account to new email activated account? Thank you 🙂

ErikG

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Is it possible to delete facebook and still access my spotify account?

Is it possible to delete facebook and still access my spotify account with my premium subscription?Can anybody help i would hope that in this day of age it would be possible

Newbie

Is it possible to delete facebook and still access my spotify account with my premium subscription? Can anybody help i would hope that in this day of age it would be possible

ErikG

Roadie

236 Views

1 replies

0 likes

Account
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Spotify Student, Payment Method

Hi all, I am trying to switch to Spotify Student, and have already cancelled the regular Premium subscription, but as I try to activate the Student Premium, the Sofort Banking method of payment (which allows me to pay with a Maestro card), disappears...

Visitor

Hi all, I am trying to switch to Spotify Student, and have already cancelled the regular Premium subscription, but as I try to activate the Student Premium, the Sofort Banking method of payment (whic...

Maxim

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Country problem?

Hi, I've changed my account from the UK to NZ by changing my credit card and have also signed up to the Family plan. When signing up a new family member to the plan they get an error stating that they are not in the same country as me. When I log bac...

Newbie

Hi,   I've changed my account from the UK to NZ by changing my credit card and have also signed up to the Family plan.   When signing up a new family member to the plan they get an erro...

Maxim

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Taken similar offer

I haven't been able to purchase premium with my main account. I have had an account before that had premium with the same card I put in I have deactivated that account and it has been over a month thinking I had to wait for the cancelation to go thro...

Newbie

I haven't been able to purchase premium with my main account. I have had an account before that had premium with the same card I put in I have deactivated that account and it has been over a month th...

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

I bought premium with iTunes money and I'm still on free

I've tried every thing, deleting the app, signing out and back in, my receipt, and I still don't have premium. I'm seriously getting mad now I want what I paid for

Newbie

I've tried every thing, deleting the app, signing out and back in, my receipt, and I still don't have premium. I'm seriously getting mad now I want what I paid for

Maxim

Spotify Star

279 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to family today

Hi Spotify,We decided to upgrade to family today. But my monthlysubscription was extended yesterday. Is there any way i can get a refund for the month i am now paying double?

Regular

Hi Spotify, We decided to upgrade to family today. But my monthlysubscription was extended yesterday. Is there any way i can get a refund for the month i am now paying double?

sjorsvangool

Casual Listener

548 Views

4 replies

0 likes

Premium
Subscription
  • 548 Views
  • 4 replies
  • 0 likes

HELP with confirmation mail

I have recently bought a gift card - but have not recieved recepit of payment How do i recieve this?

Newbie

I have recently bought a gift card - but have not recieved recepit of payment    How do i recieve this? 

Dreadlord

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Problemas con mi cuenta premium

Llevo al rededor de 6 meses con mi cuenta premium funcionando excelente y estuve sin celular al rededor de dos semanas y ahora q entró me aparece q estoy en la versión free ya corrobora mi estado de cuenta y el cargo si se hizo y no puedo entrar como...

Newbie

Llevo al rededor de 6 meses con mi cuenta premium funcionando excelente y estuve sin celular al rededor de dos semanas y ahora q entró me aparece q estoy en la versión free ya corrobora mi estado de ...

jjjpuma

Newbie

398 Views

2 replies

0 likes

Premium
  • 398 Views
  • 2 replies
  • 0 likes

Premium Trial and Student Discount

Help! I'm a student so want to get the student discount from unidays for premium, but also want the free trial. Is that possible? Thank you

Newbie

Help! I'm a student so want to get the student discount from unidays for premium, but also want the free trial. Is that possible? Thank you

LordRollin

Community Legend

501 Views

1 replies

0 likes

Premium
Subscription
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Twitch

Hey guys, I want to start stream games for twitch and play musics from my spotify (I'm premium). Are there someway to pay for using the musics?

Casual Listener

Hey guys, I want to start stream games for twitch and play musics from my spotify (I'm premium). Are there someway to pay for using the musics?

GhostOfHendrix

Casual Listener

3974 Views

4 replies

1 likes

  • 3974 Views
  • 4 replies
  • 1 likes

Superuser Contribution can't register to premium

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is the one registered in my email acoount?.my email is dele...

Casual Listener

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is t...

MonicaM_Bogota

Roadie

1263 Views

1 replies

0 likes

  • 1263 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching facebook accounts but keeping premium settings?

is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up again with a new account?

Newbie

is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up agai...

MonicaM_Bogota

Roadie

284 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for my subscription but I'm still on free.

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10th, 2017" and shows that I have premium. Until I go ...

Newbie

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10t...

MonicaM_Bogota

Roadie

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Put in the wrong email now I can't login

Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong.

Visitor

Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong. 

MonicaM_Bogota

Roadie

416 Views

1 replies

0 likes

Login
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify in UAE

Hi!I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it.Now once back to UAE, my spotify is not working... the song...

Newbie

Hi! I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it. Now ...

MonicaM_Bogota

Roadie

924 Views

1 replies

0 likes

  • 924 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fraud

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I cancelled it a second time only to have it happen for a...

Newbie

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I canc...

MonicaM_Bogota

Roadie

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

Newbie

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

MonicaM_Bogota

Roadie

277 Views

1 replies

0 likes

Premium
Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

Casual Listener

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

MonicaM_Bogota

Roadie

236 Views

1 replies

0 likes

Premium
  • 236 Views
  • 1 replies
  • 0 likes

Changing username system

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post. After becoming such a large and successful company how is it that the username system is so unnecesarily complicat...

Newbie

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post.   After becoming such a large and successful company how...

Maxim

Spotify Star

300 Views

1 replies

2 likes

Account
  • 300 Views
  • 1 replies
  • 2 likes