Superuser Contribution Removing member from Spotify Family

Hi, I've been trying to remove a member from spotify family however it is not letting me. Every time I click on the profile it says the page is sleeping? However I can click on the other profiles with no issues? How can I remove this member from the ...

• chloelemon
• Newbie
• Hi,   I've been trying to remove a member from spotify family however it is not letting me.  Every time I click on the profile it says the page is sleeping? However I can click on the oth...
• 2017-01-12 10:31:31 AM
• 2017-01-13 1:11:42 AM
• MonicaM_Bogota
• Roadie
• 157 Views
• 1 replies
• 0 likes

Superuser Contribution paid but don't get full service yet

I’m confronting a situation that I’m charged 149$ NTD per month, but I’m still not a premium user (a free edition user). It means that I didn’t get full service on Spotify so far. There's a note on spotify keeps reminding me of "being premium member'...

• richmelucky
• Newbie
• I’m confronting a situation that I’m charged 149$ NTD per month, but I’m still not a premium user (a free edition user). It means that I didn’t get full service on Spotify so far.  There's a not...
• 2017-01-12 9:39:03 AM
• 2017-01-13 1:07:46 AM
• MonicaM_Bogota
• Roadie
• 141 Views
• 1 replies
• 0 likes

Refusal of card

Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?

• ntinos66
• Newbie
• Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?
• 2017-01-12 12:02:09 AM
• 2017-01-12 12:57:54 AM
• Bittencourt
• Spotify Star
• 147 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Superuser Contribution Chrged twice on two different days in one month. This is the first time its happend. Only 1 account.

• Kim1211
• Newbie
• 2017-01-12 5:37:42 AM
• 2017-01-12 12:51:55 AM
• MonicaM_Bogota
• Roadie
• 157 Views
• 1 replies
• 0 likes

Superuser Contribution Received receipt for premium subscription.... except I never signed up!

Hi, I just received an email receipt thanking me for signing up with a premium subscription but I never upgraded. The email even includes partial credit card information. I haven't used my free account in months. Someone has upgraded using my email I...

• Katkit
• Newbie
• Hi, I just received an email receipt thanking me for signing up with a premium subscription but I never upgraded. The email even includes partial credit card information. I haven't used my free accou...
• 2017-01-12 4:17:59 AM
• 2017-01-12 12:49:38 AM
• MonicaM_Bogota
• Roadie
• 188 Views
• 1 replies
• 0 likes

Superuser Contribution Forgotten Account

Hello, I'm getting charged for a monthly Premium account which when logging into Spotify doesn't seem to be the account (as the one I have is free). So.... I've tried EVERY email, username, facebook, spell, wish and happy thought I can muster to try ...

• vickinorris8605
• Newbie
• Hello,   I'm getting charged for a monthly Premium account which when logging into Spotify doesn't seem to be the account (as the one I have is free).   So.... I've tried EVERY email, u...
• 2017-01-11 12:17:40 AM
• 2017-01-12 12:21:40 AM
• mworthingt
• Newbie
• 241 Views
• 2 replies
• 0 likes

Superuser Contribution Can't change facebook account

Account was created, and my sister was connected to my account to her facebook. I can't exit from her facebook, and enter to my. Everytime when I disconnect from facebook and connecting, connected to her facebook. Account was created without facebook...

• Tony_von_gerh
• Newbie
• Account was created, and my sister was connected to my account to her facebook. I can't exit from her facebook, and enter to my. Everytime when I disconnect from facebook and connecting, connect...
• 2017-01-12 3:00:24 AM
• 2017-01-12 12:08:39 AM
• MonicaM_Bogota
• Roadie
• 671 Views
• 1 replies
• 0 likes

Premium Account for my wife

Hi everybody: I need to know if my premium account let me get other independent account for other person. I mean, not to add one other device with my account but to create and use other new account with other device, or that service it´s only for pre...

• alerestrepor
• Casual Listener
• Hi everybody:   I need to know if my premium account let me get other independent account for other person. I mean, not to add one other device with my account but to create and use ...
• 2017-01-03 10:42:02 PM
• 2017-01-12 12:06:32 AM
• alerestrepor
• Casual Listener
• 287 Views
• 4 replies
• 0 likes

Superuser Contribution spotify's been robbing me

Spotify has been charging me for premium the last couple months. However, I haven't had premium on my account ever. I tried to get it once, but spotify never granted it to me. Why is spotify robbing me of my money?

• jacekennedy30
• Newbie
• Spotify has been charging me for premium the last couple months. However, I haven't had premium on my account ever. I tried to get it once, but spotify never granted it to me. Why is spotify robbing ...
• 2017-01-11 12:10:05 AM
• 2017-01-12 11:47:49 PM
• MonicaM_Bogota
• Roadie
• 262 Views
• 1 replies
• 0 likes

Superuser Contribution Premium Subscription Problem

I have been a Spotify member for many years with no issues what so ever. This month I got an email saying there was an issue with my payment. I have gone online to check my account and it shows I owe a payment for a Family Premium Subscription, but I...

• kwed
• Newbie
• I have been a Spotify member for many years with no issues what so ever. This month I got an email saying there was an issue with my payment. I have gone online to check my account and it shows I owe...
• 2017-01-11 11:29:46 PM
• 2017-01-12 11:45:48 PM
• MonicaM_Bogota
• Roadie
• 178 Views
• 1 replies
• 0 likes

Superuser Contribution I've been logged out of my premium account and it's erased all of my data.

• user-removed
• Visitor
• 2017-01-11 6:43:29 AM
• 2017-01-12 10:17:45 PM
• MonicaM_Bogota
• Roadie
• 180 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution Family account adress

I received a email saying that my adress couldn't be checked so I couldn't be at my family group, but a really live with my brother whose is the main account administrator of de family.

• user-removed
• Visitor
• I received a email saying that my adress couldn't be checked so I couldn't be at my family group, but a really live with my brother whose is the main account administrator of de family.
• 2017-01-09 12:16:34 AM
• 2017-01-12 10:14:11 PM
• MonicaM_Bogota
• Roadie
• 177 Views
• 1 replies
• 0 likes

I can't play music using my free subscription after the 7-day premium trial. HELP!

I just finished my 7-day premium trial and I am currently on my free subscription. Spotify won't let me play my music right after the trial! I tried logging out then logging back in and I also tried switching off my iPhone. I don't understand why I c...

• starsintheskai
• Newbie
• I just finished my 7-day premium trial and I am currently on my free subscription. Spotify won't let me play my music right after the trial! I tried logging out then logging back in and I also tried ...
• 2017-01-12 7:17:40 PM
• 2017-01-12 10:12:17 PM
• ErikG
• Roadie
• 148 Views
• 1 replies
• 0 likes

Superuser Contribution AS I WAS UNABLE TO CONTACT SPOTIFY DIRECTLY I AM DOING IT HERE

Due to the issues with my account and an inability to resolve them I have cancelled the paypal payment. I am unable to login to my acoount to cancel. This was my only alternative. Frustrated and disappointed customer

• marcdimmick
• Casual Listener
• Due to the issues with my account and an inability to resolve them I have cancelled the paypal payment. I am unable to login to my acoount to cancel. This was my only alternative.    Frus...
• 2017-01-06 9:12:30 AM
• 2017-01-12 10:11:40 PM
• MonicaM_Bogota
• Roadie
• 193 Views
• 1 replies
• 0 likes
• Account

changing from family subscription to free with my spark account

I pay for a family subscription then with our phone plan through spark we got a free subscription how do I use that ? we dont want to make a new account and loose all our music

• pumphrey
• Newbie
• I pay for a family subscription then with our phone plan through spark we got a free subscription how do I use that ? we dont want to make a new account and loose all our music 
• 2017-01-12 7:43:53 PM
• 2017-01-12 9:55:45 PM
• ErikG
• Roadie
• 204 Views
• 1 replies
• 0 likes

Can't login

The email that is on my account I can no longer use, and I was logged out of my account so I can't change it now. I have no way of logging in and I don't want to be paying for premium I'm not using it. Is there anyway I can get the email switched wit...

• user-removed
• Visitor
• The email that is on my account I can no longer use, and I was logged out of my account so I can't change it now. I have no way of logging in and I don't want to be paying for premium I'm not using i...
• 2017-01-12 7:49:25 PM
• 2017-01-12 9:47:06 PM
• ErikG
• Roadie
• 179 Views
• 1 replies
• 0 likes

Switched from Personal to Premium Family Plan - Question about Payment

I recently joined my Premium Family account, however, I had a personal account beforehand. Is there anything I need to do to make sure I'm not still going to be charged monthly for my personal account? Or do those payments automatically turn off once...

• lauravthomas9
• Newbie
• I recently joined my Premium Family account, however, I had a personal account beforehand. Is there anything I need to do to make sure I'm not still going to be charged monthly for my personal accoun...
• 2017-01-12 9:05:51 PM
• 2017-01-12 9:09:04 PM
• OviiiOne
• Community Legend
• 222 Views
• 1 replies
• 0 likes

Spotify issues

Hola a todos, tengo un problema al tratar de iniciar una cuenta premium. He ingresado ya varias tarjetas, amex, mastercard y visa y todas me dicen que ha ocurrido un problema. Tengo amigos que les sucede igual con varias tarjetas. Que puedo hacer par...

• pingota99-cr
• Newbie
• Hola a todos, tengo un problema al tratar de iniciar una cuenta premium. He ingresado ya varias tarjetas, amex, mastercard y visa y todas me dicen que ha ocurrido un problema. Tengo amigos que les su...
• 2017-01-12 7:34:17 PM
• 2017-01-12 7:59:43 PM
• Bittencourt
• Spotify Star
• 204 Views
• 1 replies
• 0 likes