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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403362 Views
  • 958 replies
  • 107 likes
  • Account
  • 403362 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173831 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173831 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99664 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99664 Views
  • 68 replies
  • 10 likes

Premium

Hello, I bought premium using the deal $0.99 for 3 months BEFORE the new year, however I used my paypal and the translation went through but I got no receipt from Spotify I logged in with Facebook, and have logged in and out of my account and checked...

  • Newbie
  • Hello, I bought premium using the deal $0.99 for 3 months BEFORE the new year, however I used my paypal and the translation went through but I got no receipt from Spotify I logged in with Facebook, a...
  • skateboard34
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I just bought Spotify premium and when I got into my account and it's still saying my subscription is free. I got the digital receipt saying I bought premium. Is that normal? How long does premium need for it to be in my account?

  • Casual Listener
  • I just bought Spotify premium and when I got into my account and it's still saying my subscription is free. I got the digital receipt saying I bought premium. Is that normal? How long does premium ne...
  • snailmemail
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • 154 Views
  • 2 replies
  • 0 likes

Cancelled subscription.

I cancelled my subscription but now want to continue with it. How do I cance my cancellation

  • Regular
  • I cancelled my subscription but now want to continue with it. How do I cance my cancellation
  • Isaiah6
  • Newbie
  • 371 Views
  • 6 replies
  • 0 likes
  • Account
  • 371 Views
  • 6 replies
  • 0 likes

Unlinking facebook and deleting account

My premium spotify account is connected to a Facebook account I have deleted. I am unable to access it and would like the premium access and playlists moved to a different account.please help me transer over the account as there is NO WAY for me to d...

  • Newbie
  •  My premium spotify account is connected to a Facebook account I have deleted. I am unable to access it and would like the premium access and playlists moved to a different account.please help m...
  • Jacob
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Getting Spotify premium credit card problems

Hello I'm trying to get premium but it seems like you won't accept my credit card I'm sure that I typed in all of my credit card info correctly

  • Newbie
  • Hello I'm trying to get premium but it seems like you won't accept my credit card I'm sure that I typed in all of my credit card info correctly
  • Mark1111
  • Regular
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Cannot add a family member

I went to add a family member to my account and when she clicks the link it says "Sorry! You're alreadya member of this family plan" when I look at my account it says her acccount hasn't been activated.

  • Newbie
  • I went to add a family member to my account and when she clicks the link it says   "Sorry! You're alreadya member of this family plan"   when I look at my account it says her acccount h...
  • paolette
  • Newbie
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Odd system

When I tried to create a new account, it would say that my email already has an account. But when I tried to reset my password in order to get my account back, it says that there is no active account to my email. Why is that? Can someone help?

  • Newbie
  • When I tried to create a new account, it would say that my email already has an account. But when I tried to reset my password in order to get my account back, it says that there is no active account...
  • MonicaM_Bogota
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • Login
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cloning my account

I was one of the many accounts which was compromised last year; I found out a few months ago that someone else had been using my account and listening to completely different musical tastes than me and my recommendations have been completely destroye...

  • Newbie
  • I was one of the many accounts which was compromised last year; I found out a few months ago that someone else had been using my account and listening to completely different musical tastes than me a...
  • MonicaM_Bogota
  • Roadie
  • 1032 Views
  • 1 replies
  • 1 likes
  • 1032 Views
  • 1 replies
  • 1 likes

lost music

logged in on my laptop i usually use phone and all my music was gone none on my phone either have no idea what to do now...

  • Casual Listener
  • logged in on my laptop i usually use phone and all my music was gone none on my phone either have no idea what to do now...
  • ryan6699
  • Casual Listener
  • 144 Views
  • 3 replies
  • 0 likes
  • Account
  • 144 Views
  • 3 replies
  • 0 likes

High quality audio on Sonos?

I had a AV guy to the house who told me that my Sonos system will NOT stream the high quality audio I'm getting with my premium account. He said only Deezer (a competing music streaming service) broadcasts in high quality audio on Sonos. Can anyone c...

  • Casual Listener
  • I had a AV guy to the house who told me that my Sonos system will NOT stream the high quality audio I'm getting with my premium account. He said only Deezer (a competing music streaming service) broa...
  • 477 Views
  • 0 replies
  • 0 likes
  • Premium
  • 477 Views
  • 0 replies
  • 0 likes

When does the 3 months for $0.99 promotion end?

I know this probably sounds dumb but I need to know when exactly the current 3 months of premium for $0.99 promotion ends.Will I be able to purchase the deal tomorrow, on the 1st of January? Thank you!

  • Newbie
  • I know this probably sounds dumb but I need to know when exactly the current 3 months of premium for $0.99 promotion ends. Will I be able to purchase the deal tomorrow, on the 1st of January? &nbsp...
  • Mark1111
  • Regular
  • 783 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 783 Views
  • 1 replies
  • 0 likes

Purchased gift card subscription but never got delivered

I bought a 3 month subscription gift card to be emailed on christmas but he never got the subscription. I have been charged on my debit, but there is no reciepts in my spotify account. How do I find this gift card?

  • Casual Listener
  • I bought a 3 month subscription gift card to be emailed on christmas but he never got the subscription. I have been charged on my debit, but there is no reciepts in my spotify account. How do I find ...
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium not working on phone

So, I read the sticky thread on this, and it wasn't any help. I have spotify premium... well just switched to family but still... premium. my phone isn't on premium... i can only shuffle play songs. Logged out, logged back in. Nothing. Uninstalled an...

  • Newbie
  • So, I read the sticky thread on this, and it wasn't any help. I have spotify premium... well just switched to family but still... premium. my phone isn't on premium... i can only shuffle play so...
  • MonicaM_Bogota
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscription

HelloIn have Spotify in my celphone and every month you make the charge but Im still receive promotions when Im premium, I looked for receives and say there´s nothing!!I have a comprobants for the charges, what´s going on?

  • Visitor
  • Hello In have Spotify in my celphone and every month you make the charge but Im still receive promotions when Im premium, I looked for receives and say there´s nothing!! I have a comprobants for th...
  • MonicaM_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron y no tengo premiun

hoy me cobraron 5.40$ departe spotify en mi banco y quiero que me regresen el dinero, ayer estaba biendo como funcionaba el plan de estudiante pero como yo no soy estudiante no pude llenar la informacion asi que sali y aun asi me cobraron

  • Newbie
  • hoy me cobraron 5.40$ departe spotify en mi banco y quiero que me regresen el dinero, ayer estaba biendo como funcionaba el plan de estudiante pero como yo no soy estudiante no pude llenar la informa...
  • MonicaM_Bogota
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Do family members need their own spotify account before adding to family plan

Does each family member need their own spotify account before I can add them to a family plan. They are young children without email accounts. I was trying to do this by typing in the link in another device (kindle8) I was giving but was told that I ...

  • Newbie
  • Does each family member need their own spotify account before I can add them to a family plan. They are young children without email accounts. I was trying to do this by typing in the link in an...
  • manimecker30
  • Roadie
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

Can't buy spotify using paypal

Hello,I tried to buy spotify premium for 3 Months using my PP. i was redirected to paypal one touch, accepted the payment then i was redirected to a blank page on spotify's site. can someone help me please?

  • Newbie
  •  Hello, I tried to buy spotify premium for 3 Months using my PP. i was redirected to paypal one touch, accepted the payment then i was redirected to a blank page on spotify's site. can someone ...
  • manimecker30
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Subscription wont allow payment

Each time I try to subscribe to the 3 month offer it keeps saying oops error please try again?

  • Newbie
  • Each time I try to subscribe to the 3 month offer it keeps saying oops error please try again?  
  • manimecker30
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but i can't log in.

I have a premium account and it has been attached to my Facebook. Now Spotify won't let me log in or recover my account. How do I get it back?

  • Newbie
  • I have a premium account and it has been attached to my Facebook. Now Spotify won't let me log in or recover my account. How do I get it back?
  • MonicaM_Bogota
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Playlists Disapeared

Hi! I hope you all are doing fine. I had a problem with my spotufy account as a message that my sesion had expired poped up and when I logged myself in again all my playlists were gone and my unlimited account deleted. Anyone knows what this issue ca...

  • Casual Listener
  • Hi! I hope you all are doing fine.    I had a problem with my spotufy account as a message that my sesion had expired poped up and when I logged myself in again all my playlists were go...
  • andreia-an-ca
  • Newbie
  • 540 Views
  • 15 replies
  • 0 likes
  • Account
    Unlimited
  • 540 Views
  • 15 replies
  • 0 likes