Can't update to student account - support not available

[that1summer]

I want to update my premium subscription to a student account to start paying less but I can't!!! I keep getting this message!!!

"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

Please help!!!

[LordRollin]

Hello that1summer! Have you tried canceling your current premium subscription before attempting to upgrade? The process will not work if you have a current premium subscription. Fret not, if you do cancel, any time remaining on your subscription will remain, and once you have canceled and gotten the confirmation, you can register for your student discount. Let me know if you've already done this, or need help with anything else. Cheers!

[that1summer]

Thanks so much for your reply!

I canceled my premium account because I was being billed through itunes. However, when I go to re-subscribe I get the same error message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service teamwho can help you further."

Do I need to wait for my remaining month to run out? (For me that will be March 12, 2016).

Maybe then I can re-subscribe without this error?

I really appreciate your help! 

[LordRollin]

I would recommend getting in touch with support through this form. Please note that you will most likely receive an automated email back from support directing you to the forums or the FAQ page; just ignore that, and reply back directly to that email (even if it comes from a no-reply address), and support should help sort your issue out as soon as they can.

[KatesHere]

Hey there @that1summer,

Have you tried upgrading with a Student Discount through the official website of your country? You can find out which website that is by the FAQ section of Spotify's site of your country. Please note that Student Discount is only supported for the moment at the USA, the UK and Germany!

Let me know how this helped!

K