Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
2 weeks ago
171 Views
0 replies
5 likes
Security

171 Views
0 replies
5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
CeliMaga
Casual Listener
434053 Views
967 replies
108 likes
Account

434053 Views
967 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1192615 Views
119 replies
116 likes
Account

1192615 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
105967 Views
70 replies
11 likes
Account
Login
Premium

105967 Views
70 replies
11 likes

All my saved songs replaced with songs I don't know

All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step authentication and stuff). I lost pretty much ever...

vahhalmeida
Newbie
All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step...
2016-02-17 4:57:35 AM
2016-02-19 5:16:03 PM
Jason
Spotify Legend
270 Views
1 replies
0 likes
Other
Premium
Security

270 Views
1 replies
0 likes

Reinstalled Spotify--playlists are gone

I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists were gone, inlcuding friends' playlists to which I a...

lprospere
Newbie
I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists w...
2016-02-16 7:03:03 PM
2016-02-19 4:03:17 PM
Jason
Spotify Legend
134 Views
1 replies
0 likes
Free

134 Views
1 replies
0 likes

Want to change my Payment Method and it won't work

Hello I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system. A litte worried here since my Credit card account wasn't even saved...

mjornella81786
Casual Listener
Hello I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system.&n...
2016-02-08 5:01:17 PM
2016-02-19 4:00:13 PM
mjornella81786
Casual Listener
219 Views
2 replies
0 likes
Account
Other
Premium
Subscription

219 Views
2 replies
0 likes

Solved!! I've got a premium but I get an offer to buy one

Hi there,I have family plan, which I'm owner of. Since yesterday my family accounts keep getting offer to change to Spotify Premium. When others try to get it, they're getting error saying they already have family plan. I've got option to buy one.It'...

smoqwhite
Newbie
Hi there, I have family plan, which I'm owner of. Since yesterday my family accounts keep getting offer to change to Spotify Premium. When others try to get it, they're getting error saying they a...
2016-02-16 8:52:15 AM
2016-02-19 3:58:55 PM
Jason
Spotify Legend
324 Views
1 replies
1 likes
Account
Premium
Subscription

324 Views
1 replies
1 likes

PS4 App

Bonjour,Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est impossible. je n'ai qu'un compte spotify et qu'un com...

Asdepique71
Newbie
Bonjour, Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est ...
2016-02-15 12:31:05 AM
2016-02-19 3:53:23 PM
Jason
Spotify Legend
171 Views
1 replies
0 likes
Account

171 Views
1 replies
0 likes

Account

I paid for student premium and it charged my card but my spotify isn't premium!!!

arianacruz392
Casual Listener
I paid for student premium and it charged my card but my spotify isn't premium!!!
2016-02-19 1:21:09 AM
2016-02-19 3:46:56 PM
arianacruz392
Casual Listener
309 Views
7 replies
0 likes
Account

309 Views
7 replies
0 likes

Changing user name

I want to change the username on my account, but not the password! Is there a way I can do it?

djdon77
Roadie
I want to change the username on my account, but not the password! Is there a way I can do it?
2016-02-18 8:01:50 PM
2016-02-19 3:22:42 PM
LordRollin
Community Legend
313 Views
3 replies
0 likes
Account

313 Views
3 replies
0 likes

Avslutade att betala via telefonräkningen hos Telia

hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så jag kan tex betala med e faktura eller kort framöver...

rogergavelius
Newbie
hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så j...
2016-02-19 1:53:28 PM
224 Views
0 replies
0 likes
Account

224 Views
0 replies
0 likes

Login error

Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login in on here but not the app on iOS

Rwooder27
Casual Listener
Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login ...
2016-02-19 9:37:30 AM
2016-02-19 10:09:21 AM
MaryS
Roadie
326 Views
7 replies
0 likes
Account

326 Views
7 replies
0 likes

Account being hacked every week...

Hi there.It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones get in... Its clearly not from me because I listen to e...

therealfoxqc
Newbie
Hi there. It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones ...
2016-02-19 5:23:16 AM
2016-02-19 7:55:18 AM
Harlowin
Roadie
223 Views
1 replies
0 likes
Account

223 Views
1 replies
0 likes

Premium paused

I have a message on my iphone and online application saying that premium is paused because my last payment didn't work. However I have an Apple Store receipt in my email and I can see via my online banking that payment went through. How can I fix thi...

kquarr
Newbie
I have a message on my iphone and online application saying that premium is paused because my last payment didn't work. However I have an Apple Store receipt in my email and I can see via my on...
2016-02-18 10:09:49 PM
2016-02-19 7:28:12 AM
Raysfan11
Newbie
440 Views
2 replies
0 likes
Account
Premium
Subscription

440 Views
2 replies
0 likes

Problem with a premium account

Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems until now.. Thanks for the support.

nsandovaal1
Casual Listener
Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems ...
2016-02-09 2:13:44 AM
2016-02-19 2:04:37 AM
KatesHere
Community Legend
261 Views
3 replies
0 likes
Account
Premium
Subscription

261 Views
3 replies
0 likes

Solved!! How do I permanently delete my Spotify account?

How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to

user-removed
Visitor
How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to
2013-10-09 10:51:23 PM
2016-02-19 1:52:57 AM
KatesHere
Community Legend
65293 Views
12 replies
1 likes
Account

65293 Views
12 replies
1 likes

been charged 2 months in a row

I dont have or want premium but after canceling, my account still gets charged

nskillman-92
Casual Listener
I dont have or want premium but after canceling, my account still gets charged
2016-02-18 2:32:48 PM
2016-02-19 1:44:41 AM
ElusiveHalcyon
Gig Goer
206 Views
3 replies
0 likes
Account

206 Views
3 replies
0 likes

changing email address

I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount?

brettjohnson03
Newbie
I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount?
2016-02-18 10:48:53 PM
2016-02-19 1:22:37 AM
KatesHere
Community Legend
250 Views
1 replies
0 likes
Subscription

250 Views
1 replies
0 likes

#ThrowboackThursday Playlist

I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so. However, it appears that it was updated today with all new songs. Is there a way to retreive last week's version?

laceyjacobson
Newbie
I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so. However, it appears that it was updated today with all new songs. Is there a way to ...
2016-02-18 10:59:57 PM
2016-02-19 1:13:24 AM
KatesHere
Community Legend
128 Views
1 replies
0 likes
Premium

128 Views
1 replies
0 likes

Help Me! Can I get a cancellation and refund

I have never gone premium with Spotify, I always have used the free version logged in with Facebook.With financial issues I have been looking into my transactions and back statements. To my Complete horror I find that from January 2014 I have been pa...

Rebecca1812
Newbie
I have never gone premium with Spotify, I always have used the free version logged in with Facebook. With financial issues I have been looking into my transactions and back statements. To my Complet...
2016-02-18 12:10:50 AM
2016-02-18 12:58:12 AM
KatesHere
Community Legend
189 Views
1 replies
0 likes
Account
Free
Other
Premium
Security
Subscription
Unlimited

189 Views
1 replies
0 likes

passwod reset

i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account

m_yu84
Casual Listener
i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account
2016-02-18 11:13:32 PM
2016-02-18 12:18:36 AM
m_yu84
Casual Listener
202 Views
2 replies
1 likes
Account
Login

202 Views
2 replies
1 likes

Can't Purchase Gift Card

I'm trying to purchase a gift card for 6 months, but I keep getting an error that states: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. But, I know ther...

anissacox
Newbie
I'm trying to purchase a gift card for 6 months, but I keep getting an error that states: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge...
2016-02-12 10:14:39 PM
2016-02-18 10:44:39 PM
LordRollin
Community Legend
205 Views
1 replies
0 likes
Premium
Subscription

205 Views
1 replies
0 likes

Changing Premium Accounts

I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college one. Is there anyway I can get refunded for the time...

TheOnlyJBEEZZYY
Newbie
I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college o...
2016-02-18 9:06:28 PM
2016-02-18 10:41:10 PM
LordRollin
Community Legend
175 Views
1 replies
0 likes
Account
Login
Other
Premium
Subscription

175 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Accounts

Forum Posts