Premium paused

[kquarr]

I have a message on my iphone and online application saying that premium is paused because my last payment didn't work.  However I have an Apple Store receipt in my email and I can see via my online banking that payment went through.  How can I fix this?  (I've tried logging out/in but no luck)

[kbrooksc]

Sorry to hear that you're having trouble!

Please fill out the questions here to see if we can figure out what is going on. It walks you through the steps to troubleshoot:

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

Let us know if there is anything else we can do to assist!

[Raysfan11]

I received a message that my premium subscription is paused also because my credit card did not go through I confirmed with my credit card company that an authorization has not been submitted or rejected by spotify I entered two different credit card numbers as payment methods and they both were rejected I think the issue is on spotifys end.