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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421544 Views
  • 965 replies
  • 108 likes
  • Account
  • 421544 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186536 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186536 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103476 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103476 Views
  • 69 replies
  • 10 likes

"Spotify has been paused..." still happening after 2 password resets

Hi, I still get the error message "Spotify has been paused because your account is being used somewhere else." after reseting my password and logging out of all devices twice. It's happening quite randomly. Sometimes after listening for 30 minutes, b...

  • Casual Listener
  • Hi,   I still get the error message "Spotify has been paused because your account is being used somewhere else." after reseting my password and logging out of all devices twice.    ...
  • oliver_ahlberg
  • Casual Listener
  • 166 Views
  • 3 replies
  • 0 likes
  • Premium
  • 166 Views
  • 3 replies
  • 0 likes

End account...

Hi! I want to cancel one of my spotify accounts but I literally can't find where I'm supposed to do it?! There is nothing that says end or delete account anywhere. Please help me!

  • Visitor
  • Hi! I want to cancel one of my spotify accounts but I literally can't find where I'm supposed to do it?!  There is nothing that says end or delete account anywhere. Please help me! 
  • Jtorrez1205
  • Newbie
  • 151 Views
  • 2 replies
  • 0 likes
  • Account
  • 151 Views
  • 2 replies
  • 0 likes

New subscription

So, since my last account was activated via Facebook which i deactivated, i had to find a way to keep spotify. I made a new account using the normal way, paid the subscription and money went away from my card. Will that means that i will be able to l...

  • Casual Listener
  • So, since my last account was activated via Facebook which i deactivated, i had to find a way to keep spotify.  I made a new account using the normal way, paid the subscription and money went aw...
  • Woopsix
  • Casual Listener
  • 102 Views
  • 2 replies
  • 0 likes
  • Account
  • 102 Views
  • 2 replies
  • 0 likes

i am premium on spotify but can't work with sonos

everywhere there is written that I need a premium account to play my spotify songs on sonos systems. I have a premium account and I still can't see the sonos playlist or add anything to it! when I go to add music services from the sonos system it sho...

  • Newbie
  • everywhere there is written that I need a premium account to play my spotify songs on sonos systems. I have a premium account and I still can't see the sonos playlist or add anything to it! when I go...
  • Jason
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

card charged twice

I noticed that my card was charged twice this month. I've been a Spotify user for years. I enjoy using this service and would like to continue. I would like to have this problem resolved with either a credit or refund within the next five business da...

  • Newbie
  • I noticed that my card was charged twice this month. I've been a Spotify user for years. I enjoy using this service and would like to continue. I would like to have this problem resolved with either ...
  • Jason
  • Spotify Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 90 Views
  • 1 replies
  • 0 likes

Plz help

I logged out of my account and thought that I'd be able to log back in. But I don't have my email or password, I know my username but that's all. Is there any way I could log back in?

  • Newbie
  • I logged out of my account and thought that I'd be able to log back in. But I don't have my email or password, I know my username but that's all. Is there any way I could log back in?
  • jonasherdegen
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium
  • 110 Views
  • 1 replies
  • 0 likes

I'm not getting my 3months free

I bought Spotify premium before Jan 1st... And I did not get my 3 months free... I feel pretty ripped off.....

  • Newbie
  • I bought Spotify premium before Jan 1st... And I did not get my 3 months free... I feel pretty ripped off.....
  • user-removed
  • Not applicable
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 96 Views
  • 1 replies
  • 0 likes

Trying to Change my Email

Hi, I no longer have access to the email on my account. I wanted to change it but when I go to the Edit Profile page, it gives me an error saying that my country isn't selected (even though I can see it greyed out and unclickable). I'm currently in a...

  • Newbie
  • Hi,    I no longer have access to the email on my account. I wanted to change it but when I go to the Edit Profile page, it gives me an error saying that my country isn't selected (even t...
  • user-removed
  • Not applicable
  • 101 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 101 Views
  • 1 replies
  • 0 likes

Signed up for 24 month Vodafone Aus plan with 6 months free premium. Now have a non-premium account

So I have been a subscriber by credit card for a couple of years now and I took Vodafone up on their offer to give me 6 months free premium. Followed the steps to link the deal to my account and cancelled my credit card payment. I now only have a fre...

  • Casual Listener
  • So I have been a subscriber by credit card for a couple of years now and I took Vodafone up on their offer to give me 6 months free premium. Followed the steps to link the deal to my account and...
  • demeanan
  • Casual Listener
  • 312 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 312 Views
  • 4 replies
  • 0 likes

Spotify premium offer ended early

I signed up to the 99p for 3 months premium offer in the beginning of December. I signed up my Dad before New year and my Mum signed up too! Unfortunately my premium reverted to free at the end of January, about 6 weeks earlier than it was due. My pa...

  • Regular
  • I signed up to the 99p for 3 months premium offer in the beginning of December. I signed up my Dad before New year and my Mum signed up too! Unfortunately my premium reverted to free at the end of Ja...
  • rhianna_drury
  • Regular
  • 608 Views
  • 10 replies
  • 0 likes
  • Premium
    Subscription
  • 608 Views
  • 10 replies
  • 0 likes

cannot renew my premium account; this is what I keep getting : Oh nee! Er is iets misgegaan!

Dear, I cannot renew my premium account which stops on februari 17th. This is what i keep getting : Oh nee!Er is iets misgegaan! Geen reden tot verdriet.Je kunt het zo opnieuw proberen. (means : oh no, something went wrong, no problem, you can retry)...

  • Casual Listener
  • Dear, I cannot renew my premium account which stops on februari 17th.  This is what i keep getting :  Oh nee! Er is iets misgegaan! Geen reden tot verdriet. Je kunt het zo opnieuw prober...
  • mhmoney1
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 414 Views
  • 2 replies
  • 0 likes

Unable to buy Spotify premium

Whenever I click "get premium", the little green bubble goes dark and nothing happens. I tried resetting my phone and numerous other things however the result remains constant.

  • Newbie
  • Whenever I click "get premium", the little green bubble goes dark and nothing happens. I tried resetting my phone and numerous other things however the result remains constant.
  • kbrooksc
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

Premium account

I have been a premium account holder for over a year, and my credit card is credited every month. However my account setting show that I have spotify free. Why?

  • Newbie
  • I have been a premium account holder for over a year, and my credit card is credited every month. However my account setting show that I have spotify free. Why?
  • kbrooksc
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
  • 125 Views
  • 1 replies
  • 0 likes

Can't log into my account

I tried logging into my account and when I put my username it says that my account doesn't exist.

  • Visitor
  • I tried logging into my account and when I put my username it says that my account doesn't exist.
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 3 replies
  • 0 likes
  • Premium
  • 204 Views
  • 3 replies
  • 0 likes

Created account with Facebook, email is nonexistent

Hello everyone.I created my account using Facebook for a couple of years ago, and now I would like to be sure that all of my information is correct on my account. But I cannot change anything because I cannot remember my password (in fact, I can´t ev...

  • Casual Listener
  • Hello everyone. I created my account using Facebook for a couple of years ago, and now I would like to be sure that all of my information is correct on my account. But I cannot change anything bec...
  • kbrooksc
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 176 Views
  • 1 replies
  • 0 likes

Connecting to Facebook

Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?

  • Newbie
  • Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?
  • kbrooksc
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 169 Views
  • 1 replies
  • 0 likes

Spotify keeps charging Premium despite cancellation

I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access.There is no access to the "help" button on the website and no "contact us" button either. Hmmmm......

  • Casual Listener
  • I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access. There is no access to the "help" button on the website and no "contact ...
  • roger216
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
  • 222 Views
  • 2 replies
  • 0 likes

Holiday premium deal - globe telecom

if i pay for 1 month of premium through globe telecom will i be able to get the holiday premium deal? or do i only get it if i pay through credit card?

  • Newbie
  • if i pay for 1 month of premium through globe telecom will i be able to get the holiday premium deal? or do i only get it if i pay through credit card?
  • adrianvasquez61
  • Newbie
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

FAQ: Questions and Answers about Spotify

I pay everey month for spotify premium but i have just free! Which started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in. Have already uninstalled and reinstalled.

  • Newbie
  • I pay everey month for spotify premium but i have just free! Which started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in. Have already uninsta...
  • kbrooksc
  • Community Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • Other
  • 699 Views
  • 1 replies
  • 0 likes

double payment

This month ( february) Spotify charged my credit card two times. How can I get my money back?

  • Newbie
  • This month ( february) Spotify charged my credit card two times. How can I get my money back?
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes