Cancel spotify premium

Nickzz · 2017-01-13

I had spotify premium for one month, but then I cancelled it. The following month there was still taken 9,99 euros from my bank account and I had spotify premium for one more month. Now I'm trying to cancel it again, but when I open the details of my subscription, it only shows me that I can update to spotify premium, which I, as I said before, already have. So what can I do to cancel it?

Hubo · 2017-01-14

Hey @Nickzz! Thanks for reaching out!

We're sad to see you go! 😞 You can cancel your subscription using the instructions on this page. Let me know if there's anything else I can do for you.

Take care! 🙂

HuboSpotify Star

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Nickzz · 2017-01-14

The problem is that if I try that, it shows a page where I can sign up for
spotify premium. Even though I still have spotify premium and I want to
cancel it.

Hubo · 2017-01-14

Hey @Nickzz!

That's weird! It sounds like you might have two accounts. Could you check the steps from this guide? Let me know how it goes.

Take care! 🙂

HuboSpotify Star

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Note: I'm not a Spotify employee.

Nickzz · 2017-01-14

I don't have two accounts. It first shows I have Spotify premium and then asks me to sign up for it.

Hubo · 2017-01-14

Hey @Nickzz!

What's the username that's shown in the Spotify app on which you have Premium now? Make sure you login using that one and cancel your subscription. If it says you have already cancelled your subscription, you don't have to worry.

Take care!

HuboSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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