Cancelled and still charged

[PissedOffPaul]

I recently subscribed to Spotify when offered a 3 month of Premium for free followed by being charged $9.99 a month after that. It also said I could cancel without penalty within the 3 mos time frame. After 2 weeks I had realized I didn't use it as much as I would and decided to cancel the subscription. I went on my phone and tablet and on each device my Spotify account showed as "Free" with the option to upgrade. Why am I getting charged for something that I have cancelled well within the time frame?! And where is there a phone number to speak to a live person?! I want my money refunded.

[Hubo]

Hey @PissedOffPaul! Welcome to the community!

That's not cool! You might have two accounts, you can check using this guide. Also, if you think you're eligible for a refund, you can contact Spotify here. Let me know if you have any other questions.

Keep rocking!

[carl_harris · Accepted solution]

Hi @PissedOffPaul, 

I'm sorry to hear that you've been charged even though you wanted to cancel. Sometimes this does happen, but not to worry, if you get in contact with Spotify by filling out the form here.

https://support.spotify.com/uk/contact-spotify-support/

A Spotify staff member will be able to refund this for you. I'm simply a member of the online community and I don't work for Spotify! Before you contact them however, have a little read of this below:

"Check your account page to be sure your status is Free. 

• If your subscription status is Free, check to see if you have any other accounts that are active on Premium. 
   
• If your subscription status isn'tFree,try the cancel process again and ensure you reach the final confirmation screen.

Tip: If you subscribed through any other company than Spotify (for example your mobile or broadband company), you need to contact that company to cancel."

Hopefully you won't be so 'pissed off' anymore 😉 

Take Care,

Carl

[Kinigurl]

There's no phone number to call customer service. And I've been charged for Spotify when I had cancelled my account years ago. Spotify is stealing money.

[Kinigurl]

 Want all my refund back that Spotify had been charging me for years.i will never do Spotify again. I will tell my friends about Spotify