Cancelled my premium subscription and still being ...

misspiggynme · 2017-02-16

Hello,

I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paymentsn and hopefully reverse charges.

I'm super dissapointed in this company.

Please Help!

Hubo · 2017-02-16

Hey @misspiggynme! Welcome to the community!

Here are the steps on how to cancel your account. Also, if you think you're eligible for a refund, you can contact someone from Spotify here. Let me know if you need anything else.

Take care! 🙂

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misspiggynme · 2017-02-16

Thank you for your help.

I know my subscription has been cancelled and I have sent a few help requests so I am hoping someone gets in touch with me soon.

Hubo · 2017-02-16

Hey @misspiggynme!

If you've already filled out the form, it probably arrived at the right team. It can take up to 48 hours for them to reply. If you received an e-mail about going to the community, please reply to that e-mail to make sure it arrives.

Take care! 🙂

HuboSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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