Cancelled premium before it expired, still getting charged

[moderntymes]

I cancelled my premium trial a day before it was over, but then I was charged anyway. After seeing the charge, I logged in and it said I still had the premium service. I don't understand how this could happen, because I went through the whole cancellation process, including giving a reason, and the final message "we're sorry to see you go, but you're welcom back anytime". After that, I saw the option to upgrade, so it seemed the cancellation was successful.

I have seen that several people have reported similar problems with cancelling. What is going on here? I also sent an email message about this and have not received a reply.

I'd like to call in to discuss this, but I can't find a number to call anywhere. Do you even have a number?

Please help.

[MattSuda]

Welcome to the Spotify Community!

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[moderntymes]

Did that at the same time as posting here. Took more than 2 days for a reply, but I did get credited now. Still haven't heard if there is a phone number though. Is there? I think premium users should at least get a phone number. If you are charged incorrectly, you don't want to wait for an email or forum response!