Cannot access my account, chat support is useless and disconnects

[KillSpotfyGetApple]

Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless "advisors" just disconnect without providing any assistance.

[edibletortillla]

Is this on the app or on web browser?

[KillSpotfyGetApple]

I was chatting with "advisors" through the chat on a web browser. I am locked out of the app.

[edibletortillla]

Are you still able to sign in on the web?

[KillSpotfyGetApple]

No, I was NEVER allowed to sign back in. I was using the anonymous chat feature with "customer service."