Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot log in to spotify

Cannot log in to spotify

Hi there, I cannot seem to log in to spotify as it says that I cannot use spotify for more than 14 days abroad on a free subscription. I live in Gibraltar, however, it never appeared in the country selector so I put down Spain. Anything I can do to help this?
Reply
3 Replies

Spain? You want to start a war? Gibraltar is still British at the moment and you should be able to change your country to United Kingdom on your account profile and carry on enjoying Spotify.

Yes I know but for things such as Xbox live, I'm required to put down Spain as the country because of the proximity. Also, if I change the country to uk, will I not be able to use spotify in Spain as my family live on both sides of the border so I'm constantly travelling across.

Since you get 14 days of abroad access with free, as long as you log into your account at "home" eg. in Spain once every 14 days your account should continue to work when you are in the "UK". Alternatively, an unlimited or premium subscription will remove those restrictions.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random