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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81660 Views

9 replies

2 likes

Account
Login
  • 81660 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657016 Views

13 replies

4 likes

Account
  • 657016 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738162 Views

18 replies

29 likes

  • 738162 Views
  • 18 replies
  • 29 likes

Spotify premium

Hello,Is it possible one-time purchase 1000 premium codes? I do not want to buy each separately

Newbie

Hello, Is it possible one-time purchase 1000 premium codes? I do not want to buy each separately 🙂

Peter__

Community Legend

374 Views

2 replies

0 likes

Premium
  • 374 Views
  • 2 replies
  • 0 likes

Weekly hours quota full - forever

I've tried spotify 1 month, and cancelled my sub then. I chose another service, but coming back time to time, and evaluating spotify to make my final decision. Now when I enter as a free user, it tells me that "my free listening weekly quota is full,...

Visitor

I've tried spotify 1 month, and cancelled my sub then. I chose another service, but coming back time to time, and evaluating spotify to make my final decision. Now when I enter as a free user, it tel...

wooooo

Casual Listener

595 Views

6 replies

0 likes

Account
Free
Other
Subscription
  • 595 Views
  • 6 replies
  • 0 likes

Error 413, Account disrupted

So I kept getting an error message 413, and I decided to redownload Spotify to see if it fixed the problem. Everytime I kept trying to login it wouldn't let me even though I knew it was the right information and everything. Somehow after various atte...

Newbie

So I kept getting an error message 413, and I decided to redownload Spotify to see if it fixed the problem. Everytime I kept trying to login it wouldn't let me even though I knew it was the right inf...

Taylor

Community Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Help me Canceling the subscription that automatically went through today

I visited back this website to unsubscribe and found that it just went through today. I cancelled coming auto payment on Jan.24 but I don't know how to cancel the one for next 30 days. Im trying to contact my bank to deny the transcation as well.

Newbie

I visited back this website to unsubscribe and found that it just went through today. I cancelled coming auto payment on Jan.24    but I don't know how to cancel the one for next 30 day...

Josh

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Unlimited question

Hello! I have noticed there recently have been changes to subcsription plans for Spotify and since I can't find nice comparement table like there was before I'll ask here. Does Spotify Unlimited still supports unlimited abroad listening? Or it's now ...

Casual Listener

Hello!   I have noticed there recently have been changes to subcsription plans for Spotify and since I can't find nice comparement table like there was before I'll ask here.   Does ...

Peter__

Community Legend

1090 Views

2 replies

0 likes

Subscription
Unlimited
  • 1090 Views
  • 2 replies
  • 0 likes

Solved!! Invalid character @ for username??

I've only ever logged into spotify through facebook, thus i never created a username. I assume that it would be the same as my facebook username (which is my email address) but just recently tried logging in through spotify and it is saying that the ...

Casual Listener

I've only ever logged into spotify through facebook, thus i never created a username. I assume that it would be the same as my facebook username (which is my email address) but just recently tried lo...

Peter__

Community Legend

5925 Views

5 replies

0 likes

  • 5925 Views
  • 5 replies
  • 0 likes

Spotify Gift Cards?

i recieved a spotify gifty card for christmas, I entered the redeem pin in my account, though it won't allow me to select the 15 tracks to download, even though it clearly gives this option on the card. how do i rectify this so i can use the 15 downl...

Newbie

i recieved a spotify gifty card for christmas, I entered the redeem pin in my account, though it won't allow me to select the 15 tracks to download, even though it clearly gives this option on the ca...

Peter__

Community Legend

226 Views

1 replies

0 likes

Free
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Problem to acctivate spotify premium gift

Hallo, I have bought a spotify premium gift for my friend and I got an email with the link to the spotify premium code. I pressed the link to get the code for my friend. My friend is now trying to get premium to her mobile and added to her spotify ac...

Casual Listener

Hallo, I have bought a spotify premium gift for my friend and I got an email with the link to the spotify premium code. I pressed the link to get the code for my friend. My friend is now trying to ge...

Peter__

Community Legend

760 Views

4 replies

0 likes

Account
  • 760 Views
  • 4 replies
  • 0 likes

Where do I get a Spotify Premium subscription without the "pay 1 - get 3 4free offer"?

Hey, No matter where I try to upgrade my account, I always receive "Payment Failed" and the message: "It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to p...

Casual Listener

Hey,   No matter where I try to upgrade my account, I always receive "Payment Failed" and the message: "It appears that you've already been a premium user and this trial is only valid for ...

MikeyB

Community Legend

695 Views

5 replies

0 likes

  • 695 Views
  • 5 replies
  • 0 likes

Solved!! Charging me for free trial

So i signed up for the 30 day free trial but then afterwards signed up for the limited 60 day free trial. i signed on to my account on the 24th to make sure i was not going to be billed and it says my free trial lasts until january. i just got charge...

Newbie

So i signed up for the 30 day free trial but then afterwards signed up for the limited 60 day free trial. i signed on to my account on the 24th to make sure i was not going to be billed and it says m...

1osanchez1

Newbie

588 Views

4 replies

0 likes

Account
Free
Premium
Subscription
  • 588 Views
  • 4 replies
  • 0 likes

Changing the billing cycle Premium - withdrawal options, why?

Hello, Why there is no possibility to change the billing cycle? To date the option was available with a choice of the appropriate dots with the appropriate variant of payment for subscription. Why have withdrawn the offer only for computers? Thank yo...

Regular

Hello,   Why there is no possibility to change the billing cycle? To date the option was available with a choice of the appropriate dots with the appropriate variant of payment for subscript...

Joe

Community Legend

828 Views

5 replies

0 likes

Premium
  • 828 Views
  • 5 replies
  • 0 likes

Cannot Activate Gift Subscription

New user here. My daughter gave me a 1 year subscription to spotify! I cannot activate the account. I don't have a gift card. Just the hardcopy from her transaction with Spotify USA Inc. on line. I have the order number and some other details. Hopefu...

Newbie

New user here. My daughter gave me a 1 year subscription to spotify! I cannot activate the account. I don't have a gift card. Just the hardcopy from her transaction with Spotify USA Inc. on line. I h...

Peter__

Community Legend

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! no way to reset password!

I have forgotten my password, and have been trying to reset it. If I google 'spotify reset password', I get a link to this page, which asks me to choose a new password, but I have to input my old one too. Er, I can't remember it? https://www.spotify....

Casual Listener

I have forgotten my password, and have been trying to reset it. If I google 'spotify reset password', I get a link to this page, which asks me to choose a new password, but I have to input my old one...

Peter__

Community Legend

496 Views

3 replies

0 likes

Account
  • 496 Views
  • 3 replies
  • 0 likes

Account not showing as premium?

I'm not a new customer and my most recent payment was made yesterday 12-28, however I cannot access my library or use any of the premium features. When I log into the website it shows I have a premium account. Its going on the second day I can't acce...

Casual Listener

I'm not a new customer and my most recent payment was made yesterday 12-28, however I cannot access my library or use any of the premium features. When I log into the website it shows I have a premiu...

Peter__

Community Legend

669 Views

6 replies

0 likes

  • 669 Views
  • 6 replies
  • 0 likes

Unable to change my country?

Hi there! I was an exchange student in the UK a few months back and made a spotify account there. When I got back home in Bulgaria, I tried to log in but i got the message that ''my country doesn't match blah blah" . So I went on the site and tried t...

Newbie

Hi there! I was an exchange student in the UK a few months back and made a spotify account there. When I got back home in Bulgaria, I tried to log in but i got the message that ''my country doesn't m...

Peter__

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading to Spotify Premium - in Switzerland with US credit card

Hi, 1) I am trying to upgrade from the free version of Spotify to Spotify Premium. However, every link I click on redirects to this page: https://www.spotify.com/us/#premium From here, I can only click on "Try Premium" and then I am informed that I a...

Casual Listener

Hi,   1)   I am trying to upgrade from the free version of Spotify to Spotify Premium. However, every link I click on redirects to this page: https://www.spotify.com/us/#premium Fro...

Peter__

Community Legend

1070 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1070 Views
  • 7 replies
  • 0 likes

Please fix the bug!

Greetings, What's profile spotify.es try get birthdate Month: 6 Day: 7 Year: 2001 And having said that devo least 12 years. Well I have 12!!Please fix the bug!

Newbie

  Greetings, What's profile spotify.es try get birthdate Month: 6 Day: 7 Year: 2001 And having said that devo least 12 years. Well I have 12!! Please fix the bug!

Peter__

Community Legend

250 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 250 Views
  • 1 replies
  • 0 likes

Cant buy 3for1 with giftcard

i want to buy 3for1 premium with a 10€ giftcard but when i enter the code it says that the code doesnt fit with the product i chose (eg premium code for spotify unlimited) but it is a premium code and a premium product. so why cant i buy it?

Newbie

i want to buy 3for1 premium with a 10€ giftcard but when i enter the code it says that the code doesnt fit with the product i chose (eg premium code for spotify unlimited) but it is a premium code an...

Peter__

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

False advertising about cost of Premium

What's the deal with the bull**bleep** false advertising about how much it costs to get Premium on Spotify main page? It says clearly that you get eithre the Free version or the Premium version, which costs $6.99 per month. Being a good Spotify custo...

Newbie

What's the deal with the bull**bleep** false advertising about how much it costs to get Premium on Spotify main page? It says clearly that you get eithre the Free version or the Premium version, whic...

Joe

Community Legend

376 Views

2 replies

0 likes

  • 376 Views
  • 2 replies
  • 0 likes

Johnny Burnette - It's late. Only one minute?

Why is that song only available for one minute? Please put the whole song like the rest of the album.

Newbie

Why is that song only available for one minute? Please put the whole song like the rest of the album.

Peter__

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes