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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Searching my music

Is there a way to search my music for songs and/or artists? I have to scroll down to find an artist or song. I'm wondering if there's an easier way?

  • Casual Listener
  • Is there a way to search my music for songs and/or artists?  I have to scroll down to find an artist or song.  I'm wondering if there's an easier way?  
  • svoboda777
  • Casual Listener
  • 221 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 221 Views
  • 4 replies
  • 0 likes

Solved!! Can't publish playlists on Tunigo

Hi all! I'm trying to publish new playlists on Tunigo (something I've done already few times), but I can´t find the way to do it anymore since Spotify's last update. Is this a bug or playlists can be no longer shared through Tunigo? Thanks.

  • Regular
  • Hi all!   I'm trying to publish new playlists on Tunigo (something I've done already few times), but I can´t find the way to do it anymore since Spotify's last update. Is this a bug or playl...
  • Peter__
  • Community Legend
  • 1098 Views
  • 7 replies
  • 0 likes
  • 1098 Views
  • 7 replies
  • 0 likes

Syncing Playlists Between Computers

I currently use the desktop version of Spotify between two computers. I make most of my playlists at my work computer (a PC), and listen at home on my Mac. But a lot of the music I've been adding to my playlists has not been showing up on my home ver...

  • Newbie
  • I currently use the desktop version of Spotify between two computers. I make most of my playlists at my work computer (a PC), and listen at home on my Mac. But a lot of the music I've been adding to ...
  • Peter__
  • Community Legend
  • 667 Views
  • 4 replies
  • 0 likes
  • 667 Views
  • 4 replies
  • 0 likes

Accidentally deleted my playlist of 230 songs. HELP!

I accidently deleted my playlist of 230 or so songs, can anybody help me out?Any mods ready to help? it was my plylist called "ugh chea"deleted it at 15:52 06/01/2014 if that helps

  • Newbie
  • I accidently deleted my playlist of 230 or so songs, can anybody help me out? Any mods ready to help? it was my plylist called "ugh chea" deleted it at 15:52 06/01/2014 if that helps
  • Peter__
  • Community Legend
  • 234 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 234 Views
  • 3 replies
  • 0 likes

Premium and playlists are gone!

I changed my FB password & was logged out from Spotify. When I logged in again my premium and all playslists were gone. Now I'm new on Spotify as a free user. My original Spotify username was szmagalska. I can't logg into it. I've tried all tips on t...

  • Regular
  • I changed my FB password & was logged out from Spotify. When I logged in again my premium and all playslists were gone. Now I'm new on Spotify as a free user.    My original Spotify...
  • Joe
  • Community Legend
  • 601 Views
  • 12 replies
  • 0 likes
  • Premium
  • 601 Views
  • 12 replies
  • 0 likes

Spotify premium account created by my ex Facebook account

I have an spotify premium account, created by my ex Facebook account. But actually I've canceled my Facebook account. I can not cancel my contract premium Spotify, because Spotify ask me to delete it through my ex Facebook account.Can anyone help me ...

  • Casual Listener
  • I have an spotify premium account, created by my ex Facebook account. But actually I've canceled my Facebook account. I can not cancel my contract premium Spotify, because Spotify ask me to delet...
  • tag4rte
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
  • 281 Views
  • 2 replies
  • 0 likes

Solved!! Facebook Problems....Help!!!

Hi, I set up my spotify account this week. At first it was showing all my facebook friends but now when I search it reads 'There are no friends to show at this time'. Along with this, facebook has stopped showing what i listen to and also when i shar...

  • Visitor
  • Hi, I set up my spotify account this week.  At first it was showing all my facebook friends but now when I search it reads 'There are no friends to show at this time'.  Along with this, fac...
  • camaro-cowboy
  • Roadie
  • 896 Views
  • 12 replies
  • 0 likes
  • Free
  • 896 Views
  • 12 replies
  • 0 likes

Charged double for 7 months and no reply from Spotify!?

Hey all, has it happened to anyone that they've been charged double by Spotify and couldn't get the money back? I gave them bank info in the UK and in Germany and just realised they've been charging me for Premium on both bank accounts. I only have o...

  • Regular
  • Hey all, has it happened to anyone that they've been charged double by Spotify and couldn't get the money back? I gave them bank info in the UK and in Germany and just realised they've been chargin...
  • Jamie
  • Spotify Legend
  • 430 Views
  • 11 replies
  • 0 likes
  • 430 Views
  • 11 replies
  • 0 likes

Spotify in the Philippines?

Hello! I'm moving to the Philippines on the 11th, and I cant get (pandora) over there, can I get Spotfiy?

  • Casual Listener
  • Hello! I'm moving to the Philippines on the 11th, and I cant get (pandora) over there, can I get Spotfiy? 
  • Peter__
  • Community Legend
  • 745 Views
  • 3 replies
  • 0 likes
  • 745 Views
  • 3 replies
  • 0 likes

Song pause or won't play

Has anyone else been experiencing songs pausing in the middle or songs not starting to play? Lately I've noticed choppy or inconsistent playback from my computer or Roku player. It is unusable at times and VERY frustrating considering this a pay for ...

  • Casual Listener
  • Has anyone else been experiencing songs pausing in the middle or songs not starting to play? Lately I've noticed choppy or inconsistent playback from my computer or Roku player.  It is unusable ...
  • seag33k
  • Casual Listener
  • 439 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
  • 439 Views
  • 6 replies
  • 0 likes

Messages not being received

Hi! I've sent a few messages recently and also some songs. However, they've not been received at all at the other end.Is there a technical issue or am I being dense?!

  • Newbie
  • Hi! I've sent a few messages recently and also some songs. However, they've not been received at all at the other end. Is there a technical issue or am I being dense?!
  • Peter__
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Recover playlist feature wont work.

Hey a favorite playlist of mine named "whiteman with a guitar" dissaperd from my spotify for no apparent reason a few days ago, the recover playlist feature is only giving me an error so... Can someone help me get it back?

  • Casual Listener
  • Hey a favorite playlist of mine named "whiteman with a guitar" dissaperd from my spotify for no apparent reason a few days ago, the recover playlist feature is only giving me an error so... Can someo...
  • åsna
  • Casual Listener
  • 295 Views
  • 6 replies
  • 0 likes
  • Account
  • 295 Views
  • 6 replies
  • 0 likes

Still getting charged after canceling subscription!

I signed up for a free trial of Premium back in November and cancelled before the free trial was up. My credit card has been continuing to get charged every month even though I log on and my settings confirm I only have free service. I have opened a ...

  • Casual Listener
  • I signed up for a free trial of Premium back in November and cancelled before the free trial was up. My credit card has been continuing to get charged every month even though I log on and my settings...
  • Josh
  • Community Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 241 Views
  • 3 replies
  • 0 likes

Solved!! I pay for premium but I see banners on the "Discover" page for music I don't care about

Hi -- I've had premium for a while now and I love a lot of things about it. But I've noticed that Spotify shows banners for music at the top of the "Discover" page that is distracting and completely irrelevant to my interests. Right now I see a banne...

  • Regular
  • Hi -- I've had premium for a while now and I love a lot of things about it. But I've noticed that Spotify shows banners for music at the top of the "Discover" page that is distracting and completely ...
  • Joe
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • Premium
  • 468 Views
  • 1 replies
  • 0 likes

Play on two devices at the same time?

This is likely the wrong forum, but I can't quickly find any other areas that accept posts: I use spotify as a music source via my iphone and play it though a Bang & Olufson "playmaker" connected to powered speakers. I also use have an ipad mounted i...

  • Newbie
  • This is likely the wrong forum, but I can't quickly find any other areas that accept posts: I use spotify as a music source via my iphone and play it though a Bang & Olufson "playmaker" connected...
  • Sam
  • Spotify
  • 3424 Views
  • 1 replies
  • 1 likes
  • 3424 Views
  • 1 replies
  • 1 likes

Solved!! Premium subscription suddenly ended

My premium account suddenly changed to free. I have NOT ended my subscription and my credit card is not expiring any time soon. I also noticed that my payment day should be today. My premium account has worked just fine since 2011, so this is very fr...

  • Casual Listener
  • My premium account suddenly changed to free. I have NOT ended my subscription and my credit card is not expiring any time soon. I also noticed that my payment day should be today.   My premi...
  • DrPeppe
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Solved!! change my spotify account so it can connect with facebook

I sign up to spotify without connecting my account to facebook, however now i want to connect to faceboos, thus my name and my profile picture are shown to spotify ! How can i do this ?

  • Regular
  • I sign up to spotify without connecting my account to facebook, however now i want to connect to faceboos, thus my name and my profile picture are shown to spotify ! How can i do this ?
  • Peter__
  • Community Legend
  • 728 Views
  • 12 replies
  • 0 likes
  • Account
    Login
  • 728 Views
  • 12 replies
  • 0 likes

Cannot downgrade from Premium to Free

Hi there, I need to downgrade to Free because my Premium subscription is now included in my telecom provider subscription. However under Subscription there is not an option to downgrade to Free. I do not see the functionality mentioned on the other p...

  • Visitor
  • Hi there,   I need to downgrade to Free because my Premium subscription is now included in my telecom provider subscription. However under Subscription there is not an option to downgrade to...
  • Peter__
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify missing playlists and Premium

Hello I just lost all my playlists and Premium on my Spotify Account!! I have created a Case # 01225673 I really need help!! i just spotify every day... and now its all gone??

  • Visitor
  • Hello   I just lost all my playlists and Premium on my Spotify Account!! I have created a Case # 01225673 I really need help!! i just spotify every day... and now its all gone??
  • Joe
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 152 Views
  • 1 replies
  • 0 likes

Connect/Disconnect Spotify with/from Facebook

Hi, I just created a new standalone Spotify account for my girlfriend. Now she wants to connect it with Facebook. My question: Will she be able to disconnect it again from her Spotify account, if she wants so? I know that it is not possible for accou...

  • Regular
  • Hi,   I just created a new standalone Spotify account for my girlfriend. Now she wants to connect it with Facebook.   My question: Will she be able to disconnect it again from her S...
  • Joe
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes