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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NohemíZavala
  • Casual Listener
  • 261487 Views
  • 507 replies
  • 33 likes
  • Account
    Free
  • 261487 Views
  • 507 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13014 Views
  • 6 replies
  • 11 likes
  • Security
  • 13014 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528870 Views
  • 989 replies
  • 113 likes
  • Account
  • 528870 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128026 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128026 Views
  • 74 replies
  • 12 likes

i wanted 1 month premium not 2 month of this other

Hej, i pressed on 1 month when i redeemd my couopun butik my mobile lagged and i got 2 month of something else..please. Change to 1 month premium. Happening this right. Now.. Please Change

  • Newbie
  • Hej, i pressed on 1 month when i redeemd my couopun butik my mobile lagged and i got 2 month of something else..please. Change to 1 month premium. Happening this right. Now.. Please Change
  • Peter__
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! "An error has occurred processing your login. Please try again." Anyone help?

I am a premium user, I use my facebook account and whenever I try to log in I get this: "An error has occurred processing your login. Please try again." I have already tried to fill the online form and so I recieved this number "Spotify Case # 013306...

  • Visitor
  •  I am a premium user, I use my facebook account and whenever I try to log in I get this: "An error has occurred processing your login. Please try again."  I have already tried to fill ...
  • user-removed
  • Not applicable
  • 3408 Views
  • 1 replies
  • 0 likes
  • 3408 Views
  • 1 replies
  • 0 likes

Solved!! Paid for subscription with Gift Card, applied it to premium, it took the code but no service!

Hello! Thought I would try Spotify, per my brother's recommendation. So I went out, got a gift card (read searched all over for one-found it at Target), and redeemed it. All went well-once I figured out the way around not having to input a credit car...

  • Casual Listener
  • Hello!    Thought I would try Spotify, per my brother's recommendation.  So I went out, got a gift card (read searched all over for one-found it at Target), and redeemed it.  ...
  • Joe
  • Community Legend
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Accidently signed up wrong email address with my card information

I got in a bit of a rush and signed up an account for the 30 day trial using an email that is not mine. What can I do?

  • Casual Listener
  • I got in a bit of a rush and signed up an account for the 30 day trial using an email that is not mine. What can I do?
  • Joe
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Solved!! Account help

I need help changing my information, I have had my login information compromised. I have never signed into another device with my Spotify account which leads me to believe there are holes in your security features. The sheer number of posts pertainin...

  • Casual Listener
  • I need help changing my information, I have had my login information compromised.  I have never signed into another device with my Spotify account which leads me to believe there are holes in yo...
  • culex
  • Casual Listener
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

Change username

I deactivated my facebook because i dont want it anymore but now i cant listen to spotify? i dont want facebook and i pay a monthly fee for premium.. can someone help me so i can change the account so while my facebook is delete i still get my music

  • Newbie
  • I deactivated my facebook because i dont want it anymore but now i cant listen to spotify? i dont want facebook and i pay a monthly fee for premium.. can someone help me so i can change the account s...
  • Joe
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Charged monthly for sptify premium given only free level service

Purchsed premium service that I never recieved. RDIO and Pandora are excellent providers. What a waste of money and no contact for help. Cancelled, katysharon

  • Newbie
  • Purchsed premium service that I never recieved. RDIO and Pandora are excellent providers. What a waste of money and no contact for help. Cancelled, katysharon
  • Peter__
  • Community Legend
  • 1170 Views
  • 9 replies
  • 2 likes
  • 1170 Views
  • 9 replies
  • 2 likes

cannot edit profile . says email address already in use

hello i cannot edit my profile (want to stop getting those horrific email notifications). spotify wont allow me to save changes saying the email is already in use. but i think i only have one paying premium account. i have not linked to facebook. can...

  • Newbie
  • hello i cannot edit my profile (want to stop getting those horrific email notifications). spotify wont allow me to save changes saying the email is already in use. but i think i only have one paying ...
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Login
  • 288 Views
  • 1 replies
  • 0 likes

Im so pissed of by your autoanswers now!

Im trying to get back access to my account that im paying for.. And im getting this retarded auto replies.. Its the account "bultiz" with playlists like "bultiz f1rs7" Here comes my 10 first tries to send this email and getting retarded answers like ...

  • Visitor
  • Im trying to get back access to my account that im paying for..   And im getting this retarded auto replies..   Its the account "bultiz" with playlists like "bultiz f1rs7"   ...
  • Peter__
  • Community Legend
  • 351 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 351 Views
  • 4 replies
  • 0 likes

Accounts accidentally merged

A friend and I appear to have accidentally merged our accounts. When I log in using my credentials, his name appears as the user but my playlists are shown. When he logs in with his credentials, my playlists are shown and his seem to have been remove...

  • Casual Listener
  • A friend and I appear to have accidentally merged our accounts. When I log in using my credentials, his name appears as the user but my playlists are shown. When he logs in with his credentials, my p...
  • Peter__
  • Community Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Solved!! cancelled my free trial subscription, still charged.

I cancelled my subscription over a week before the free trial ended and it still charged me and overdrew my bank account. I messaged asking for a number to get ahold of someone and just got redirected to the forum with no solution or number. From bei...

  • Newbie
  • I cancelled my subscription over a week before the free trial ended and it still charged me and overdrew&nbsp...
  • Joe
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 529 Views
  • 1 replies
  • 0 likes

I don't want free Spotify

So, I am in the bad position between being an adult, and a child. I am 17, and in Norway that's under the age of owning a legal visa card that is usable at the internet. (I have no cardnumber etc.) So I bought a prepaid giftcard for myself which I th...

  • Newbie
  • So, I am in the bad position between being an adult, and a child. I am 17, and in Norway that's under the age of owning a legal visa card that is usable at the internet. (I have no cardnumber etc.) S...
  • Joe
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

spotify app wont recognize my premium account

i got spotify premium 2 days ago and have been using it on my computer okay but the app still wont recognize my premium account. ive tried deleting and reinstalling the app several times as well as logging out and back in, restarting my phone basical...

  • Casual Listener
  • i got spotify premium 2 days ago and have been using it on my computer okay but the app still wont recognize my premium account. ive tried deleting and reinstalling the app several times as well as l...
  • Peter__
  • Community Legend
  • 354 Views
  • 6 replies
  • 0 likes
  • 354 Views
  • 6 replies
  • 0 likes

Charged twice

I've been charged twice this month, one for 4.99 and another for 9.99 within 14 days of eachother? Why is this?

  • Casual Listener
  • I've been charged twice this month, one for 4.99 and another for 9.99 within 14 days of eachother? Why is this?
  • Peter__
  • Community Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Premium gone

I've won a 6 months premium account when I upgraded my phone with vodafone but today when I tried to sign in i lost the perks of being premium.

  • Casual Listener
  • I've won a 6 months premium account when I upgraded my phone with vodafone but today when I tried to sign in i lost the perks of being premium.
  • Peter__
  • Community Legend
  • 319 Views
  • 3 replies
  • 0 likes
  • Premium
  • 319 Views
  • 3 replies
  • 0 likes

Wrong country

I'm from sweden, I live here and when I registered for an account I put down Sweden as a country. I just downloaded spotify at work so I can use my account here, but now it says I've got the wrong country registered (it now says UK) on my profile. I'...

  • Casual Listener
  • I'm from sweden, I live here and when I registered for an account I put down Sweden as a country. I just downloaded spotify at work so I can use my account here, but now it says I've got the wrong co...
  • Peter__
  • Community Legend
  • 426 Views
  • 5 replies
  • 0 likes
  • 426 Views
  • 5 replies
  • 0 likes

I paid for premium, it worked for 2 months, now my subscription says free

I paid for premium, it worked for 2 months and now my subscription says "free" but i have paid via creditcard for premium. I would like to know what went wrong. I have paid for 1 month without getting the benifits of premium. Such as using is with my...

  • Newbie
  • I paid for premium, it worked for 2 months and now my subscription says "free" but i have paid via creditcard for premium. I would like to know what went wrong. I have paid for 1 month without gettin...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Wrong Facebook person on my spotify account

Well, way back i merged MY facebook account with MY spotify account, but now i actually noticed that its not my facebook account linked to my spotify account. Is there a way to change that? this is just ridiculous

  • Casual Listener
  • Well, way back i merged MY facebook account with MY spotify account, but now i actually noticed that its not my facebook account linked to my spotify account. Is there a way to change that? this is j...
  • Joe
  • Community Legend
  • 552 Views
  • 6 replies
  • 0 likes
  • 552 Views
  • 6 replies
  • 0 likes

Premium spotify account hacked

Facebook was hacked and password was changed, currently paying but need to get it shut off ASAP. I have a new spotifuggle account now but please shut off my other account.

  • Newbie
  • Facebook was hacked and password was changed, currently paying but need to get it shut off ASAP. I have a new spotifuggle account now but please shut off my other account.
  • Peter__
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes