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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14678 Views

7 replies

11 likes

Security
  • 14678 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552216 Views

991 replies

115 likes

Account
  • 552216 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130985 Views

74 replies

12 likes

Account
Login
Premium
  • 130985 Views
  • 74 replies
  • 12 likes

Spotify Premium student discount

I am a current Spotify Premium customer and I read an article last night on Flipboard were it stated that Spotify is now doing Premium discounts for US students. I am currently employed in the Admissions Department at Full Sail University and wanted ...

Newbie

I am a current Spotify Premium customer and I read an article last night on Flipboard were it stated that Spotify is now doing Premium discounts for US students. I am currently employed in the Admiss...

Peter__

Community Legend

780 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 780 Views
  • 2 replies
  • 0 likes

Solved!! Spotify cannot grab my email from facebook

Hello, My wife is trying to setup a password for setting up spotify on her iPhone. To do that, spotify wants a valid email address to send the password. The problem is, spotify cannot grab the email from her account for some reason. The spotify app i...

Casual Listener

Hello,   My wife is trying to setup a password for setting up spotify on her iPhone. To do that, spotify wants a valid email address to send the password.   The problem is, spotify ...

gahmadii64

Casual Listener

1240 Views

10 replies

0 likes

Account
Login
Premium
  • 1240 Views
  • 10 replies
  • 0 likes

spotify on BlackBerry: Wifi or 3G?

Hello, when opening spotify in my blackberry, I get the following message (in Spanish, I'll translate it to English) "Listening to music online requires an Internet connection. Make sure your mobile company if providing you a Flat rate on your data" ...

Casual Listener

Hello, when opening spotify in my blackberry, I get the following message (in Spanish, I'll translate it to English)   "Listening to music online requires an Internet connection. Make sure y...

raco60

Casual Listener

332 Views

2 replies

0 likes

Account
  • 332 Views
  • 2 replies
  • 0 likes

Disastrous customer support: How do I get a response from Spotify's rubbish customer support team?

I'm having a nightmare trying to get through to Spotify to sort what should be a straightforward problem. Does anyone have any ideas, or shall I just stop paying my premium subscription and move to another option? My account has become associated wit...

Casual Listener

I'm having a nightmare trying to get through to Spotify to sort what should be a straightforward problem. Does anyone have any ideas, or shall I just stop paying my premium subscription and move to a...

Rafael

Spotify Legend

839 Views

8 replies

0 likes

Account
Login
Premium
Subscription
  • 839 Views
  • 8 replies
  • 0 likes

Delated my fb and can't log in anymore on spotify but still paying a spotify unlimited!

Hello (first, sorry for spelling, I'm French). I delated my facebook account which was related to my spotify unlimited account. I realized that i couldn't log in to spotify anymore without being on facebook! The thing is, i am still payinh for an unl...

Casual Listener

Hello (first, sorry for spelling, I'm French). I delated my facebook account which was related to my spotify unlimited account. I realized that i couldn't log in to spotify anymore without being on...

Peter__

Community Legend

405 Views

3 replies

0 likes

  • 405 Views
  • 3 replies
  • 0 likes

Do I have two accounts without knowing???

I just lost all my playlists, but I have no lists in my "recover playlists" section. I have a Premium subscription via Telia, and the account was disconnected and showed as being Free until relinked via Telia. What could have happened?

Newbie

I just lost all my playlists, but I have no lists in my "recover playlists" section.    I have a Premium subscription via Telia, and the account was disconnected and showed as being Fre...

Peter__

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

New Student Pricing @ 5$

I am very happy that Spotify has reduced the price to 5$ however, I am very disappointed as a senior in college I will only get 12 months of the discounted rate. I feel that I should receive more months of service or at least the option of having my ...

Newbie

I am very happy that Spotify has reduced the price to 5$ however, I am very disappointed as a senior in college I will only get 12 months of the discounted rate.   I feel that I should recei...

Peter__

Community Legend

373 Views

1 replies

0 likes

Account
Premium
Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Wont let me link spotify to my facebook

I've recently started a spotify account but it wont allow me to connect it to my facebook at all. I keep trying to link it both through the Spotify app and also on the spotify website but it just wont do it.It will go through the motions then FB will...

Newbie

I've recently started a spotify account but it wont allow me to connect it to my facebook at all. I keep trying to link it both through the Spotify app and also on the spotify website but it just won...

Peter__

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Cannot log in to spotify

Hi there, I cannot seem to log in to spotify as it says that I cannot use spotify for more than 14 days abroad on a free subscription. I live in Gibraltar, however, it never appeared in the country selector so I put down Spain. Anything I can do to h...

Casual Listener

Hi there, I cannot seem to log in to spotify as it says that I cannot use spotify for more than 14 days abroad on a free subscription. I live in Gibraltar, however, it never appeared in the country s...

Peter__

Community Legend

456 Views

3 replies

0 likes

Login
  • 456 Views
  • 3 replies
  • 0 likes

how long will the student discount stay in effect?

how long will the student discount stay in effect for my subscription? how many months?

Newbie

how long will the student discount stay in effect for my subscription? how many months?

Peter__

Community Legend

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes

Solved!! Premium Account Hacked

My prenium account was hacked Saturday 22, I only saw it on the 24 when i went on the pc. I'd the possibility to connect via facebook, so i went to my account information : My password were reset and my email changed to an adress like that : mega.m.1...

Regular

My prenium account was hacked Saturday 22, I only saw it on the 24 when i went on the pc. I'd the possibility to connect via facebook, so i went to my account information : My password were reset and...

monkey061

Regular

550 Views

6 replies

0 likes

  • 550 Views
  • 6 replies
  • 0 likes

Voucher

I bought a voucher at the store for one month of premium and then upgraded it yesterday and got an email that I paid, and then this morning I didn't have premium anymore. My previous premium account would have ended yesterday, but I thought I would j...

Newbie

I bought a voucher at the store for one month of premium and then upgraded it yesterday and got an email that I paid, and then this morning I didn't have premium anymore. My previous premium account ...

Joe

Community Legend

189 Views

1 replies

0 likes

Account
Premium
  • 189 Views
  • 1 replies
  • 0 likes

Application logged out (Mac & iPhone) and after logging in no more premium

Hi There, Spotify logged out this week, and after logging in again, im back on a free subscription. Not sure if there might be 2 accounts (free/premium) on the same e-mail adress/facebook account? Can't check because the login keeps starting the free...

Casual Listener

Hi There,    Spotify logged out this week, and after logging in again, im back on a free subscription.   Not sure if there might be 2 accounts (free/premium) on the same e-mail a...

Rob8701

Casual Listener

370 Views

6 replies

0 likes

  • 370 Views
  • 6 replies
  • 0 likes

I don;t get it

Plese gide me I can't reset the password and you send me to read more and more

Newbie

Plese gide me I can't reset the password and you send me to read more and more

Joe

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Need help with my account

I can only hear music at the offline modus, because i live supposedly in the usa, but i live in germany. I also cant change the land at my account, because spotify thinks i´ve got an ip-adresse from the usa, but when i test my ip, everytime i get the...

Newbie

I can only hear music at the offline modus, because i live supposedly in the usa, but i live in germany. I also cant change the land at my account, because spotify thinks i´ve got an ip-adresse from ...

Joe

Community Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Profile and Followers Unavailable for Viewing

Hi, I can log into Spotify on multiple computers and devices but when I do, I do not see any "Activity" on the right side, I cannot view my profile or followers and when I go to my Inbox all my messages are showing but the profiles of the senders onl...

Casual Listener

Hi,   I can log into Spotify on multiple computers and devices but when I do, I do not see any "Activity" on the right side, I cannot view my profile or followers and when I go to my Inbox a...

Merik

Community Legend

363 Views

4 replies

0 likes

Login
  • 363 Views
  • 4 replies
  • 0 likes

My profile, followers, and people I follow are all gone.

I logged into spotify today to find that my profile was gone. I still have my music, but no profile. All I did was change my facebook password. Anybody know what happened and if it'll get fixed?

Casual Listener

I logged into spotify today to find that my profile was gone. I still have my music, but no profile. All I did was change my facebook password. Anybody know what happened and if it'll get fixed?

Joe

Community Legend

426 Views

7 replies

0 likes

  • 426 Views
  • 7 replies
  • 0 likes

Offline access withdrawn - I have 3 devices

My offline access on my mac keeps being withdrawn and I have a premium account. Spotify is installed on my mac and on my two mobile phones. Could you please identify and fix the problem?

Casual Listener

My offline access on my mac keeps being withdrawn and I have a premium account. Spotify is installed on my mac and on my two mobile phones. Could you please identify and fix the problem?

Joe

Community Legend

435 Views

5 replies

0 likes

  • 435 Views
  • 5 replies
  • 0 likes

Help; can't see my android phone in devices

Hi all. It's my first post here! First of all sorry for my English. as I said in subject when i open app in my phone and PC, i can't see my phone in devices for synchronization. They connected to same wi-fi, I am using latest version of android app. ...

Regular

Hi all. It's my first post here!  First of all sorry for my English. 🙂 as I said in subject when i open app in my phone and PC, i can't see my phone in devices for synchronization. T...

Joe

Community Legend

1212 Views

10 replies

0 likes

Account
Other
Premium
  • 1212 Views
  • 10 replies
  • 0 likes

Solved!! Playlists accidentaly removed, can't recover them

I forgot my Spotify account was connected to facebook, so when i looked up the app permissions on my facebook account, i wondered why there was an entry for "Spotify", so i removed it. Turns out i couldn't start spotify afterwards. So i filled in my ...

Casual Listener

I forgot my Spotify account was connected to facebook, so when i looked up the app permissions on my facebook account, i wondered why there was an entry for "Spotify", so i removed it. Turns out i co...

Wolowizard7

Casual Listener

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes