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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1494 Views
  • 0 replies
  • 7 likes
  • Security
  • 1494 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445271 Views
  • 970 replies
  • 108 likes
  • Account
  • 445271 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198766 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198766 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108096 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108096 Views
  • 70 replies
  • 11 likes

Mexico

Hi AllI downloaded spotify to my iPhone while on holiday in Mexico and now I'm back in the UK I cannot log on without having to keep resetting my password.Thanks

  • Newbie
  • Hi All I downloaded spotify to my iPhone while on holiday in Mexico and now I'm back in the UK I cannot log on without having to keep resetting my password. Thanks
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

HELP: PLAYLISTS, FOLLOWERS, EVERYTHING IS GONE

After i logged back into my account on my computer, I lost all of my music, followers, playlists, etc. However, on all of my friends' accounts they can still see my profile with all my playlists, followers, music, etc. and can still subscribe/listen ...

  • Casual Listener
  • After i logged back into my account on my computer, I lost all of my music, followers, playlists, etc. However, on all of my friends' accounts they can still see my profile with all my playlists, fol...
  • mcglynke
  • Newbie
  • 779 Views
  • 11 replies
  • 1 likes
  • Free
  • 779 Views
  • 11 replies
  • 1 likes

spotify premium/vodaphone

I have premium subscription via vodaphone activated on the 21st february and it is only showing the free spotify. I have now spent what seems like half a lifetime on the phone to vodaphone trying to resolve this including setting up several new email...

  • Casual Listener
  • I have premium subscription via vodaphone activated on the 21st february and it is only showing the free spotify. I have now spent what seems like half a lifetime on the phone to vodaphone trying to ...
  • Peter__
  • Community Legend
  • 338 Views
  • 5 replies
  • 0 likes
  • 338 Views
  • 5 replies
  • 0 likes

Solved!! I'd like to change the Facebook acct that Spotify is associated with, is that possible?

The Facebook acct that Spotify is currently associated with is rarely used. Can I link my spotify to a different FB acct without losing all my songs, settings, playlists?

  • Visitor
  • The Facebook acct that Spotify is currently associated with is rarely used.  Can I link my spotify to a different FB acct without losing all my songs, settings, playlists?
  • user-removed
  • Not applicable
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Solved!! Premium + favorites are gone?

Hi all, I created a Spotify Premium account through Facebook more than a year ago, then deactivated my Facebook this past December.Spotify continued to give me service until a few days ago when it demanded that I log back into my Facebook to get acce...

  • Visitor
  • Hi all,   I created a Spotify Premium account through Facebook more than a year ago, then deactivated my Facebook this past December. Spotify continued to give me service until a few days a...
  • arkady337
  • Newbie
  • 1039 Views
  • 9 replies
  • 0 likes
  • Account
    Other
  • 1039 Views
  • 9 replies
  • 0 likes

Offline access withdrawn - Already requested and received an account reset

I had to uninstall Spotify from my machine because it was crashing as soon as it loaded. I've reinstalled a new client and now it's telling me that my offline access has been withdrawn from this machine. I received this message when I loaded it the f...

  • Roadie
  • I had to uninstall Spotify from my machine because it was crashing as soon as it loaded.  I've reinstalled a new client and now it's telling me that my offline access has been withdrawn from thi...
  • Peter__
  • Community Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • Account
  • 224 Views
  • 3 replies
  • 0 likes

Possible to login via Facebook and Username/PW

Hey! I have signed up to Spotify via Facebook but would also like the possibility to login via a Username/Password for security reasons if I'm using a device belonging to someone else. Is this possible, and if so how do I setup a UN/PW?

  • Newbie
  • Hey!   I have signed up to Spotify via Facebook but would also like the possibility to login via a Username/Password for security reasons if I'm using a device belonging to someone else. &...
  • Peter__
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Unauthorized use of account

Based on an email I received from Spotify regarding recommendations for me, it is clear that someone else has been using my account, as I have not listened to any of the artists that are the basis for the recommendations. I have changed my password. ...

  • Newbie
  • Based on an email I received from Spotify regarding recommendations for me, it is clear that someone else has been using my account, as I have not listened to any of the artists that are the basis fo...
  • user-removed
  • Not applicable
  • 677 Views
  • 2 replies
  • 0 likes
  • Account
  • 677 Views
  • 2 replies
  • 0 likes

Problem after changing Facebook settings: Spotify does not see my account any more... HELP

Hey, i was just changing some of my "Security Settings" on Facebook and afterwards its a big mess up here... When i log in on the Spotify Homepage, it says that i am a FREE User. But i am a Premium member for month... When i lock in on my Spotify App...

  • Visitor
  • Hey,   i was just changing some of my "Security Settings" on Facebook and afterwards its a big mess up here...   When i log in on the Spotify Homepage, it says that i am a FREE User...
  • user-removed
  • Not applicable
  • 474 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Premium
  • 474 Views
  • 11 replies
  • 0 likes

Two Spotify users/accounts?

Hey! I have a little problem because I have two Spotify users and I don't really know why. I don't know how I did my second Spotify account and because of that I can't log in my first Spotify account (where is my all playlists, followers etc.). I did...

  • Casual Listener
  • Hey!   I have a little problem because I have two Spotify users and I don't really know why. I don't know how I did my second Spotify account and because of that I can't log in my first Spot...
  • Peter__
  • Community Legend
  • 1843 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1843 Views
  • 5 replies
  • 0 likes

Trouble with playlists

Hi, I've held off using Spotify because I like the way I have my music organized in iTunes and I have no interest in re-inventing the wheel. I heard Spotify will import your playlists and I thought that's the answer to my dilemma. I went into prefere...

  • Regular
  • Hi, I've held off using Spotify because I like the way I have my music organized in iTunes and I have no interest in re-inventing the wheel. I heard Spotify will import your playlists and I thought t...
  • Peter__
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Gift Card

I bought a gift card from a Kroger in myrtle beach, when I try to enter my pin it tells me it's an invalid. I went back to the store and it had been activated correctly. I've tried everything I can think of and I get nowhere. I have the receipt

  • Newbie
  • I bought a gift card from a Kroger in myrtle beach, when I try to enter my pin it tells me it's an invalid. I went back to the store and it had been activated correctly. I've tried everything I can t...
  • Peter__
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Spotify acount not working

I was logged out of spotify today. When I tried logging back in through my facebook account, all my playlists and music were gone. I went to check the User id number and that has changed as well. I was registered for premium, but i am no longer regis...

  • Regular
  • I was logged out of spotify today. When I tried logging back in through my facebook account, all my playlists and music were gone. I went to check the User id number and that has changed as well. I w...
  • Peter__
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Payment Card Changed

My credit card was lost and I need to change my credit card payment. How should I do ?

  • Newbie
  • My credit card was lost and I need to change my credit card payment. How should I do ?
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Country setting but offline

Hi, I am sorry to bother you but I cannot resolve my issue so would appreciate any assistance that can be offered. I have moved from UK to Australia with free service but am now permanently offline. Spotify advises me that I must change my Country se...

  • Casual Listener
  • Hi,    I am sorry to bother you but I cannot resolve my issue so would appreciate any assistance that can be offered.   I have moved from UK to Australia with free service but ...
  • Peter__
  • Community Legend
  • 380 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 380 Views
  • 5 replies
  • 0 likes

Solved!! Verified artist - connected profile name has changed, can't change it back

Hi guys, Our account https://play.spotify.com/user/thesunpilots was created solely for use with the verified artist "The Sunpilots" (https://play.spotify.com/artist/41cuZUA6uQ5XzOrvR4cpvP). Until yesterday the profile name was correct. However I just...

  • Casual Listener
  • Hi guys,   Our account https://play.spotify.com/user/thesunpilots was created solely for use with the verified artist "The Sunpilots" (https://play.spotify.com/artist/41cuZUA6uQ5XzOrvR4...
  • Peter__
  • Community Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 517 Views
  • 3 replies
  • 0 likes

My Spotify Premium Acccount is not working

When I listen to Spotify on my iPhone I get annoying music advertising between my favourite songs. I can not skip more than six times in one hour. I will stop to pay if these problems will persist. Whats going on?

  • Casual Listener
  • When I listen to Spotify on my iPhone I get annoying music advertising between my favourite songs. I can not skip more than six times in one hour. I will stop to pay if these problems will persist. W...
  • Peter__
  • Community Legend
  • 265 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 265 Views
  • 4 replies
  • 0 likes

I have lost my old Facebook account. Please help!

Hi guys, I have been a Spotify user for a couple of years and would classify myself as reasonably tech-savvy but I am now completely stumped with my predicament. My confusion is based on the fact that I had/have two Spotify accounts. The first is und...

  • Visitor
  • Hi guys,   I have been a Spotify user for a couple of years and would classify myself as reasonably tech-savvy but I am now completely stumped with my predicament.     My con...
  • Peter__
  • Community Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 622 Views
  • 1 replies
  • 0 likes

No one is replying to my emails!! I AM BEING CHARGED TWICE!

I have emailed twice now. And I have had no reply! I have been and am still continuing to be charged twice for my account for months now! I can't afford to keep paying this and will need to cancel if it is not sorted! I'm also quite frustrated at how...

  • Casual Listener
  • I have emailed twice now. And I have had no reply! I have been and am still continuing to be charged twice for my account for months now! I can't afford to keep paying this and will need to cancel if...
  • Greg
  • Roadie
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Account

How do I delete my account?

  • Newbie
  • How do I delete my account?
  • dinomight
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes