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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422556 Views
  • 965 replies
  • 108 likes
  • Account
  • 422556 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187179 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187179 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Log out

Please do a force log out of my account!!!! Too many people using it

  • Casual Listener
  • Please do a force log out of my account!!!! Too many people using it
  • Peter__
  • Community Legend
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Actividad en spotify

Hola, en mi panel de actividad no aparece la actividad de mis amigos y yo no le aparezco a ellos, me gustaría saber como puede solucionar este problema. Un saludo y gracias.

  • Newbie
  • Hola, en mi panel de actividad no aparece la actividad de mis amigos y yo no le aparezco a ellos, me gustaría saber como puede solucionar este problema. Un saludo y gracias.
  • Peter__
  • Community Legend
  • 412 Views
  • 1 replies
  • 1 likes
  • 412 Views
  • 1 replies
  • 1 likes

PHONE NUMBER

I PAY FOR THIS SERVICE. DO YOU GUYS HAVE A CONTACT NUMBER? DO NOT GIVE ME SOME BS ANSWER AVOIDING MY QUESTION.

  • Regular
  • I PAY FOR THIS SERVICE. DO YOU GUYS HAVE A CONTACT NUMBER?   DO NOT GIVE ME SOME BS ANSWER AVOIDING MY QUESTION.
  • Peter__
  • Community Legend
  • 983 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 983 Views
  • 8 replies
  • 0 likes

Still plays adds, stops working constantly

I signed up and I'm paying for Spotify but it still plays ads only on the computer and says I'm using Spotify Free. Also, my phone keeps stopping in the middle of songs. Please cancel my subscription if you cannot resolve.

  • Newbie
  • I signed up and I'm paying for Spotify but it still plays ads only on the computer and says I'm using Spotify Free.  Also, my phone keeps stopping in the middle of songs.  Please cancel my ...
  • Josh
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

I couldn't pay 2nd month with credit card!!

Hi guys!! Look, I have my credit card with payments restrictions. I only can pay if I let my bank to unlock my credit card. My first month subscription has expired and i've received an email from spotify telling me there is a problem with my subscrip...

  • Newbie
  • Hi guys!!    Look,    I have my credit card with payments restrictions. I only can pay if I let my bank to unlock my credit card.    My first month subscript...
  • Peter__
  • Community Legend
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 2 replies
  • 0 likes

Solved!! Being charged VAT, not based in EU

Hi Spotify, I was just wondering if there is any way you can automatically deduct the VAT from the £9.99 payments every month as I live in the Channel Islands. Thanks

  • Casual Listener
  • Hi Spotify, I was just wondering if there is any way you can automatically deduct the VAT from the £9.99 payments every month as I live in the Channel Islands. Thanks
  • Liam
  • Community Legend
  • 2107 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 2107 Views
  • 7 replies
  • 0 likes

paid for premium got recipe but im on free

on my account page , desktop app and mobile app im seen as free user. I checked my bank account , i got recipe from spotify in my email but im still on free

  • Newbie
  • on my account page , desktop app and mobile app im seen as free user. I checked my bank account , i got recipe from spotify in my email but im still on free
  • Nwrig004
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 189 Views
  • 2 replies
  • 0 likes

unlimited travel or spotify premium

The system won't allow me to purchase a new sucscription simply because I have traveled?

  • Newbie
  • The system won't allow me to purchase a new sucscription simply because I have traveled?
  • Peter__
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Premium subscription works on computer but not on iphone

Tried logging in and out several times with both fb and email+password, and it looks like to totally different accounts with different playlist (my former ones).

  • Newbie
  • Tried logging in and out several times with both fb and email+password, and it looks like to totally different accounts with different playlist (my former ones). 
  • Peter__
  • Community Legend
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi! I've downloaded spotify premium but my account is still exactly the same I.e. I can't listen to downloaded music offline, & it says no where that it's premium?

  • Casual Listener
  • Hi! I've downloaded spotify premium but my account is still exactly the same I.e. I can't listen to downloaded music offline, & it says no where that it's premium?
  • Peter__
  • Community Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

trying to get my tablet to work

Can I get a reset please.. thanks<br>

  • Newbie
  • Can I get a reset please.. thanks<br>
  • Adam
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! VISA payment error

Can't enter complete card number when trying to pay Premium with VISA. The last digit is not accepted in the card number box but is placed in the expiration month box instead. My country is Sweden, just as the card. These thing should NOT happen!

  • Regular
  • Can't enter complete card number when trying to pay Premium with VISA. The last digit is not accepted in the card number box but is placed in the expiration month box instead. My country is Sweden, j...
  • tiskari
  • Regular
  • 886 Views
  • 4 replies
  • 0 likes
  • 886 Views
  • 4 replies
  • 0 likes

Solved!! Logitech Squeezebox - no password

After requesting a username/password for my Logitech Squeezebox, I receive this message: An email featuring your device username and a link to set your password has been sent to christophe@xxxxx.be No mail received however... (I spoofed my email addr...

  • Casual Listener
  • After requesting a username/password for my Logitech Squeezebox, I receive this message:   An email featuring your device username and a link to set your password has been sent to christophe...
  • Peter__
  • Community Legend
  • 942 Views
  • 5 replies
  • 0 likes
  • Account
  • 942 Views
  • 5 replies
  • 0 likes

Reset password and says incorrect

I've reset my password a few times now and when I login it says password or I'd is incorrect. This is on my phone and iPad app. When I try using the internet I can login??? Anyone else have this problem??? Help.

  • Newbie
  • I've reset my password a few times now and when I login it says password or I'd is incorrect. This is on my phone and iPad app. When I try using the internet I can login??? Anyone else have this prob...
  • Peter__
  • Community Legend
  • 671 Views
  • 2 replies
  • 0 likes
  • Login
  • 671 Views
  • 2 replies
  • 0 likes

spotify in brazil!!! help

i downloaded the app in germany, and it is working perfectly. will it still work when i go back to brazil? can i buy the premium membership here, and continue to use and pay from brazil? cai i pay it with a brazilian credit card? thanks so much for y...

  • Newbie
  • i downloaded the app in germany, and it is working perfectly. will it still work when i go back to brazil? can i buy the premium membership here, and continue to use and pay from brazil? cai i pay it...
  • Joe
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

can't change country

Hey guys, I'm trying to pay for spotify premium in Peru with a card from the same country but it keeps telling me to pay with a card from my country. I tried changing my country but it stays in USA even after multiple tries, can someone help me? I've...

  • Visitor
  • Hey guys, I'm trying to pay for spotify premium in Peru with a card from the same country but it keeps telling me to pay with a card from my country. I tried changing my country but it stays in USA e...
  • Joe
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 116 Views
  • 1 replies
  • 0 likes

I've paid for premium and tried re installation but not working

Device: iPhone 5Invoice no. 318764734014Could anyone help me for this if the problem can't fix by today I'm gonna cancel the account and try to report to consumer council

  • Newbie
  • Device: iPhone 5 Invoice no. 318764734014 Could anyone help me for this if the problem can't fix by today I'm gonna cancel the account and try to report to consumer council
  • Joe
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Spotify premium not working on phone

I've had my spotify premium since June. I use it on both my phone and my iPad. Today I noticed it's not working on my phone....but it works perfectly on my iPad. I tried logging out and in again but it still says I have to buy premium if i want to li...

  • Newbie
  • I've had my spotify premium since June. I use it on both my phone and my iPad. Today I noticed it's not working on my phone....but it works perfectly on my iPad. I tried logging out and in again but ...
  • Joe
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

I can no longer pay thru AT&T?

I've been a premium user for about a year now and I paid thru my AT&T phone bill autopay and about a month ago I got a text from Boku saying it had been cancelled without any explanation, please help???

  • Newbie
  • I've been a premium user for about a year now and I paid thru my AT&T phone bill autopay and about a month ago I got a text from Boku saying it had been cancelled without any explanation, ple...
  • Sam
  • Spotify
  • 1407 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1407 Views
  • 1 replies
  • 0 likes

paying for Premium using a Walmart Money Card.

so i recently purchased and activated a Walmart money card, which is a disposable Mastercard, and tried to purchase Premium but i keep getting errors saying: Payment failed Sorry, we couldn't process your order. Please review our Payment FAQ for comm...

  • Newbie
  • so i recently purchased and activated a Walmart money card, which is a disposable Mastercard, and tried to purchase Premium but i keep getting errors saying: Payment failed Sorry, we couldn't pro...
  • Sam
  • Spotify
  • 719 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 719 Views
  • 1 replies
  • 0 likes