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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81215 Views

9 replies

2 likes

Account
Login
  • 81215 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655990 Views

13 replies

4 likes

Account
  • 655990 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736867 Views

18 replies

29 likes

  • 736867 Views
  • 18 replies
  • 29 likes

Can't change country.

When I go to change payment method And type in every visa card detail . Then it just comes up payments method failed.. And not confirm.I Have tried every way to change country..I Have Danish account now, but Have to change to Norway because it wont t...

Newbie

When I go to change payment method And type in every visa card detail . Then it just comes up payments method failed.. And not confirm. I Have tried every way to change country.. I Have Danish acco...

Sam

Spotify

215 Views

1 replies

0 likes

Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Only got 1 Month of Premium instead of 3 for 1 Month

Hello all, when I heard of the 3 Month for 1 promotion, I thought "yep, that's it, I'm gonna try it". So I went to DM (a german retail seller) to buy a 10€ giftcard. When I tried to activate the promotion it said, it's probably the wrong gift card (e...

Casual Listener

Hello all,   when I heard of the 3 Month for 1 promotion, I thought "yep, that's it, I'm gonna try it". So I went to DM (a german retail seller) to buy a 10€ giftcard. When I tried to activa...

Peter__

Community Legend

2366 Views

21 replies

1 likes

  • 2366 Views
  • 21 replies
  • 1 likes

Prenium account payed but still not active

Hello, I've signed up yesterday for a free 30 days prenium account. I've given my credit card number and my e-mail adress. Everything was alright and I received a confirmation by mail. BUT I still have a free account and nothing says that I've signed...

Newbie

Hello,   I've signed up yesterday for a free 30 days prenium account. I've given my credit card number and my e-mail adress. Everything was alright and I received a confirmation by mail. B...

Sam

Spotify

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Solved!! 50% off not available

Hi all, My card has recently expired and I am now ready to upgrade my account to premium again but I now have a problem getting spotify 50% off with Unidays. Everytime I try to purchase premium, a message appears saying to try again later. Can anyone...

Casual Listener

Hi all,    My card has recently expired and I am now ready to upgrade my account to premium again but I now have a problem getting spotify 50% off with Unidays. Everytime I try to purch...

louiselbest

Casual Listener

767 Views

3 replies

0 likes

  • 767 Views
  • 3 replies
  • 0 likes

Upgrading to Premium without credit cards

Hi, I activated an e-card for unlimited 3 months, but I really wanted premium. So now when trying to upgrade to premium it asks for payment method for billing. Why can't I upgrade and use premium for half the time and then continue with the e-card op...

Newbie

Hi,   I activated an e-card for unlimited 3 months, but I really wanted premium. So now when trying to upgrade to premium it asks for payment method for billing. Why can't I upgrade and use ...

Peter__

Community Legend

240 Views

1 replies

0 likes

Premium
  • 240 Views
  • 1 replies
  • 0 likes

Account hacked?

I have a spotify premium account and just logged in to find all my playlists deleted and replaced with others. All my starred music is gone and there are a lot more starred songs there now. Any idea whats going? My account also said that offline acce...

Newbie

I have a spotify premium account and just logged in to find all my playlists deleted and replaced with others. All my starred music is gone and there are a lot more starred songs there now. Any idea ...

Adam

Roadie

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

Facebook friends list disappeared

Hello. A few days ago, my Facebook friends list on both the browser and standalone Spotify player disappeared. When I click the "Follow" link on the left, nothing shows up under "Facebook friends on Spotify." I've used this list for years and have ne...

Regular

Hello. A few days ago, my Facebook friends list on both the browser and standalone Spotify player disappeared. When I click the "Follow" link on the left, nothing shows up under "Facebook friends on ...

Peter__

Community Legend

1174 Views

4 replies

0 likes

  • 1174 Views
  • 4 replies
  • 0 likes

My account is secretly deactivated?

I have been trying to log in for months and i have come to the conclusion that my account linked to the facebook or email @gmail.com is deactivated. i try logging into spotify with my facebook and it always gives me an error. can i talk to a spotify ...

Newbie

I have been trying to log in for months and i have come to the conclusion that my account linked to the facebook or email <snip>@gmail.com is deactivated. i try logging into spotify with my fac...

Peter__

Community Legend

262 Views

2 replies

0 likes

Account
  • 262 Views
  • 2 replies
  • 0 likes

Help: can't sign up to premium

Ok so I've been on premium for several months but over the past fortnight I no longer seem to be. I'm assuming it was due to lack of funds or something. Anyway, I'm trying to sign up again. It takes me to Facebook to reconfirm my password, hen back t...

Casual Listener

Ok so I've been on premium for several months but over the past fortnight I no longer seem to be. I'm assuming it was due to lack of funds or something. Anyway, I'm trying to sign up again. It takes ...

Sam

Spotify

339 Views

4 replies

0 likes

  • 339 Views
  • 4 replies
  • 0 likes

Accidentally redeemed a gift certificate

I purchased a gift and when I was trying to help the recipient activate it I accidentally activated it under my account. How can I get that code reset. I sent a contact form but have not received a solution.

Newbie

I purchased a gift and when I was trying to help the recipient activate it I accidentally activated it under my account. How can I get that code reset. I sent a contact form but have not received a s...

Adam

Roadie

197 Views

1 replies

0 likes

Account
Subscription
  • 197 Views
  • 1 replies
  • 0 likes

accidentally created a new account

Hi. Im a spotify premium user. Today Ive accidentally created a new account, and lost the ability to log into my spotify premium service. My login now logs me into the new account only, so ive lost all my playlists and the ability to use spotify on m...

Visitor

Hi. Im a spotify premium user. Today Ive accidentally created a new account, and lost the ability to log into my spotify premium service. My login now logs me into the new account only, so ive lost...

user-removed

Not applicable

440 Views

7 replies

0 likes

Account
Premium
  • 440 Views
  • 7 replies
  • 0 likes

Missing playlists

Hey everyone,I recently started to follow a friend on Spotify, there's only one problem. All her playlists are gone, expect one. Her account is not linked to Facebook, mine is. I don't get why her playlists doesn't appear on my different devices, I u...

Casual Listener

Hey everyone, I recently started to follow a friend on Spotify, there's only one problem. All her playlists are gone, expect one. Her account is not linked to Facebook, mine is. I don't get why he...

Peter__

Community Legend

453 Views

7 replies

0 likes

  • 453 Views
  • 7 replies
  • 0 likes

subcription charge

i signed up yesterday for the 30 day free trial and £9.99 has been debted from my account already? what can i do to cancel this?

Newbie

i signed up yesterday for the 30 day free trial and £9.99 has been debted from my account already? what can i do to cancel this?

Adam

Roadie

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Log me out

Can someone please log me out of all devices, someone else is using my account. My username is seannnzornnn thank you

Newbie

Can someone please log me out of all devices, someone else is using my account. My username is seannnzornnn thank you

Peter__

Community Legend

221 Views

2 replies

0 likes

  • 221 Views
  • 2 replies
  • 0 likes

Removed playlist still showing in profile

I made a playlist and then made it secret but it was still showing in my profile. I then deleted it but it was still showing. This has happened with two playlist i've made. How can i fix this?

Newbie

I made a playlist and then made it secret but it was still showing in my profile. I then deleted it but it was still showing. This has happened with two playlist i've made. How can i fix this?

Peter__

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

My prepaid cards PIN is not working?

Hi! Got an prepaid card in the value of 100 SEK, which would be able to pay premium for a month, but when I tried using the PIN it was not working. I have tried a several times but it just won't work. Is there anything I can do? Is there anything wro...

Newbie

Hi! Got an prepaid card in the value of 100 SEK, which would be able to pay premium for a month, but when I tried using the PIN it was not working. I have tried a several times but it jus...

alexortiz770

Newbie

550 Views

2 replies

0 likes

  • 550 Views
  • 2 replies
  • 0 likes

my pre-paid card doesn't work

I bought a giftcard for one mounth of Spotify premium, and when i scraped to see the pin-code, i could only see a few of the letters and numbers.. So i can't use it. The store i bought it from diden't want to change it eighter. I have paid for it so ...

Newbie

I bought a giftcard for one mounth of Spotify premium, and when i scraped to see the pin-code, i could only see a few of the letters and numbers.. So i can't use it. The store i bought it from diden'...

Adam

Roadie

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
  • 0 likes

need to logout everyone from my spotify!

Hello Spotify, I need to logout everyone from my account.Somebody kick me, when he plays music with my account!

Casual Listener

Hello Spotify,   I need to logout everyone from my account. Somebody kick me, when he plays music with my account!

Peter__

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Needing general help with everything

Ok, so I've been using free spotify for a while, and just got a new ipod for Christmas. I just signed up to premium under the impression that this meant I could download music onto my computer, to then put on to my ipod. Is this not correct? There se...

Regular

Ok, so I've been using free spotify for a while, and just got a new ipod for Christmas. I just signed up to premium under the impression that this meant I could download music onto my computer, to th...

th621

Newbie

630 Views

10 replies

0 likes

Premium
  • 630 Views
  • 10 replies
  • 0 likes

cancel

I wish to cancel my spotify account please

Newbie

I wish to cancel my spotify account please

Adam

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes