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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5081 Views
  • 1 replies
  • 9 likes
  • Security
  • 5081 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468999 Views
  • 977 replies
  • 111 likes
  • Account
  • 468999 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206784 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206784 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118089 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118089 Views
  • 72 replies
  • 12 likes

Spotify Connect on Sonos devices

Hi folks! When will Spotify Connect be implemented on Sonso-system? To use spotify with the sonos-app is too hard.

  • Casual Listener
  • Hi folks! When will Spotify Connect be implemented on Sonso-system? To use spotify with the sonos-app is too hard.
  • christian999
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • Premium
  • 271 Views
  • 2 replies
  • 0 likes

Deleted FB, and now I can't access Spotify.

Like title says, I have deleted my Facebook account and now I cannot login to my premium Spotify account. Maybe there is another way to access the account but I can't find it now. I have another free account, I could easily switch to that and only lo...

  • Newbie
  • Like title says, I have deleted my Facebook account and now I cannot login to my premium Spotify account. Maybe there is another way to access the account but I can't find it now.   I have a...
  • Peter__
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

premium gone

Disconnected Facebook tried all the work around a and my premium is gone. Have attempted to contact you guys 3 different times. Please help I'm paying for a service I cannot use.

  • Visitor
  • Disconnected Facebook tried all the work around a and my premium is gone. Have attempted to contact you guys 3 different times. Please help I'm paying for a service I cannot use.
  • Tim_Rit
  • Casual Listener
  • 424 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 424 Views
  • 11 replies
  • 0 likes

Removed facebook permission and lost premium

I removed by mistake facebooks permission for spotify. I was logged out. Logged back in, re-accepted spotify on facebook but did not recover my premium access. How can I get it back? Thanks.

  • Visitor
  • I removed by mistake facebooks permission for spotify. I was logged out. Logged back in, re-accepted spotify on facebook but did not recover my premium access.   How can I get it back? T...
  • Peter__
  • Community Legend
  • 329 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 329 Views
  • 5 replies
  • 0 likes

Solved!! Have not been charged with the Turkish lira (TRY)

Hi, Spotify writes that "With an on-going monthly subscription you'll be charged each month, and can cancel your subscription at any time. 9.99 TRY / month". But in my card, it's not 9.99 TRY it's 5,20 USD. It's difficult to pay in USD and 5,20 USD n...

  • Visitor
  • Hi,   Spotify writes that  "With an on-going monthly subscription you'll be charged each month, and can cancel your subscription at any time. 9.99 TRY / month". But in my card...
  • Emrah
  • Casual Listener
  • 4104 Views
  • 9 replies
  • 0 likes
  • 4104 Views
  • 9 replies
  • 0 likes

Can't reset password because of wrong email address

Hi, Let me explain you...I've forgotten my password so I´m trying to reset it.The problem arises when the system ask me for my email address. Why?Because of the email in the profile it's wrong, so I don't receive the message to reset the password. I'...

  • Newbie
  • Hi, Let me explain you... I've forgotten my password so I´m trying to reset it. The problem arises when the system ask me for my email address. Why? Because of the email in the profile it's wr...
  • Peter__
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Login
  • 219 Views
  • 1 replies
  • 0 likes

No more Facebook Please #help

is there a way i can switch my account from facebook login/connection to a Spotify login type of account with startig all over?

  • Newbie
  • is there a way i can switch my account from facebook login/connection to a Spotify login type of account with startig all over?
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Being Charged $10.99 for Premium?

I just got to looking at my credit card statement and as of last month I started getting charged $10.99 for Premium instead of $9.99. The account billing page says: You have an active Spotify Premium subscription. Your subscription will automatically...

  • Newbie
  • I just got to looking at my credit card statement and as of last month I started getting charged $10.99 for Premium instead of $9.99. The account billing page says:   You have an active&nbsp...
  • Peter__
  • Community Legend
  • 4458 Views
  • 4 replies
  • 0 likes
  • 4458 Views
  • 4 replies
  • 0 likes

I ''Lost'' my spotify user when i changed my Facebook password

Hi. I just changed my facebook password. Then i notieced that spotify logged me out on my mac and on my iphone. When i logged in again i came to the welcome screen as if i was a new member of spotify. all my playlists and everything is gone and I can...

Skjermbilde 2013-11-03 kl. 21.03.27.png
  • Visitor
  • Hi. I just changed my facebook password. Then i notieced that spotify logged me out on my mac and on my iphone. When i logged in again i came to the welcome screen as if i was a new member of spotify...
  • Peter__
  • Community Legend
  • 508 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 508 Views
  • 5 replies
  • 0 likes

different devices

can i listen different music on different devices? Until yesterday it was possible.. Now are alll connected . How can i disconect the different devices ? i have one account, premium

  • Newbie
  • can i listen different music on different devices? Until yesterday it was possible.. Now are alll connected . How can i disconect the different devices ? i have one account, premium
  • Peter__
  • Community Legend
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Someone else is using my mail on spotify.

i have 2 spotify account on free and one premium, i would like to delete the free account and use my new mail adress to the premium account but says its being used. is there a way to have this disscusion prvt?

  • Newbie
  • i have 2 spotify account on free and one premium, i would like to delete the free account and use my new mail adress to the premium account but says its being used.  is there a way to have th...
  • Peter__
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

lost paid for music

Hi everyone I bought a load of songs a while back. However I cannot find them anywhere... where they are downloaded or anything... it is really putting me off i am starting to wish i had just bought them on itunes. Can anyone help with how I re downl...

  • Newbie
  • Hi everyone I bought a load of songs a while back. However I cannot find them anywhere... where they are downloaded or anything... it is really putting me off i am starting to wish i had just bought ...
  • Peter__
  • Community Legend
  • 208 Views
  • 2 replies
  • 0 likes
  • Account
  • 208 Views
  • 2 replies
  • 0 likes

is subcription available in india

can you use spotify in india or for that matter subcribe to spotify premium sevice from india.

  • Regular
  • can you use spotify in india or for that matter subcribe to spotify premium sevice from india.
  • pnc
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Password Reset / Device Password issue [1/12]

 i need to reset my password  please help me do that

  • Newbie
  •  i need to reset my password  please help me do that
  • Peter__
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Ending free trial

Hi, I signed up for the free trial on my phone and received an email saying I need to cancel it if I don't want to be charged at the end of it. However, I can't figure out how to end it on my phone, and when I log in through the computer it tells me ...

  • Newbie
  • Hi,   I signed up for the free trial on my phone and received an email saying I need to cancel it if I don't want to be charged at the end of it.  However, I can't figure out how to end...
  • Peter__
  • Community Legend
  • 740 Views
  • 2 replies
  • 1 likes
  • 740 Views
  • 2 replies
  • 1 likes

Pay with PayPal without Creditcard 2

After reading a post that this is an issue that should be fixed, i still can't seem to get a subscription to Premium. I've been member since a couple years as a premium user, but had to cancel my creditcard for personal reasons. Now i thought hey, i ...

  • Newbie
  • After reading a post that this is an issue that should be fixed, i still can't seem to get a subscription to Premium. I've been member since a couple years as a premium user, but had to cancel my cre...
  • Rosch64
  • Newbie
  • 931 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 931 Views
  • 5 replies
  • 0 likes

Charged My Bank but Didn't Get Upgrade

Hi. My debit card expired so Premium didn't renew. I just went in and entered my new debit card info. Spotify told me the payment failed, but my bank is showing the money was taken out of my account. Can anyone help? I really need to use Spotify prem...

  • Newbie
  • Hi. My debit card expired so Premium didn't renew. I just went in and entered my new debit card info. Spotify told me the payment failed, but my bank is showing the money was taken out of my account....
  • Peter__
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Need to reset my account and password on all devices

My account is being used my someone on a computer I am not using. Is there a way to log out of all devices so I can reset my password and use my account on my computer again?

  • Newbie
  • My account is being used my someone on a computer I am not using. Is there a way to log out of all devices so I can reset my password and use my account on my computer again?
  • Greg
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

My account is being reset or something

Hi! I have been a Spotify Premium user for a long time now. Never had problems.. Today Spotify asked to log in again, which I do with my Facebook account, and so I did. After doing this, all my playlists disapeared as well as my Premium account. Furt...

  • Visitor
  • Hi!   I have been a Spotify Premium user for a long time now. Never had problems..   Today Spotify asked to log in again, which I do with my Facebook account, and so I did. After ...
  • user-removed
  • Not applicable
  • 325 Views
  • 6 replies
  • 0 likes
  • 325 Views
  • 6 replies
  • 0 likes

Issue with Gift Cards and Unlimited

Hi folks,So, I've bought $10 gift card but all I've wanted to use it for was the $5.00/month Unlimited service since I don't use my phone very often for music. Last month, I used the card to purchase a month of unlimited. Now I'm trying to use the sa...

  • Regular
  • Hi folks, So, I've bought $10 gift card but all I've wanted to use it for was the $5.00/month Unlimited service since I don't use my phone very often for music.  Last month, I used the card t...
  • Sam27
  • Regular
  • 228 Views
  • 3 replies
  • 0 likes
  • Unlimited
  • 228 Views
  • 3 replies
  • 0 likes