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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 138124 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 138124 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10116 Views
  • 3 replies
  • 9 likes
  • Security
  • 10116 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499925 Views
  • 982 replies
  • 112 likes
  • Account
  • 499925 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123153 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123153 Views
  • 72 replies
  • 12 likes

HELP - I can't change my country

I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy Spotify has stopped to work to me because they think that I'm abroad and so I can have just 14 days (finished). How...

  • Newbie
  • I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy 😞 Spotify has stopped to work to me because they think that I'm...
  • Joe
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Gift card redeeming issue

VIEW IMAGE PLEASE FOR ISSUE VIEW IMAGE PLEASE FOR ISSUE When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?

  • Casual Listener
  • VIEW IMAGE PLEASE FOR ISSUE  VIEW IMAGE PLEASE FOR ISSUE    When I try to redeem it with premium, it gives me that error. Its been like this for 2 days now, what should I do?
  • phi00
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 242 Views
  • 2 replies
  • 0 likes

3 accounts

Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can't log back in to the first one, I tried to contact ...

  • Newbie
  • Hi I have three different accounts now. The first time this happened spotify stopped my music and I got a 410 Error message, so I logged out and when I logged back in it gave me a new account. I can'...
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 235 Views
  • 1 replies
  • 0 likes

Forgot login informaton

Hi I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out? I am still paying for it. Spotify Case # 01319590 Thanks and...

  • Newbie
  • Hi   I have forgot my login information. I have sent a message through contact page, but havent recieved a reply. I have also replied that message, but nothing. Can you please check this out...
  • Ramon
  • Spotify Legend
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Spotify

I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay as premium.

  • Newbie
  • I got spotify premium. And sometimes it will work on my iphone and sometimes it won't. I've uninstalled it, logged out, removed it from the offline devices and put it back on. But it still won't stay...
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Can't use my other account and im being charged

I cant open my spotify account associated with my email. I click on the reset password and it asks for the email associated with the account. I put in the email address and have not received an email to reset my password. Ive tried multiple times and...

  • Newbie
  • I cant open my spotify account associated with my email. I click on the reset password and it asks for the email associated with the account. I put in the email address and have not received an email...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Paid for premium but still nothing

Signed into my acount online on Saturday night (using the same username and password I always do when paying for premium) and paid with the same card detials I always use. It asked if I wanted a free 30-day trial, which is strange as I have had premi...

  • Visitor
  • Signed into my acount online on Saturday night (using the same username and password I always do when paying for premium) and paid with the same card detials I always use. It asked if I wanted a free...
  • jonnyhayes
  • Newbie
  • 318 Views
  • 5 replies
  • 0 likes
  • 318 Views
  • 5 replies
  • 0 likes

Spotify for Ireland

I have signed up for a Spotify plan with Vodafone. Their customer service have registered me in Spotify with a Premium account. They asked me to log out and log in to Spotify and I should see my premium subscription enabled. I did that but I'm still ...

  • Regular
  • I have signed up for a Spotify plan with Vodafone. Their customer service have registered me in Spotify with a Premium account. They asked me to log out and log in to Spotify and I should see my prem...
  • Nessie
  • Regular
  • 603 Views
  • 7 replies
  • 0 likes
  • Premium
  • 603 Views
  • 7 replies
  • 0 likes

Solved!! Is it possible to buy premium from the mobile app with iTunes Credit?

I just got a $25 iTunes card as a gift, is it possible to upgrade from the mobile app and buy it with iTunes credit?

  • Newbie
  • I just got a $25 iTunes card as a gift, is it possible to upgrade from the mobile app and buy it with iTunes credit?
  • Peter__
  • Community Legend
  • 1189 Views
  • 1 replies
  • 0 likes
  • 1189 Views
  • 1 replies
  • 0 likes

Spotify is logging me to the wrong account

So I made a spotify account awhile ago before you had to have facebook connected, then later I connected my facebook account, that all went fine, but now I changed some setting on facebook and all of the sudden when I log in with my facebook credenti...

  • Newbie
  • So I made a spotify account awhile ago before you had to have facebook connected, then later I connected my facebook account, that all went fine, but now I changed some setting on facebook and all of...
  • Peter__
  • Community Legend
  • 4437 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 4437 Views
  • 3 replies
  • 0 likes

Deleted Playlist!

I deleted the wrong Playlist yesterday. Was it hoping it could be recovered! Please help! "00's R&B" or"00s R&B"

  • Newbie
  • I deleted the wrong Playlist yesterday. Was it hoping it could be recovered! Please help! "00's R&B" or"00s R&B"
  • Peter__
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

it says I'm a free user and i won't let me play any music. I have premium

Hey. I recently bought a 1 year subscribtion to spotify premium, worked like a charm. a few days after the purchase i left the USA (where i live) and travelled to Denmark where i still am, and will be staying for the next couple of months. it now say...

  • Casual Listener
  • Hey.   I recently bought a 1 year subscribtion to spotify premium, worked like a charm.  a few days after the purchase i left the USA (where i live) and travelled to Denmark wher...
  • Peter__
  • Community Legend
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 276 Views
  • 2 replies
  • 0 likes

So, how many weeks until I get my device password reset email?

I was using Spotify on my Onkyo receiver, and all I got was a message telling me to log out. When I tried to log in, my password didn't work. I went to the web form to reset the password and was told that an email had been sent. That was more than a ...

  • Newbie
  • I was using Spotify on my Onkyo receiver, and all I got was a message telling me to log out.  When I tried to log in, my password didn't work.  I went to the web form to reset the password ...
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Spotify Premium & Telia

I have problems activating my premium on telia, it says their service is currently down? I have some friends who did this today, but they won't tell me how.. I can't contact support because its too late.

  • Newbie
  • I have problems activating my premium on telia, it says their service is currently down?   I have some friends who did this today, but they won't tell me how..   I can't contact sup...
  • Peter__
  • Community Legend
  • 884 Views
  • 2 replies
  • 0 likes
  • 884 Views
  • 2 replies
  • 0 likes

Solved!! How do I stop people subscribing?

I thought spotify was private, I have 2 subscribers to on of my playlists and want them gone. I found out how to subcribe to them (to which I'm not interested in they're music) but not how to block or delete them.

  • Regular
  • I thought spotify was private, I have 2 subscribers to on of my playlists and want them gone. I found out how to subcribe to them (to which I'm not interested in they're music) but not how to block o...
  • user-removed
  • Not applicable
  • 17174 Views
  • 28 replies
  • 2 likes
  • 17174 Views
  • 28 replies
  • 2 likes

Being charged twice: $5 and $10 each month

I am getting charge $4.99 and $9.99 each month. I only have one account. There is no phone support for this issue.

  • Casual Listener
  • I am getting charge $4.99 and $9.99 each month.  I only have one account.   There is no phone support for this issue.
  • blake
  • Community Legend
  • 647 Views
  • 2 replies
  • 0 likes
  • Account
  • 647 Views
  • 2 replies
  • 0 likes

Premium Account not Recognized

Hi, I'm registered with the email sheerganor@gmail.com. I have a premium account that I purchased in Germany and now I live in the US. Today, for some reason, I couldn't log into Spotify on mobile devices (kept getting login error 408). When I went o...

  • Newbie
  • Hi,   I'm registered with the email sheerganor@gmail.com. I have a premium account that I purchased in Germany and now I live in the US.   Today, for some reason, I couldn't log int...
  • Peter__
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! I lost my account

Hey . I suddenly couldn't use Spotify on my mobile device without changing my country settings because I live in two countries and I couldn't wait so I created this dedovimraz account on my device. Until then I was directly linked with my facebook ac...

  • Casual Listener
  •  Hey . I suddenly couldn't use Spotify on my mobile device without changing my country settings because I live in two countries and I couldn't wait so I created this dedovimraz account on my dev...
  • Rafael
  • Spotify Legend
  • 623 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 623 Views
  • 3 replies
  • 0 likes