Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88836 Views

9 replies

2 likes

Account
Login
  • 88836 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758706 Views

18 replies

29 likes

  • 758706 Views
  • 18 replies
  • 29 likes

Premium

I just payed twenty dollars for spotify premium and my account says I have unlimited this is starting to piss me off because I have already spoken to a customer service representative and they didn't help the slightest bit I want help or a refund.

Regular

I just payed twenty dollars for spotify premium and my account says I have unlimited this is starting to piss me off because I have already spoken to a customer service representative and they didn't...

Joe

Community Legend

569 Views

7 replies

0 likes

Premium
  • 569 Views
  • 7 replies
  • 0 likes

Solved!! Unable to purchase Premium

My subscription expired and Im trying to resubscribe but getting this message... "It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time."...

Newbie

My subscription expired and Im trying to resubscribe but getting this message...   "It appears that you've already been a premium user and this trial is only valid for new users. If you'd li...

Lawson_J

Casual Listener

834 Views

4 replies

0 likes

  • 834 Views
  • 4 replies
  • 0 likes

logging in

my ex girlfriend set up the account and it is tied into her facebook, but it is connected to my debit card and email. i need to gain access to log and change the password and log in info or i will need to dispute the charge on my card with the mercha...

Casual Listener

my ex girlfriend set up the account and it is tied into her facebook, but it is connected to my debit card and email.  i need to gain access to log and change the password and log in info or i w...

Peter__

Community Legend

948 Views

9 replies

0 likes

  • 948 Views
  • 9 replies
  • 0 likes

When I reactivated Facebook and got a new spotify account -- lost all my playlists.

I deactivated my Facebook, but reactivated it so I could have my spotify account back, but when I went to get it back it wound up giving me a new account, even though I had previously been a premium subscriber. I have my spotify user ID from the acco...

Visitor

I deactivated my Facebook, but reactivated it so I could have my spotify account back, but when I went to get it back it wound up giving me a new account, even though I had previously been a premium ...

Adam

Roadie

329 Views

3 replies

0 likes

  • 329 Views
  • 3 replies
  • 0 likes

Solved!! Activated 11 months worth of gift cards, but I only have credit for 9 months.

I received 11 months worth of Spotify for Christmas via gift cards (actually, I received 12 months, but I can't find the 12th month right now...). I redeemed them on Spotify's site, and each time it would confirm "3 months of Premium", "1 month of Pr...

Casual Listener

I received 11 months worth of Spotify for Christmas via gift cards (actually, I received 12 months, but I can't find the 12th month right now...). I redeemed them on Spotify's site, and each time it ...

MikeyB

Community Legend

641 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 641 Views
  • 4 replies
  • 0 likes

Solved!! Spotify doesn't work

My spotify stopped working a couple a days ago. I couldn't search for music. Today my playlists stopped working to, so I can't listen to anything now! I have a premium account and I payed for this month!
When I try to see my playlists it's loading an...

Casual Listener

My spotify stopped working a couple a days ago. I couldn't search for music. Today my playlists stopped working to, so I can't listen to anything now! I have a premium account and I payed for this mo...

Alex701

Newbie

39992 Views

10 replies

0 likes

Account
Other
Premium
  • 39992 Views
  • 10 replies
  • 0 likes

Help finding Username

I am currently paying for a premium account on here. The problem is I don't know my username or email to log in. Is there anyway (using my credit card information) to find which username has premium or at the very least the email the credit card is a...

Newbie

I am currently paying for a premium account on here. The problem is I don't know my username or email to log in. Is there anyway (using my credit card information) to find which username has premium ...

Peter__

Community Legend

321 Views

2 replies

0 likes

  • 321 Views
  • 2 replies
  • 0 likes

Upgraded. Accidentally have unlimited.

I recently upgraded to what I thought was spotify premium. My account status says I'm on unlimited and I'd really like to have mobile streaming. Is there any way to remedy this by converting my subscription?

Newbie

I recently upgraded to what I thought was spotify premium. My account status says I'm on unlimited and I'd really like to have mobile streaming. Is there any way to remedy this by converting my subsc...

Peter__

Community Legend

314 Views

3 replies

0 likes

  • 314 Views
  • 3 replies
  • 0 likes

Trying to login to manage my subscriptions

When I bring up spotify.com and login with my facebook account it brings up a page with a get spotify button. While I can see my facebook profile pic AND I can get the player to work with no issues, it appears as if there is a disconnect between the ...

Casual Listener

When I bring up spotify.com and login with my facebook account it brings up a page with a get spotify button.  While I can see my facebook profile pic AND I can get the player to work with no is...

Josh

Community Legend

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Premium not updating in account

Hey guys, I am new to the community and yesterday received a gift card for Spotify so that I could start using premium. I wen't through all the correct steps of redeeming the code online and then selecting 3 months of premium instead of 6 months of u...

Regular

Hey guys, I am new to the community and yesterday received a gift card for Spotify so that I could start using premium. I wen't through all the correct steps of redeeming the code online and then sel...

PouringReign

Regular

4650 Views

26 replies

0 likes

Account
  • 4650 Views
  • 26 replies
  • 0 likes

Off line playlist

I cant reach any playlist on my iphone even when I have internet connection.

Newbie

I cant reach any playlist on my iphone even when I have internet connection.

Peter__

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Access to a free account instead of my premium account

Hi, I have a premium account for few months now. Everything went well till few weeks ago. Since few weeks, when I connect to my account (via my FB account), I access to a free account, not my premium account, like if my account has been erased (no pl...

Visitor

Hi, I have a premium account for few months now. Everything went well till few weeks ago. Since few weeks, when I connect to my account (via my FB account), I access to a free account, not my pre...

user-removed

Not applicable

522 Views

7 replies

0 likes

Premium
  • 522 Views
  • 7 replies
  • 0 likes

Wrong Facebook Account Linked to My Spotify Account

My spotify account created through facebook has been linked to my dad's spotify account, so my old playlist has been removed. When we access we both enter in my account and I can't return to the prevoius situation

Newbie

My spotify account created through facebook has been linked to my dad's spotify account, so my old playlist has been removed. When we access we both enter in my account and I can't return to the prev...

Peter__

Community Legend

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
  • 0 likes

Solved!! I've lost all my music and Premium Accont

Hi,My playlists are missing from my phone and from my computer. I e-mailed about this before, and was told to check the community and help sections. I did this and am still not able to rectify the issue. Can someone please help? Also, I am signed up ...

Visitor

Hi, My playlists are missing from my phone and from my computer.  I e-mailed about this before, and was told to check the community and help sections.  I did this and am still not able to ...

Peter__

Community Legend

569 Views

6 replies

0 likes

  • 569 Views
  • 6 replies
  • 0 likes

Got unlimited instead of premium

I got a Spotify gift card for christmas. When I tried to reedem the code over and over again, due to the "we are currently not able to redeem this code" -message , and suddenly I got 6 new months of unlimited instead of 3 months premium. Is there any...

Newbie

I got a Spotify gift card for christmas. When I tried to reedem the code over and over again, due to the "we are currently not able to redeem this code" -message , and suddenly I got 6 new months of ...

spoty_1970

Spotify Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

New card and 2 debit per month

Hi, 2 month ago I've changed my debit card. And in November and december I was debited twice on the new and the old account. On my profile I can only see the new card. Is there a way to contact someone to fix that? Thanks!

Casual Listener

Hi,   2 month ago I've changed my debit card. And in November and december I was debited twice on the new and the old account. On my profile I can only see the new card.   Is ther...

tristanst

Casual Listener

250 Views

2 replies

0 likes

  • 250 Views
  • 2 replies
  • 0 likes

EGift card issues

So, I recently purchased an Egift card for someone and picked a specific delivery date. The email address i entered for them was correct, but they said they never received it. I forwarded them the email receipt i got when i purchased the gift card th...

Casual Listener

So, I recently purchased an Egift card for someone and picked a specific delivery date. The email address i entered for them was correct, but they said they never received it. I forwarded them the em...

iphillips

Casual Listener

373 Views

2 replies

0 likes

Subscription
  • 373 Views
  • 2 replies
  • 0 likes

Can't use my gift card for the holiday promo???

Hello. I received a Spotify gift card for Christmas and wanted to use it toward the holiday promotional (3 months for the price of 1). When I go to spotify.com/redeem it accepts the gift card (but doesn't give me the promo), and if I go through the p...

Visitor

Hello. I received a Spotify gift card for Christmas and wanted to use it toward the holiday promotional (3 months for the price of 1). When I go to spotify.com/redeem it accepts the gift card (but do...

Peter__

Community Legend

784 Views

1 replies

1 likes

  • 784 Views
  • 1 replies
  • 1 likes

Solved!! Where are the artists I Follow?

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" mean then?

Music Fan

I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" me...

ricazarai77

Newbie

775 Views

3 replies

0 likes

Premium
Subscription
  • 775 Views
  • 3 replies
  • 0 likes

Solved!! Missing "Unlimited"

Hi there, don't want ads (visual / audio), but don't need Premium no more. Please give us back "Unlimited" = Unlimited streaming with no adverts !! Cheers, Thomas

Casual Listener

Hi there,   don't want ads (visual / audio), but don't need Premium no more. Please give us back "Unlimited" = Unlimited streaming with no adverts  !!     Cheers,...

niiskutin

Casual Listener

3072 Views

8 replies

0 likes

Subscription
Unlimited
  • 3072 Views
  • 8 replies
  • 0 likes