Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412662 Views
  • 965 replies
  • 108 likes
  • Account
  • 412662 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179842 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179842 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101091 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101091 Views
  • 68 replies
  • 10 likes

Share playlist as the artist connected to my account

Hey! I've got my artist page connected to my spotify account (verified artist) and I'm trying to share a playlist to the people following the artist connected to me. How can I do that?

  • Music Fan
  • Hey!   I've got my artist page connected to my spotify account (verified artist) and I'm trying to share a playlist to the people following the artist connected to me. How can I do that?
  • Peter__
  • Community Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 432 Views
  • 3 replies
  • 0 likes

Solved!! Signing in

I can no longer sign in to Spotify and the help page is no help. I am a Premium member and don't want to cancel and start over (if that will even work). I enter what I thought was my username and password, but get an error. Help!

  • Regular
  • I can no longer sign in to Spotify and the help page is no help. I am a Premium member and don't want to cancel and start over (if that will even work). I enter what I thought was my username and pas...
  • Peter__
  • Community Legend
  • 368 Views
  • 5 replies
  • 0 likes
  • Login
  • 368 Views
  • 5 replies
  • 0 likes

spotify won't work at all on my mac after upgrading

i recently upgraded to primium and now spotify won't work. when i click on it it loads up without asking to log in, loads a small player and full screen player at the same time and when they combine into one it just goes off. i've tried un/reinstalli...

  • Regular
  • i recently upgraded to primium and now spotify won't work.   when i click on it it loads up without asking to log in, loads a small player and full screen player at the same time and when th...
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

i can't reset my password

I can't reset my password because i was login with facebook but now a dn't have fb i delete it and i can't reset my password in spotify. You say me i must login with fb account please reset it in this page :(. My mail is please, can 'u help me? I wa...

  • Visitor
  • I can't reset my password because i was login with facebook but now a dn't have fb i delete it and i can't reset my password in spotify. You say me i must login with fb account please reset it in thi...
  • Jamie
  • Spotify Legend
  • 611 Views
  • 13 replies
  • 0 likes
  • Account
    Login
    Other
  • 611 Views
  • 13 replies
  • 0 likes

I want to delete my account

Hi, I would like to delete my account. What do I have to do? Thanks!

  • Visitor
  • Hi, I would like to delete my account. What do I have to do? Thanks!
  • Josh
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Missing Playlists - tried solution mentioned on this forum

Hi Spotify community! I was trying to set up spotify on a new laptop but a different person was logged in on that laptop (or they already had spotify installed) - Long story short, all my playlists dissapeared. I tried sending an email but was direct...

  • Casual Listener
  • Hi Spotify community!   I was trying to set up spotify on a new laptop but a different person was logged in on that laptop (or they already had spotify installed) - Long story short, all my ...
  • Peter__
  • Community Legend
  • 483 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 483 Views
  • 6 replies
  • 0 likes

How to pay for UK premium?

I have a Swedish premium account and want to pay for my son to have a UK premium account. He lives in UK. I live in Sweden.I can pay from my UK bank. How do I proceed? Thanks.

  • Newbie
  • I have a Swedish premium account and want to pay for my son to have a UK premium account. He lives in UK. I live in Sweden. I can pay from my UK bank. How do I proceed? Thanks.
  • Joe
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

10 hour limit not renewed almost 3 months

Hey, When i try to listen something i always see "you've exceeded your 10 hour time limit" message over 2 months. i tried everything, nothing is working. Web player gave same issue. So i can't listen. Help?

  • Casual Listener
  • Hey,   When i try to listen something i always see  "you've exceeded your 10 hour time limit" message over 2 months. i tried everything, nothing is working.&nbs...
  • Joe
  • Community Legend
  • 359 Views
  • 7 replies
  • 0 likes
  • Account
    Unlimited
  • 359 Views
  • 7 replies
  • 0 likes

'Set device password' email never arrived

Tried this months ago, never arrived. Just tried again and still no dice. Email is 100% definitely valid and it has not been junked.Pretty frustrating, especially as I've found it very difficult to figure out how to just contact Spotify?

  • Casual Listener
  • Tried this months ago, never arrived. Just tried again and still no dice. Email is 100% definitely valid and it has not been junked. Pretty frustrating, especially as I've found it very difficult ...
  • Peter__
  • Community Legend
  • 371 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 371 Views
  • 1 replies
  • 1 likes

Where is my Premium account?

Hi, I have already for a year a Premium account and pay monthly with credited. Since a week I can't play Spotify Premium on my phone, only Spotify Free. But I pay for Premium. Also when I logged out and in then I get the same message. I have already ...

  • Visitor
  • Hi,   I have already for a year a Premium account and pay monthly with credited. Since a week I can't play Spotify Premium on my phone, only Spotify Free. But I pay for Premium. Al...
  • Peter__
  • Community Legend
  • 721 Views
  • 1 replies
  • 0 likes
  • Premium
  • 721 Views
  • 1 replies
  • 0 likes

How do I skip the free month

I want to start creating playlists and I want to be able to skip songs at my leisure. Can I skip the free trial and start my premium service?

  • Newbie
  • I want to start creating playlists and I want to be able to skip songs at my leisure. Can I skip the free trial and start my premium service? 
  • Peter__
  • Community Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Solved!! Starring completely broken

I am a premium user and for a long time now my starred list seems to be damaged in some way. I have 69 tracks in my starred list which seem to be fine, but every song I star dissapears as soon as I close Spotify. I can star a song, clearly see it go ...

  • Regular
  • I am a premium user and for a long time now my starred list seems to be damaged in some way.   I have 69 tracks in my starred list which seem to be fine, but every song I star dissapears as ...
  • evanezzer
  • Casual Listener
  • 724 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 724 Views
  • 13 replies
  • 0 likes

Solved!! Trying to use spotify but nothing works

Well I am New in the Spotify thingy. So I connected it with facebook and downloaded the .exe file installed etc.. then I follow the instruction on the Solutions page on how to login with facebook and it states that I have to go to the app on the face...

  • Casual Listener
  • Well I am New in the Spotify thingy.   So I connected it with facebook and downloaded the .exe file  installed etc..  then I follow the instruction on the Solutions page on how to lo...
  • Darlg0d
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Emailed on spotify

Basically I got email on spotify, and I'm not cool with it, I'm talking about on spotify not on my yahoo email, how do you prevent someone from emailing you on spotify and or how do you delete the email

  • Newbie
  • Basically I got email on spotify, and I'm not cool with it, I'm talking about on spotify not on my yahoo email, how do you prevent someone from emailing you on spotify and or how do you delete the e...
  • Peter__
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Just upgraded? Not getting Premium?

I just upgraded to premium and it keeps telling me I do not have premium. I have uninstalled the app on my iPhone and still it's telling me the same thing.

  • Newbie
  • I just upgraded to premium and it keeps telling me I do not have premium. I have uninstalled the app on my iPhone and still it's telling me the same thing.
  • Peter__
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium
  • 305 Views
  • 1 replies
  • 0 likes

Någon använder mitt konto

Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden. Tack på förhand Mvh Johanna

  • Casual Listener
  • Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden.   Tack på förhand 🙂    Mvh Johanna
  • Peter__
  • Community Legend
  • 1862 Views
  • 1 replies
  • 0 likes
  • Account
  • 1862 Views
  • 1 replies
  • 0 likes

Solved!! Unknown playlists showing up under "recover playlists" option

Hi, today I noticed two unknown playlists under "recover playlists" in my account, which were supposedly deleted within the last week. As far as I know, I never created nor deleted these lists, and I'm also sure nobody else had access to my account d...

  • Casual Listener
  • Hi,    today I noticed two unknown playlists under "recover playlists" in my account, which were supposedly deleted  within the last week. As far as I know, I never created nor del...
  • Peter__
  • Community Legend
  • 930 Views
  • 6 replies
  • 0 likes
  • Account
  • 930 Views
  • 6 replies
  • 0 likes

already used your trial

When I register for the 30 day trial, it says I have already used 30 day trial. But I was seeing all the commercials between songs and also on the screen.

  • Newbie
  • When I register for the 30 day trial, it says I have already used 30 day trial. But I was seeing all the commercials between songs and also on the screen.
  • Peter__
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Got unlimited instead of premium by accident

I got a $10 gift card, and I meant to buy premium since im an phone iOS user, and I bought 2 months of unlimited by accident. It's as good as useless to me, and I was wondering if there was a way I can get my plan changed to one month of premium? I h...

  • Newbie
  • I got a $10 gift card, and I meant to buy premium since im an phone iOS user, and I bought 2 months of unlimited by accident. It's as good as useless to me, and I was wondering if there was a way I c...
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Premium account hijacked but got it back. Now my account is a free account.

As stated in the subject description. Had premium. Got hijacked. Problem was fixed but now my account is a free account. I would like to get my premium account restarted/rebooted/resuscitates Thanks for the help in advance

  • Casual Listener
  • As stated in the subject description. Had premium. Got hijacked. Problem was fixed but now my account is a free account.   I would like to get my premium account restarted/rebooted/resuscita...
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes