Paying for Premium, but put back to basic

[Dannyc]

Hi,

i'm paying for Premium for over more than a year now.

Also paid my bill for this month but all of a sudden my account is been put back to the basic one.

Can someone advice me what to do or to whom i need to turn to?

Thank you so much for your help!

Greetings,

Danny

[Dannyc]

btw i'm just using it on my computer!

[Jack_H]

Hi @Dannyc Welcome to the community!

Can you see your subscription status and receipts here: www.spotify.com/account/subscription/ ?

Do you log in with a username or Facebook details?