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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14919 Views

7 replies

11 likes

Security
  • 14919 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554953 Views

991 replies

116 likes

Account
  • 554953 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131282 Views

74 replies

12 likes

Account
Login
Premium
  • 131282 Views
  • 74 replies
  • 12 likes

Solved!! My friend accidentally connected his facebook to my spotify. What now?

My friend accidentally connected his facebook to my spottily. (Never touched facebook myself) I don't want to see his facebook friends all that **uh-oh**ty spam that comes with it, neither does he. So what can I do to unlink them? All i want is my ac...

Casual Listener

My friend accidentally connected his facebook to my spottily. (Never touched facebook myself) I don't want to see his facebook friends all that **uh-oh**ty spam that comes with it, neither does he....

buddylove

Newbie

623 Views

4 replies

0 likes

  • 623 Views
  • 4 replies
  • 0 likes

Solved!! Another account hacked... what's the deal?

Seems like this is happeneing a lot. I have been fighting with this relentless hacker for over an hour to just try and listen to my music. So far no playlist have been deleted but they are adding their own. Spotify Case # 01285857

Casual Listener

Seems like this is happeneing a lot. I have been fighting with this relentless hacker for over an hour to just try and listen to my music. So far no playlist have been deleted but they are adding the...

GavinHenderson5

Music Fan

405 Views

4 replies

0 likes

Account
  • 405 Views
  • 4 replies
  • 0 likes

Solved!! I dont want this thing here :(

Im going to cry, i dont want a Volvo, why is it here? I have premium. I tried logging out, in and restarting.

Casual Listener

Im going to cry, i dont want a Volvo, why is it here? I have premium.   I tried logging out, in and restarting.

WellCzech

Casual Listener

453 Views

4 replies

0 likes

  • 453 Views
  • 4 replies
  • 0 likes

Shuffle free

I have been a paying subscriber to spotify for over a year and yesterday after an update spotify shuffle takes over my entire synced library. All I want is to listen to my starred library and not their shuffle play. Any suggestions? Thanks.

Newbie

I have been a paying subscriber to spotify for over a year and yesterday after an update spotify shuffle takes over my entire synced library. All I want is to listen to my starred library and not the...

Peter__

Community Legend

227 Views

1 replies

0 likes

Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Spotify thinks im in the wrong country!

i have a problem where when i linked my facebook i think,spotify changed my country to USA,but i live in Bulgaria.So the country in my facebook is Bulgaria but the one in my spotfiy has changed to USA(idk why),which triggered the 14 days abroad free ...

Casual Listener

i have a problem where when i linked my facebook i think,spotify changed my country to USA,but i live in Bulgaria.So the country in my facebook is Bulgaria but the one in my spotfiy has changed to US...

pentarealm

Casual Listener

546 Views

2 replies

0 likes

  • 546 Views
  • 2 replies
  • 0 likes

Changed Accounts

So I recently deleted my old facebook to create a new one with people that I only knew on it. My spotify was linked to my old account and I had no way of unlinking it, so I unsubscribed from it so that I could create a new solo account that was in no...

Newbie

So I recently deleted my old facebook to create a new one with people that I only knew on it.   My spotify was linked to my old account and I had no way of unlinking it, so I unsubscribed fr...

Peter__

Community Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Free 60 days trial Paypal?

Hi! How do I get this running? No errors in the verification..... Br Tobias, Sweden

Casual Listener

Hi!   How do I get this running? No errors in the verification.....   Br   Tobias, Sweden

Peter__

Community Legend

1840 Views

10 replies

0 likes

  • 1840 Views
  • 10 replies
  • 0 likes

Can't disconnect from facebook?

I was briefly connected to facebook a long time ago. I still got my facebook name and picture in the upper right corner. I also get spammed by stuff from my facebook friends in the activity feed. I tried reinstalling twice.Anyone know how I can just ...

Regular

I was briefly connected to facebook a long time ago. I still got my facebook name and picture in the upper right corner. I also get spammed by stuff from my facebook friends in the activity feed.&nbs...

Peter__

Community Legend

1070 Views

11 replies

0 likes

  • 1070 Views
  • 11 replies
  • 0 likes

Paying for premium but don´t have it

Hello, I´m paying for my premium account for two years now but a few days ago my account changed to the free version. I looked up whether I`m in my account - I am - and I´m still paying for premium - I do. So what is the problem?

Newbie

Hello,   I´m paying for my premium account for two years now but a few days ago my account changed to the free version. I looked up whether I`m in my account - I am - and I´m still paying ...

Peter__

Community Legend

343 Views

2 replies

0 likes

Account
Premium
Subscription
  • 343 Views
  • 2 replies
  • 0 likes

FB account linked with Spotify blocked, can't access it now

Hi My FB account is blocked now because of 3 wrong password tries, and I created it as a test account to test apps I develop, so I don't remember the birthdate I gave while creating it, and the birthdate is needed to unblock it. So basically I can't ...

Casual Listener

Hi   My FB account is blocked now because of 3 wrong password tries, and I created it as a test account to test apps I develop, so I don't remember the birthdate I gave while creating it, an...

arprel

Casual Listener

1122 Views

3 replies

0 likes

  • 1122 Views
  • 3 replies
  • 0 likes

Spotify unlinked from Facebook, but old account exists.

My Spotify account was unlinked from my Facebook account, so the next time I logged in with my FB account, Spotify thought that I was a new user. However, I was looking for my old playlists and I found that my old account still exists on Spotify as a...

Casual Listener

My Spotify account was unlinked from my Facebook account, so the next time I logged in with my FB account, Spotify thought that I was a new user. However, I was looking for my old playlists and I fou...

Taylor

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Solved!! change 6m unlimited to 3m premium

My kid chose accidentally 6m unlimited instead of 3m premium. How to make this change and activate 3m

Newbie

My kid chose accidentally 6m unlimited instead of 3m premium. How to make this change and activate 3m

Peter__

Community Legend

359 Views

1 replies

0 likes

Premium
Unlimited
  • 359 Views
  • 1 replies
  • 0 likes

Spotify Abroad

Hello, Hello my name is Tommy and I'm in South Africa for one month now I always use Spotify premium but my card ran out and I called my mom and Holland to buy me a new one when I redeemed the new card I couldn't login anymore because it said I was a...

Casual Listener

Hello, Hello my name is Tommy and I'm in South Africa for one month now I always use Spotify premium but my card ran out and I called my mom and Holland to buy me a new one when I redeemed the ne...

Peter__

Community Legend

463 Views

5 replies

0 likes

Login
Premium
Unlimited
  • 463 Views
  • 5 replies
  • 0 likes

Adverts on iPad but not on my computer

Hi there I have premium on my computer which works fine but when I try to listen on the iPad it has adverts?

Newbie

Hi there I have premium on my computer which works fine but when I try to listen on the iPad it has adverts? 

Jamie

Spotify Legend

356 Views

2 replies

0 likes

  • 356 Views
  • 2 replies
  • 0 likes

My Spotify Premium isnt working anymore. PLS HELP

Im Premium member like 1 year.. but since 28.Februar it isnt working anymore.. all offline music from my iPhone is gone and my PC tells me to upgrade Spotify.. Relogin doesnt helped.. deinstalation -> instalation again doesnt work..i got no double ac...

Newbie

Im Premium member like 1 year.. but since 28.Februar it isnt working anymore.. all offline music from my iPhone is gone and my PC tells me to upgrade Spotify..  Relogin doesnt helped.. deinst...

Jamie

Spotify Legend

562 Views

8 replies

0 likes

Account
Premium
  • 562 Views
  • 8 replies
  • 0 likes

Solved!! US friend cant redeem ecard code in Portugal

I bought a friend, who is from the US, an ecard but they're living in Portugal right now. They aren't able to redeem it and they can't change their country settings. Is there a way around this? And if not is it true that ecards can last for a year be...

Newbie

I bought a friend, who is from the US, an ecard but they're living in Portugal right now. They aren't able to redeem it and they can't change their country settings. Is there a way around this? And i...

Peter__

Community Legend

462 Views

1 replies

0 likes

Subscription
  • 462 Views
  • 1 replies
  • 0 likes

Incorrect Facebook Account

A friend accidentally associated his Facebook account with my Spotify account. I have selected the "Disconnect from Facebook" -option, but whilst it "disconnects" the active Facebook stuff, all the personal details in my profile are inaccurate. How d...

Newbie

A friend accidentally associated his Facebook account with my Spotify account.  I have selected the "Disconnect from Facebook" -option, but whilst it "disconnects" the active Facebook stuff, all...

Peter__

Community Legend

231 Views

1 replies

0 likes

Other
  • 231 Views
  • 1 replies
  • 0 likes

please help

does anybody know the refund and payment policy

Casual Listener

does anybody know the refund and payment policy

blake

Community Legend

186 Views

1 replies

0 likes

Account
  • 186 Views
  • 1 replies
  • 0 likes

Most time allowed to be subscribed to Spotify Premium

Hey, I'd like to know what is the most time I can add to my premium account via gift cards. Thanks, Eric

Casual Listener

Hey, I'd like to know what is the most time I can add to my premium account via gift cards.   Thanks, Eric

Peter__

Community Legend

209 Views

1 replies

0 likes

Account
Premium
Subscription
  • 209 Views
  • 1 replies
  • 0 likes