Accounts

My account has been hacked

My account seems to have been hacked. I've got new playlists that I've never made or seen before and I can't log in because it says my password is incorrect. I was able to log in through facebook and can see that they've changed my e-mail address by ...

Unlimited!

Hi! I paid for 1 months unlimited spotifuggle and got a spotifuggle receipt‏ sent back top telling me that all has OK, but today when I logged in to my account it´s the free edition and not the unlimited edition....This is not what I payed for and wa...

Plays the wrong song

Hi there my spotify won't play certain songs. I am trying to play Robyns album My Truth but every time I click a song on it just plays the next one. For example if I click track one it plays track two. And track one itself is some foreign song that s...

How to make my profile appear in search

When i want to find my profile by writing down in search my name (Jakub Kulewicz) Spotify doesn' t find anything, but when I search for my friend's profile it shows up, what can I do to be able to find my profile on Spotify or how to find it, when I ...

All my playlists are gone and lost my premium status

What's going on with spotify??? I logged on both my android and desktop , all my playlists, favourites and data is gone and it has been a week since I noticed it, I've been waiting for a change hoping it was just a glitch in the system. I had a premi...

Support

Hi so is anyone else having a lot of trouble with spotify support replying to their emails? It's been so difficult to get a response from them I'm just glad I haven't started paying for my subscription yet because I still can't access my account afte...

Bad Gateway

Trying to upgrade my account, all I get is 502 Bad Gateway. Everytime I try. On phone and on laptop. Help?

Something went wrong - Gift Code

Hey People, First: Sorry for my bad English - I'm from Germany. Here is my problem: I have bought a Gift Card at the local Gas Station and now I want to enter the Code but if i type the Code in, the site keeps saying "Da ist wohl etwas schiefgegangen...

Spotify's Song Selections

Why am I listening to Paul Simon Radio and Mos Def comes on? This is a very frustrating feature on Spotify. There should be a better filter for song selections. This really needs to be updated.

Premium

I am paying for Spotify but it keeps telling me I have to download Premium to play or do anything on it. What do I do?

Recent account activity

I've some privacy trouble with my Spotify account that shows to everyone some stuff that I really don't want to. The first one is a playlist that is secret and that I've deleted but still is in 'Recent Activity' of my account and everyone can access ...

two of the same account

I have a very strange problem. I can not log in to my original account. now log on to the new account with the same user name. From the outset login through my account on Facebook. At first I thought that I lost data from your account but after a whi...

"Set a password for your devices" section, "send email to set password" doesn't send any email

I tried it several times and checked my inbox and spam, but I got nothing. I got a premium account.Any clue on this?

No one can find me on spotify, name does not exist

Hi, I just subscribed on spotify but none of my friends can find me. What is the problem? My profil name is: Aileen Heuer but when you look for me on spotify nobody can find me. AIleen

30 day trial

Hi i use my facebook account for spotify and i started to 30 day trial today and i close my facebook account and now everythink is gone i can log in but my trial and my playlists are gone please help me. account : alihanozk@hotmail.com can i get back...

I cant log in in my own account. When i do i come into annoteer account That is not mine

Spotify Premium & Virgin Media Problems

Hi, I previously had a Spotify Premium subscription, through Virgin Media.. I had since cancelled this, but now i was to re-instate it. I have spoken to Virgin Media, and they had confirmed, that the premium Subscription is active on their side, but ...

New Phone

I've just got a new phone and now my spotify is not working. I can log in, but when I search for songs it won't play that song, it will come up with options to Add to playlist, Star, Add to queue or share. I can play the radio but not the songs I or ...

What data does Spotify send to advertisers?

I noticed this link in the footer of Spotify.com: http://info.evidon.com/pub_info/1120?v=1 This makes me think that Spotify is tracking my listening habits and selling them to advertisers. As a paying customer I would like the ability to opt out of A...

My account is disabled

Case Number 00728203 This morning I found my account is disabled and I have to make a new account to post this thread... I didn't make a chargeback for my payment, why is my account disabled because of that? Please check my account. account name: yuu...