Cannot login and error message is contradictory

[Imfjo]

I try to add my daughter to the Family plan. I think we already created an account for her. If I try to login it claims the user name or password is incorrect. If I try to reset the password, the error message is that this account does not exist. And if I try to create a new account it says this mail address already exists. So I cannot go out of this circle. Is it possible to get help from a real spotify person as a premium member? 

Plan

Premium Family

Country

CH

Device

Several Samsung

Operating System

My Question or Issue

[Billy-J]

Hey @Imfjo, thanks for reaching out to the Community!

In this case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[Imfjo]

Thank you @Billy-J! I will 🙂