Cannot login in desktop app (Windows)

[Ugizawane]

A few days ago, I signed out all platforms via account settings. Now I can not sign in or even switch Remember me on/off with Desktop app (Win 8.1). I don't have any problem with android app or Web browser.

Facebook login work fine and all those Forget password and all what there was.

It doesn't even give me any error code. Uninstal and re-instal doesn't do anything.

And yes, I try login with my username and right password....

Here video about my problem: https://youtu.be/rQhRy96MkMg

[Hubo]

Hey @Ugizawane! Welcome to the Spotify Community!

Hmm, that's odd! Could you tap the 'Enter' key on your keyboard to login? That might help here. Let me know how you get on! 🙂

Have a great day!

[abstraction98]

I'm having the same problem. Was working fine and now can't log in with Facebook or my standard details. 

[Hubo]

Hey @abstraction98! Welcome to the Spotify Community!

That's not cool! Could you tell me a bit more about what's happening? Do you have any screenshots or do you see any error messages? Let me know! 🙂

Have a great day!

[abstraction98]

Hi - 

Spotify was working great until today. (Has there been an update?)

When I click login with Facebook, a new tab appears on Chrome, and goes away. Nothing on the Spotify app changes. I have tried logging in with my details instead, but there is a long delay and a message about my firewall settings. I have checked and all connections to Spotify are open on my firewall. 

Mobile / Web works fine.

Thanks

[Hubo]

Hey @abstraction98!

Hmm, are you connected to a VPN, work network or something similar? Also, could you disable your firewall for a second and try to login then? Let me know how you get on! 🙂

Have a great day!

[abstraction98]

I'm on a work network, but I had the same problem when I connected via mobile hotspot. I'm not on a VPN.

[Hubo]

Hey @abstraction98!

Hmm, alright. Thanks for trying! Could you try to disable your firewall for a second and login with Facebook after that? Let me know how it goes! 🙂

Have a great day!

[Ugizawane]

The Enter did the job. I didn't even think about using it. x)

Weird tho that Login -button doen't work. Or Remember me switch.

[El_Peron]

Same problem here with Windows 10. The "login" button is not active. I connected the (German) support team yesterday, no reply yet. The app seems to be broken.

[Hubo]

Hey @El_Peron!

Hmm, that's not cool! Have you had any luck pressing the 'Enter'-key on your keyboard? Let me know! 🙂

Have a great day!