Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 333345 Views
  • 889 replies
  • 105 likes
  • Account
  • 333345 Views
  • 889 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147441 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147441 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85851 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85851 Views
  • 68 replies
  • 9 likes

Superuser Contribution Upgrading to Premium for Family after paying for one year

Hi all, Here in Taiwan, I can choose to pay for 1 year at the price of 11 months. If I choose this plan, how will I be charged if I decide to upgrade to Premium for Family later?

  • Newbie
  • Hi all,   Here in Taiwan, I can choose to pay for 1 year at the price of 11 months. If I choose this plan, how will I be charged if I decide to upgrade to Premium for Family later?
  • Butanero-1961
  • Casual Listener
  • 304 Views
  • 3 replies
  • 0 likes
  • Premium
  • 304 Views
  • 3 replies
  • 0 likes

Problemas com a conta ! ( pago duas conta premium, e as 2 contas acessam o mesmo usuário)

Boa tarde Minha esposa adiquiriu uma conta no spotify (se conectando pelo facebook dela) em dezembro de 2015 e utilizou o meu cartão para fazer a compra da conta premium individual. Em janeiro, eu resolvi passar a utilizar o serviço de spotify também...

  • Newbie
  • Boa tarde   Minha esposa adiquiriu uma conta no spotify (se conectando pelo facebook dela) em dezembro de 2015 e utilizou o meu cartão para fazer a compra da conta premium individual.   ...
  • Bittencourt
  • Spotify Star
  • 990 Views
  • 1 replies
  • 0 likes
  • Login
  • 990 Views
  • 1 replies
  • 0 likes

Solved!! Edit playlist

I'm unable to delete/ make private/ remove songs from my playlist..Any suggestions how I can edit my playlist?

  • Casual Listener
  • I'm unable to delete/ make private/ remove songs from my playlist.. Any suggestions how I can edit my playlist?
  • Bittencourt
  • Spotify Star
  • 355 Views
  • 5 replies
  • 0 likes
  • Other
  • 355 Views
  • 5 replies
  • 0 likes

Vad exakt betyder "Ibland hör du en blandning"

Frågan rör Spotify Free. Ibland hör du en blandning av liknande låtar från andra artister än de du har valt att spela.Vad innebär detta? Alltså hur länge spelas andra låtar eller hur många andra låtar spelar den innan den går tillbaka till den urspru...

  • Newbie
  • Frågan rör Spotify Free.   Ibland hör du en blandning av liknande låtar från andra artister än de du har valt att spela. Vad innebär detta? Alltså hur länge spelas andra låtar eller hur mån...
  • 104 Views
  • 0 replies
  • 0 likes
  • Free
  • 104 Views
  • 0 replies
  • 0 likes

Solved!! Country changed on profile settings, still cannot log in

I moved from Italy to France and when trying to loggin from the computer, it tells me that I should go to profile settings and change my country, however I have already done that, and if I go to my profile settings the selected country is indeed FR (...

  • Casual Listener
  • I moved from Italy to France and when trying to loggin from the computer, it tells me that I should go to profile settings and change my country, however I have already done that, and if I go to my p...
  • Nico
  • Community Legend
  • 216 Views
  • 3 replies
  • 0 likes
  • Login
  • 216 Views
  • 3 replies
  • 0 likes

Premium not working

I have tried the various suggested steps but Family Premium still not working (my account says I'm on Free). Fee just came out of our account so no problems with payment. Please help.

  • Newbie
  • I have tried the various suggested steps but Family Premium still not working (my account says I'm on Free). Fee just came out of our account so no problems with payment. Please help.
  • SOangry1
  • Newbie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar en OXXO o 7-Eleven

Hace 2 semanas me suscribí a Premium (sigo en mi primer mes gratis), agregué mi tarjeta de nómina de débito y la aceptó, pero sinceramente preferiría hacer pago por medio de OXXO o 7-Eleven, conozco gente que puede hacerlo pero cuando yo quiero elegi...

  • Casual Listener
  • Hace 2 semanas me suscribí a Premium (sigo en mi primer mes gratis), agregué mi tarjeta de nómina de débito y la aceptó, pero sinceramente preferiría hacer pago por medio de OXXO o 7-Eleven...
  • hucegago
  • Newbie
  • 11933 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 11933 Views
  • 2 replies
  • 0 likes

Hacked account

Like everyone else I'm here for a hopefully quicker respond. My premium acc has been hacked and used while im the one paying for it and couldnt stop the subscription cause i cant log into my account with my original username and password. I've alread...

  • Visitor
  • Like everyone else I'm here for a hopefully quicker respond. My premium acc has been hacked and used while im the one paying for it and couldnt stop the subscription cause i cant log into my account ...
  • Jacob
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

TOPSIFY Ad - Spotify Premium Membership

Why are we still seeing ads (specifically, ads for TOPSIFY) as premium members? My Spotify client has been running at 30% CPU usage since these animated ads starting showing up. Not only are they distracting (They are animated and show through the ba...

  • Newbie
  • Why are we still seeing ads (specifically, ads for TOPSIFY) as premium members? My Spotify client has been running at 30% CPU usage since these animated ads starting showing up. Not only are they dis...
  • positifly
  • Regular
  • 498 Views
  • 2 replies
  • 1 likes
  • Premium
  • 498 Views
  • 2 replies
  • 1 likes

over chargingmi am infuriated

My accout was charged three times this month taking all my money for week how do I get it back?

  • Casual Listener
  • My accout was charged three times this month taking all my money for week how do I get it back?
  • Jacob
  • Community Legend
  • 238 Views
  • 5 replies
  • 0 likes
  • 238 Views
  • 5 replies
  • 0 likes

I got a free spotify premium for 60 days. It doesn't work though

Hi everybody, As spotifiy launched this offer in Brazil, I got the free premium for 60 days, gave all my credit card info and even got a receive. Then I downloaded on Google Play, signed up but the premium functions are not working.Does somebody know...

  • Newbie
  • Hi everybody,   As spotifiy launched this offer in Brazil, I got the free premium for 60 days, gave all my credit card info and even got a receive.   Then I downloaded on Google Play, s...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Estoy en otro país... se me han borrado las canciones en my lobrary

Hola no se si es porque estoy e otro país pero el 90%de canciones de my library se han borrado... que hago??? No soy premium.pero para recuperarlas puedo hacerme premium... gracias!!! ; ))))

  • Newbie
  • Hola no se si es porque estoy e otro país pero el 90%de canciones de my library se han borrado... que hago??? No soy premium.pero para recuperarlas puedo hacerme premium... gracias!!! ; ))))
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Superuser Contribution Linking to Facebook

Hello, I was hoping someone could help me connect my spotify account to my facebook profile. I tried doing it myself but it ALWAYS says that some error occured and I should try later, but it never goes away. Please help cause it is becoming irritatin...

  • Newbie
  • Hello,    I was hoping someone could help me connect my spotify account to my facebook profile. I tried doing it myself but it ALWAYS says that some error occured and I should try later, ...
  • Leonardo
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution CHANGE COUNTRY OF PAYMENT

I moved from Germany to Austria. Therefore, I want to change my location on Spotify too. I am aware that, I have to use my Austrian bank account. Thus, I changed it on PayPal which includes both, my German and my Austrian bank account. However, when ...

Bildschirmfoto 2017-04-03 um 13.27.49.png
  • Newbie
  • I moved from Germany to Austria. Therefore, I want to change my location on Spotify too. I am aware that, I have to use my Austrian bank account. Thus, I changed it on PayPal which includes both, my ...
  • Leonardo
  • Roadie
  • 218 Views
  • 1 replies
  • 1 likes
  • Account
  • 218 Views
  • 1 replies
  • 1 likes

Cobrança indevida

Dia 2 adquiri o spotify premium e cobraram 10 reais e hoje dia 4 estão cobrando os 26,90 normalGostaria de saber por que cobraram os fez reais

  • Newbie
  • Dia 2 adquiri o spotify premium e cobraram 10 reais e hoje dia 4 estão cobrando os 26,90 normal Gostaria de saber por que cobraram os fez reais
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

someone deleted my account and now I can not log back in

Every time I tried to log in it would not work. Someone deleted my account which had 8 hours of music in one playlist I made and I can not get back into my account. I put in my account info which I know is right and it logs in but not fully and then ...

  • Regular
  • Every time I tried to log in it would not work. Someone deleted my account which had 8 hours of music in one playlist I made and I can not get back into my account. I put in my account info which I k...
  • mrwawesome
  • Regular
  • 432 Views
  • 10 replies
  • 0 likes
  • Login
  • 432 Views
  • 10 replies
  • 0 likes

Wrong Postal Code

Hello I am an administrator of our fammily account,My two sisters put 79095 instead of 79091 and now the are not allowed to log in can I get any help please!Thank you.

  • Newbie
  • Hello I am an administrator of our fammily account, My two sisters put 79095 instead of 79091 and now the are not allowed to log in can I get any help please! Thank you.
  • Specialworld
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

¿Exactamente qué es vivir en la misma dirección física del plan familiar?

Me gustaría saber cómo se valida esta parte, ya que deseo contratar el plan familiar pero no sé de qué forma Sporify valida que los integrantes tengan la misma dirección física, ya que tomando como un ejemplo, yo tengo dos domicilios, en diferentes e...

  • Casual Listener
  • Me gustaría saber cómo se valida esta parte, ya que deseo contratar el plan familiar pero no sé de qué forma Sporify valida que los integrantes tengan la misma dirección física, ya que tomando como u...
  • AlbertoJ_Ruiz
  • Newbie
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes