Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I know somebody is using my account because the artists that are shown as 'recently played artists' in my profile are not the artists that I listen to. Is there any way I can kick this person out of my account? I tried changing the password but it di...
Everytime an ad comes on now, and all spotify seems to do nowadays is have more ads than music, everything stops. The ad doesn't play and I can no longer play music. Everything just freezes. Fix it.
I am trying to link my Spotify and Headspace accounts so I can use the premium features of both (I've paid for this feature). But it keeps saying "This Spotify user is already linked to another Headspace account"I have been through my settings and ev...
When I try to share a song on twitter, there's an error, it says try again. I look twitter apps but can't see spotify. I reinstalled spotify it didn't work too. I think they're not connected but Spotify doesn't ask my twitter account for permission, ...
So my boyfriend can't remember his email/can't log into it and his Spotify randomly signed out on every thing hes paying for a subscription would like some help
So I uninstalled Spotify because I wasn'nt sure how to deleted cached songs and then downloaded it again and i made my account with my facebook so I've to log in with my facebook details and when I input those it says ''You have already authorised Sp...
hello, could you please help me. I am trying to add my son to my account. he already has a pemium. but being that he is still in high school, I don't need him spending the money he doest have. how can i add him without him losing his playlist and als...
This song, Toru Takemitsu – The Last Waltz, listed Lou Reed as an artist, but it is actually by Les Reed. Also there does not seem to be a category for reporting this type of problem.
i submit my information to shertID like ten days ago, they send me back one week ago to tell me I'm verified, but i didn't found that email until today. when i click it to complete my purchase, it requiers me to submit my information again, but sheer...
I get the message already registered
Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number.Since, I can't retrieve my Spotify Premium..... I tried to log ... log out ... re-log .... re-log out .... create a...
The picture that is associated with my discover weekly picture is an old profile picture of me and my ex from Facebook. My account was created with Facebook, so I can't disconnect it from my spotify account. I'd really like to update the picture, as ...
Hello, I manage the Brussels Summer Festival social networks and I would like to create a branded account to create playlists, etc. How is it possible?
I deleted the app and I have just re downloaded it, and everytime I try and get set up again, it tells me that my username is still logged in. I don't know how to log out again if I can't get in! Please help!
I had my music placed on Spotify through Tune core but it's under the wrong artist with the same name. I tried making my own artist page but keep getting stuck at the Get Access page because I can't link my own artist page because I don't have one......
Every time I try to log in it says log in failed you've already created an acct with this email
Isso está acontecendo com vários clientes universitários Spotify.Eu fiz o cadastro Premium para estudantes foi debitado da minha conta do cartão R$ 10,00 e NÃO R$ 8,50 e ainda assim não disponibilizaram a assinatura Premium!Eu também não consegui env...
Hello, I can't chnage country in my account, it only has one country which is UK "GB" I need to switch my account to us then go premium, any ideas how to do that?
This may be a stupid question, but bear with me. I recently signed up for spotify and did not realize that there was a free and premium subscription. I was automatically put on a 48 free trial for premium, but I do not want to start paying for premiu...
I'm an artist, but on a song I'm featured on, the link sends us to an "artist account" to my name that I didn't create, and therefore do not control... How can I or the artist link the song to my User profile, or make my user profile an artist profil...