Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335815 Views
  • 890 replies
  • 105 likes
  • Account
  • 335815 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1148043 Views
  • 119 replies
  • 110 likes
  • Account
  • 1148043 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86129 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86129 Views
  • 68 replies
  • 9 likes

Why I am cancelling my Spotify premium account

Hey Until today, I was a paying Spotify user. I love the idea to move my music collection to the cloud and not having to manually sync all my devices to keep them up to date. I own in total four devices: a laptop, an iPad and two iPhones, of which on...

  • Newbie
  • Hey   Until today, I was a paying Spotify user. I love the idea to move my music collection to the cloud and not having to manually sync all my devices to keep them up to date. I own in total ...
  • pwarner187
  • Newbie
  • 1751 Views
  • 8 replies
  • 2 likes
  • 1751 Views
  • 8 replies
  • 2 likes

Solved!! Error en pago de cuenta familiar

Mi cuenta se suspendió por falta de pago, cuando actualicé los datos por error pague sólo la cuenta premium pero quería contratar el plan familiar, ¿Qué puedo hacer para cambiar el pago y obtener el plan familiar en lugar sólo el premium?

  • Casual Listener
  • Mi cuenta se suspendió por falta de pago, cuando actualicé los datos por error pague sólo la cuenta premium pero quería contratar el plan familiar, ¿Qué puedo hacer para cambiar el pago y obtener el ...
  • jackelyne
  • Newbie
  • 1562 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 1562 Views
  • 5 replies
  • 0 likes

Account got comprimised

Today I logged on and noticed all my playlists were missing Spotify website also suggested that an Iphone was logged in to my account (I dont have an I phone). Anyway over 100 playlist where deleted and I could only restore about 6 with restore playl...

  • Newbie
  • Today I logged on and noticed all my playlists were missing   Spotify website also suggested that an Iphone was logged in to my account (I dont have an I phone). Anyway over 100 playlist ...
  • osornios
  • Spotify Star
  • 239 Views
  • 1 replies
  • 2 likes
  • Account
  • 239 Views
  • 1 replies
  • 2 likes

como puedo cambiar mi direccion de facturacion? no de correo.

como puedo cambiar mi direccion en mi registro. no mi direccion de correo, si no mi direccion de domicilio.

  • Newbie
  • como puedo cambiar mi direccion en mi registro. no mi direccion de correo, si no mi direccion de domicilio.  
  • osornios
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Change e mail in existing account

Hi, i have a premium account (giuliacaffarata) and i want to change the associated mail. system returns message "mail is associated to another account".So i closed the account associated with this mail and i try again: system returns the same message...

  • Newbie
  • Hi,   i have a premium account (giuliacaffarata) and i want to change the associated mail. system returns message "mail is associated to another account". So i closed the account associated w...
  • MattSuda
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Merging 2 accounts

Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music together on my premium account?

  • Newbie
  • Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music toge...
  • MattSuda
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! No Service Phone Number???

Spotify is turning its customers into employees for no pay. If their website or software doesn't work, they should be the ones answering questions. There should be a phone number to contact them immediately. I am canceling my service and I encourage ...

  • Newbie
  • Spotify is turning its customers into employees for no pay. If their website or software doesn't work, they should be the ones answering questions. There should be a phone number to contact them imme...
  • StefanieB
  • Newbie
  • 1856 Views
  • 10 replies
  • 4 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 1856 Views
  • 10 replies
  • 4 likes

Error al cancelar subscripción.

Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé hasta hoy 7/04/17 que vuelvo a mirar y no se me ha can...

  • Casual Listener
  • Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé has...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Removing account

Can anyone help me? I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now, I would like to disconnect the old account from Facebook th...

  • Casual Listener
  • Can anyone help me?   I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now,...
  • MattSuda
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

veraltete, nicht mehr gültige Email-Adresse

Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner Email-Adresse und Passwort angemeldet. Der Account wurde ...

  • Visitor
  • Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner E...
  • MattSuda
  • Spotify Star
  • 837 Views
  • 1 replies
  • 0 likes
  • 837 Views
  • 1 replies
  • 0 likes

Can't change my address

Hey!I'm using a familiar plan, so I share my account with other people. I'm not owner of that account, only one of the users.The account's owner received an e-mail telling her to ask me to change my address 'cause it's not the same as hers. And if I ...

  • Newbie
  • Hey! I'm using a familiar plan, so I share my account with other people. I'm not owner of that account, only one of the users. The account's owner received an e-mail telling her to ask me to change...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Inappropriate sexual advertisement ads being played

Hi spotify recently somehting called "Orion" a danish website apparently that sells **bleep** toys have started playing ads about vibrators and stuff, which i find highly inappropriate. Can you please remove this? I don't want my kids to hear ads lik...

  • Newbie
  • Hi spotify   recently somehting called "Orion" a danish website apparently that sells **bleep** toys have started playing ads about vibrators and stuff, which i find highly inappropriate. &nb...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 260 Views
  • 1 replies
  • 1 likes

Changing the Facebook account

I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?

  • Newbie
  • I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?
  • MattSuda
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Preminum is not working.

Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?

  • Newbie
  • Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

99 cents for 3 months offered, charged 9.99 when I entered my credit details.

I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still valid. The total price of the original offer was gonna ...

  • Newbie
  • I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still vali...
  • lrazimi
  • Newbie
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reset account

Hi Spotify crew,I was wondering if it is possible for someone to reset my account. Like really delete all my playlists, songs and anything in my library.Someone else logged into my account in my pc and now my history/weekly and all separate libraries...

  • Newbie
  • Hi Spotify crew, I was wondering if it is possible for someone to reset my account. Like really delete all my playlists, songs and anything in my library. Someone else logged into my account in...
  • Erika
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Being charged $99.00?

Why is it asking me to pay $99?

  • Casual Listener
  • Why is it asking me to pay $99?
  • Abbys
  • Casual Listener
  • 987 Views
  • 4 replies
  • 0 likes
  • 987 Views
  • 4 replies
  • 0 likes

Solved!! Help

So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to stop it? Any ideas please?

  • Newbie
  • So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to...
  • Extronia
  • Regular
  • 146 Views
  • 1 replies
  • 1 likes
  • 146 Views
  • 1 replies
  • 1 likes

multiple users for account?

My music keeps pausing and not allowing me to play and an alert is coming up that my spotify account is being used elsewhere. I have changed my password and logged out of all devices and also pay for family premium. What can I do so my music won't ke...

  • Newbie
  • My music keeps pausing and not allowing me to play and an alert is coming up that my spotify account is being used elsewhere. I have changed my password and logged out of all devices and also pa...
  • danlargo
  • Newbie
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Solved!! Getting rid of premium subscription

So I accidentally downloaded the premium version, which I do not want, and the trial is up in 48 hours. How do you get rid of this premium account before it charges me. Help!

  • Newbie
  • So I accidentally downloaded the premium version, which I do not want, and the trial is up in 48 hours. How do you get rid of this premium account before it charges me. Help!
  • Gri4
  • Regular
  • 1813 Views
  • 6 replies
  • 0 likes
  • 1813 Views
  • 6 replies
  • 0 likes