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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81524 Views

9 replies

2 likes

Account
Login
  • 81524 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656573 Views

13 replies

4 likes

Account
  • 656573 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737637 Views

18 replies

29 likes

  • 737637 Views
  • 18 replies
  • 29 likes

Two Account on one Emailadress / double subscription.

Hi, my problem is that i have two spotify accounts on my emaildress. I dont know why. Today, i subscribed to spotify family and know i have to pay for premium on my 1. account and family on the 2nd account. Is it possible to unite both account to one...

Newbie

Hi,   my problem is that i have two spotify  accounts on my emaildress. I dont know why. Today, i subscribed to spotify family and know i have to pay for premium on my 1. account and fami...

Jacob

Community Legend

192 Views

1 replies

0 likes

Account
Premium
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: SPOTIFY THINKS IM ABROAD WHEN IM NOT AND NEVER WAS.

I have that same problem and changing my country in my account does not work it always goes back to my last country and this always happens when I have not paid my premium I can lose my mind over this

Newbie

I have that same problem and changing my country in my account does not work it always goes back to my last country and this always happens when I have not paid my premium I can lose my mind over this

JulianA_Bogota

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con mi cuenta familiar

Hola, nonse sinalguien pueda ayudarme, antier se actualizo nuestra aplicación y desde entonces no nos deja acceder a nuestra cuenta compartida familiar, nos pide que tengamos la misma dirección y la tenemos y aún así no nos deja, además no nos dice d...

Newbie

Hola, nonse sinalguien pueda ayudarme, antier se actualizo nuestra aplicación y desde entonces no nos deja acceder a nuestra cuenta compartida familiar, nos pide que tengamos la misma dirección y la ...

Julian

Moderator

1538 Views

1 replies

0 likes

Subscription
  • 1538 Views
  • 1 replies
  • 0 likes

Account type changed mid song.

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

Newbie

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

MarkPedersen

Roadie

580 Views

2 replies

0 likes

Account
  • 580 Views
  • 2 replies
  • 0 likes

Superuser Contribution trouble logging in

I signed up for spotify with my faceook account and put my debit card details in. My brother logged into the spotify and it eneded up connecting to his facebook. We disconnected it and reconnected it to my facebook but its noton spotify premium anymo...

Newbie

I signed up for spotify with my faceook account and put my debit card details in. My brother logged into the spotify and it eneded up connecting to his facebook. We disconnected it and reconnected it...

Julian

Moderator

265 Views

1 replies

0 likes

Account
Login
Premium
  • 265 Views
  • 1 replies
  • 0 likes

Charged twice per month

I wants to know why did I get charge twice for this month

Newbie

I wants to know why did I get charge twice for this month

MarkPedersen

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Common issue with hacked email.

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have since changed my credit card password and locked my...

Newbie

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have ...

Maxim

Spotify Star

237 Views

1 replies

0 likes

Account
Security
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly badges

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

Casual Listener

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

meahtenoha

Spotify

722 Views

2 replies

0 likes

Other
  • 722 Views
  • 2 replies
  • 0 likes

spotify account of previous phone user still opening

Hi! I'm using my hubby's old phone. We maintain different spotify premium accounts however I can't log into my account. I have deleted and reinstalled the spotify app several times but everytime I sign-in, it always says wrong username/email but when...

Newbie

Hi! I'm using my hubby's old phone. We maintain different spotify premium accounts however I can't log into my account. I have deleted and reinstalled the spotify app several times but everytime...

osornios

Spotify Star

679 Views

1 replies

0 likes

Login
  • 679 Views
  • 1 replies
  • 0 likes

Hola, necesito ayuda!

Tengo un problema con mi cuenta de spotify family ya que me saco de mi cuenta hace días, he querido entrar con mis datos de domicilio y no los detecta siendo estos los correctos, por favor, serían tan amables de ayudarme? Gracias.

Newbie

Tengo un problema con mi cuenta de spotify family ya que me saco de mi cuenta hace días, he querido entrar con mis datos de domicilio y no los detecta siendo estos los correctos, por favor, serían ta...

LocutoraNaty

Newbie

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution SPOTIFY THINKS IM ABROAD WHEN IM NOT AND NEVER WAS.

When I try logging into my account after reinstalling Spotify it says abroad is only available 14 days or something and I've never been out of the country and when I go on any computer to check which country it has, it's the correct one which is US w...

Visitor

When I try logging into my account after reinstalling Spotify it says abroad is only available 14 days or something and I've never been out of the country and when I go on any computer to check which...

Ver

Spotify Legend

1405 Views

9 replies

0 likes

Login
  • 1405 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can't change password

Someone seems to be using my Spotify account, however I am unable to reset my password as it is through Facebook. I have reset my Facebook password but even so, my login to Spotify is different than that of Facebook. I don't understand how or why. I ...

Newbie

Someone seems to be using my Spotify account, however I am unable to reset my password as it is through Facebook. I have reset my Facebook password but even so, my login to Spotify is different than ...

JulianA_Bogota

Roadie

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Support Contact - Double Charged

I was hoping someone would be able to direct me as to how to get a refund for a double charge.Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify would be best. But what this has actually done has n...

Casual Listener

I was hoping someone would be able to direct me as to how to get a refund for a double charge. Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify...

ClausBaziel

Regular

472 Views

4 replies

0 likes

  • 472 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Facebook still being remembered but unlinked

I unlinked Facebook 48 hours ago but it's still got the photo and name on from Facebook. I downloaded the desktop app on a few computers and on some the dedicated Spotify username has come back but on others it's still the Facebook name and picture. ...

Casual Listener

I unlinked Facebook 48 hours ago but it's still got the photo and name on from Facebook. I downloaded the desktop app on a few computers and on some the dedicated Spotify username has come back but o...

MaryS

Roadie

448 Views

3 replies

0 likes

Account
  • 448 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error Code

ENGLANTII bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!!: /

Newbie

ENGLANTI I bought Spotify gift card on Sunday, and now when I enter the code then the system says that the code is not valid, even if all the letters is correct, how can I get it to work? Help me !!...

MaryS

Roadie

238 Views

1 replies

0 likes

Premium
  • 238 Views
  • 1 replies
  • 0 likes

Used to have Spotify for free with Rogers, that ended and I signed up for Premium...lost playlists

Like the subject says, my 2 year promo through Rogers ended, I signed up for Spotify Premium and would like to know if there's a way to retrieve the playlists I used to have. Signed up using the same email address.

Casual Listener

Like the subject says, my 2 year promo through Rogers ended, I signed up for Spotify Premium and would like to know if there's a way to retrieve the playlists I used to have. Signed up using the same...

MattSuda

Spotify Star

428 Views

1 replies

0 likes

Subscription
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudei de país e não consigo acessar meu spotify

Boa noite,Mudei do Brasil para Portugal, e meu Spotify não funciona, dizia as informações que era o método de pagamento, realizei o pagamento via boleto e agora diz que não tenho acesso pois o mesmo formado país é de 14 dias, e agora ?

Newbie

Boa noite, Mudei do Brasil para Portugal, e meu Spotify não funciona, dizia as informações que era o método de pagamento, realizei o pagamento via boleto e agora diz que não tenho acesso pois o me...

FabianS_Bogota

Roadie

1160 Views

1 replies

1 likes

Subscription
  • 1160 Views
  • 1 replies
  • 1 likes

Highly irrelevant and Spanish advertisements

Hi, I live in the US, don't speak Spanish, but have been receiving Spanish ads lately. The only English ad I get is the same Geico ad that keeps getting back non stop for the past 2 months. I'd actually like to listen to others, maybe even buy what t...

Casual Listener

Hi,   I live in the US, don't speak Spanish, but have been receiving Spanish ads lately. The only English ad I get is the same Geico ad that keeps getting back non stop for the past 2 mon...

komradkyle

Newbie

870 Views

4 replies

0 likes

Free
Other
  • 870 Views
  • 4 replies
  • 0 likes