Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
293223 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541710 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129739 Views
74 replies
12 likes
Today I got a message to my email address that someone changed my email address and now I'm unable to login to my account and do anything. How can I get my account back?!
Today I got a message to my email address that someone changed my email address and now I'm unable to login to my account and do anything. How can I get my account back?!
Community Legend
381 Views
1 replies
0 likes
Not sure where to send it, but for the band "fox capture plan", the album "covermind"'s tracks are mislabeled.How it should be:1) Born Slippy (this is correct)2) Right Here, Right Now (listed as Basket Case)3) Basket Case (listed as Carnival)4) Tonig...
Not sure where to send it, but for the band "fox capture plan", the album "covermind"'s tracks are mislabeled. How it should be: 1) Born Slippy (this is correct) 2) Right Here, Right Now (listed...
Community Legend
227 Views
1 replies
0 likes
if i NEVER had to listen to that condom ad by lil dicky EVER again spotify, please, i never want to hear that ad again. i would listen to 5 minutes of ads if i never have to hear that again, just please make it stop
if i NEVER had to listen to that condom ad by lil dicky EVER again spotify, please, i never want to hear that ad again. i would listen to 5 minutes of ads if i never have to hear that again,...
186 Views
0 replies
0 likes
Hola, me han cobrado Dos Veces la prima supscripcion, y el Caso Es Que no tengo ni el spotifypremium ni nada, Pero me han echo los Dos cobros. Como Puedo Pedir A que me devuelvan el dinero? gracias
Hola, me han cobrado Dos Veces la prima supscripcion, y el Caso Es Que no tengo ni el spotifypremium ni nada, Pero me han echo los Dos cobros. Como Puedo Pedir A que me devuelvan el dinero? gracias&n...
Newbie
3237 Views
10 replies
0 likes
I've been using Spotify for 4 years and I've had the friend feed for the majority of that time. Sometime in the last few months, it disappeared. Now I want it, and when I went to turn on the setting, it was already turned on. I logged out of my accou...
I've been using Spotify for 4 years and I've had the friend feed for the majority of that time. Sometime in the last few months, it disappeared. Now I want it, and when I went to turn on the setting,...
Community Legend
239 Views
1 replies
0 likes
I don't access Spotify every day, so I have no idea when exactly this change happened, but when I checked this morning, my Spotify username is showing my Chinese name instead of my English name, which is my default language of both Spotify and Facebo...
I don't access Spotify every day, so I have no idea when exactly this change happened, but when I checked this morning, my Spotify username is showing my Chinese name instead of my English name, whic...
Newbie
871 Views
2 replies
1 likes
Boa noite, tive um problema ao assinar o prémio, porque depois de colocar toda a minha data, o site não estava disponível, então eu fui e criei outra conta e acontece o mesmo novamente enroa tentou uma terceira vez com outro E o problema foi Repetido...
Boa noite, tive um problema ao assinar o prémio, porque depois de colocar toda a minha data, o site não estava disponível, então eu fui e criei outra conta e acontece o mesmo novamente enroa tentou u...
Spotify Star
197 Views
1 replies
0 likes
HelloI signed up with Facebook to a premium account last year. recently I upgraded to a Family Account and added some family members. However, when I logged into Spotify's webpage with my Facebook today, it logged in as my mother!!I figured out that ...
Hello I signed up with Facebook to a premium account last year. recently I upgraded to a Family Account and added some family members. However, when I logged into Spotify's webpage with my Facebook ...
Spotify Star
330 Views
1 replies
0 likes
dear friend of the community i just bought a card of spotify i scratched the seal of with a key and damaged the code and the code is unreadable for me what do i do now? kind regards Bresley
dear friend of the community i just bought a card of spotify i scratched the seal of with a key and damaged the code and the code is unreadable for me what do i do now? kind r...
Spotify Star
285 Views
1 replies
1 likes
Hi, I'm having a hard time trying to log in thru the app, my account is working if I use safari but not with the app. I even tried to change my password but it's not working either. Any help would be really appreciated!!! Thanks
Hi, I'm having a hard time trying to log in thru the app, my account is working if I use safari but not with the app. I even tried to change my password but it's not working either. Any help would be...
Spotify Star
223 Views
1 replies
0 likes
Tengo mis listas en spotify premium y cuando entro con mi antigua contraseña de facebook entra automaticamente a una cuenta free donde no hay ninguna lista. Si intento acceder desde dentro me dice q la contraseña no es correcta. Porfavor como puedo r...
Tengo mis listas en spotify premium y cuando entro con mi antigua contraseña de facebook entra automaticamente a una cuenta free donde no hay ninguna lista. Si intento acceder desde dentro me di...
Newbie
2758 Views
3 replies
0 likes
I signed up for spotify with facebook so i never connected an email to it. I disconnected my facebook from my account because i never use facebook and i thought i had an email connected to it, but i didn't, so now i'm afraid that if i log out of my p...
I signed up for spotify with facebook so i never connected an email to it. I disconnected my facebook from my account because i never use facebook and i thought i had an email connected to it, but i ...
Community Legend
352 Views
1 replies
0 likes
At this point Im not really sure what to do other than try to post in the community. I have attempted to contact spotify artist at least 3 times over the last month in regards to my artist account and profile being criss crossed with another artist o...
At this point Im not really sure what to do other than try to post in the community. I have attempted to contact spotify artist at least 3 times over the last month in regards to my artist account an...
Casual Listener
377 Views
2 replies
0 likes
I accidentally signed up under USA instead of UK and now when I try to switch it, it says the email is taken which it is under my account, but it won't let me go forward.
I accidentally signed up under USA instead of UK and now when I try to switch it, it says the email is taken which it is under my account, but it won't let me go forward.
Community Legend
283 Views
1 replies
0 likes
HiProbably, you don't care, but I leave here the alert.First of all, my account is only accessible using facebook, account protected with phone pin, and there is no strange activity there. Today I was put some music at my iphone, and, someone with ip...
Hi Probably, you don't care, but I leave here the alert. First of all, my account is only accessible using facebook, account protected with phone pin, and there is no strange activity there.  ...
Community Legend
211 Views
1 replies
0 likes
I have moved from malaysia to singapore and updated my payment details to singapore (where i'm charged for the spotify premium singapore subscription rate) however my country in the account settings is still reflected as malaysia. was wondering if an...
I have moved from malaysia to singapore and updated my payment details to singapore (where i'm charged for the spotify premium singapore subscription rate) however my country in the account settings ...
Community Legend
208 Views
1 replies
0 likes
I have a fully updated iPhone 6s, and have tried un/re-installing the app, and resetting the other Spotify device authentication thing they recommended. But still, when my battery dies, I am logged out of the app and I lose about 4000 songs. I have c...
I have a fully updated iPhone 6s, and have tried un/re-installing the app, and resetting the other Spotify device authentication thing they recommended. But still, when my battery dies, I am log...
Regular
380 Views
1 replies
0 likes
contrate spotify premuim por nueve pesos mexicanos y despues de uno dias cambio a free, revise mi tarjeta y si me hicieron el cobro y todo bien, la tarjeta esta vigente y tengo el numero de orden. Recibo de la orden 1411510286014Fecha12 de diciembre ...
contrate spotify premuim por nueve pesos mexicanos y despues de uno dias cambio a free, revise mi tarjeta y si me hicieron el cobro y todo bien, la tarjeta esta vigente y tengo el numero de orden. &...
Newbie
492 Views
1 replies
0 likes
Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?
Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?
Newbie
393 Views
1 replies
0 likes
Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out everywhere and changed my password but I am still havin...
Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out ever...
Casual Listener
1221 Views
2 replies
0 likes
