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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422701 Views
  • 965 replies
  • 108 likes
  • Account
  • 422701 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187270 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187270 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103811 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103811 Views
  • 70 replies
  • 10 likes

Disconnect websites linked to spotify

Hi,I accepted to link my spotify account with several playlists conversion websites. How can I break this link from Spotify?Thanks in advance.

  • Casual Listener
  • Hi, I accepted to link my spotify account with several playlists conversion websites. How can I break this link from Spotify? Thanks in advance.
  • Maxim
  • Spotify Star
  • 10483 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 10483 Views
  • 1 replies
  • 0 likes

Get out from a family account

Hey! I want to get out from a family account but I don't have the moderator's contact. What can I do?

  • Casual Listener
  • Hey! I want to get out from a family account but I don't have the moderator's contact. What can I do?
  • Maxim
  • Spotify Star
  • 2279 Views
  • 1 replies
  • 0 likes
  • Account
  • 2279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify canceló mi cuenta

Hola, ayer por la tarde venía escuchando mis playlists, en eso recibí un correo diciendo que Spotify había dado de baja mi cuenta por un problema de pago, no creo que tuviera que llegar a eso,, en todo caso solo tendría que dejarme en modo free, solo...

  • Casual Listener
  • Hola, ayer por la tarde venía escuchando mis playlists, en eso recibí un correo diciendo que Spotify había dado de baja mi cuenta por un problema de pago, no creo que tuviera que llegar a eso,, en to...
  • Aimee_T
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Trouble logging in on laptop

Hello, when I try logging into my account on my laptop it will sighn me in for around 5 seconds and than send me back to te login page and say the password was incorrect. I know its not and even tested with passwords I knew were incorrect to see what...

  • Casual Listener
  • Hello,         when I try logging into my account on my laptop it will sighn me in for around 5 seconds and than send me back to te login page and say the password was incorrect....
  • Ejkull
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • Login
  • 166 Views
  • 1 replies
  • 0 likes

Account blocked?

Dear spotify guys, I have a problem. It looks like my spotify account is blocked. When i try to login it says that my username or password is not correct. But, i login via facebook and i'm 100% sure it's correct. What i think the problem is is this; ...

  • Casual Listener
  • Dear spotify guys,   I have a problem. It looks like my spotify account is blocked. When i try to login it says that my username or password is not correct.    But, i login via fac...
  • Learsidavid
  • Casual Listener
  • 9881 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 9881 Views
  • 5 replies
  • 0 likes

Superuser Contribution how to stop premium subscription

i forgot my password and the email address that i use in registration.My facebook account is registered in different spotify account.So my problem is.i want to stop my premium subscription.my mode of payment is paypal.since i cant figure out my passw...

  • Visitor
  • i forgot my password and the email address that i use in registration. My facebook account is registered in different spotify account. So my problem is.i want to stop my premium subscription.my mod...
  • Aimee_T
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Spotify and Facebook

I had my account fixed after it was hacked and in the process it was disconnected from Facebook. In trying to reconnect it with Facebook I get the message "Sorry there has been a temporary error, please try again later." Any help in fixing this would...

  • Newbie
  • I had my account fixed after it was hacked and in the process it was disconnected from Facebook. In trying to reconnect it with Facebook I get the message "Sorry there has been a temporary error, ple...
  • arsandranatac
  • Casual Listener
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Password Reset

Cannot reset password. The function says please enter email without a space, which I have done. I'm lost and confused why Spotify isn't sending me the reset link.

  • Newbie
  • Cannot reset password. The function says please enter email without a space, which I have done. I'm lost and confused why Spotify isn't sending me the reset link.
  • Robert_W
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Login
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Podcasts in Poland

Hello Community,I have my Spotify account for Poland. Are the podcasts available already? Seems like no, as I can't find them under "Browse". Any updates on when podcasts become available in Poland? Thanks!!

  • Newbie
  • Hello Community, I have my Spotify account for Poland. Are the podcasts available already? Seems like no, as I can't find them under "Browse". Any updates on when podcasts become available in Poland...
  • Maxim
  • Spotify Star
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

Someone changed my main Spotify premium account email

A few days ago I noticed that I received an email stating that my Spotify account email had changed. Normally I would ignore this thinking it was a scam but When I tried to log in it kept saying my information was incorrect. After attempting to do a ...

  • Newbie
  • A few days ago I noticed that I received an email stating that my Spotify account email had changed. Normally I would ignore this thinking it was a scam but When I tried to log in it kept saying my i...
  • Robert_W
  • Community Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Help needed, Can't log in...

My account is on auto-login on both my computor and phone so the password stays the same but two days ago when I opened the app I came to the login page and when I tried to log in it said that either the account or password was wrong. But nothing has...

  • Newbie
  • My account is on auto-login on both my computor and phone so the password stays the same but two days ago when I opened the app I came to the login page and when I tried to log in it said that either...
  • Robert_W
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Lost all my starred songs!

Just a week ago I lost all my starred songs! I need som help...

  • Casual Listener
  • Just a week ago I lost all my starred songs! I need som help...
  • wachlibidi
  • Regular
  • 11487 Views
  • 250 replies
  • 0 likes
  • 11487 Views
  • 250 replies
  • 0 likes

Account Hacked - Playlists Deleted

Hi there, My account was hacked this morning and all my playlists were deleted. I have changed my password (and on Facebook too). The hacker had created a whole new bunch of playlists, which I have deleted. Can anyone help me get back all my playlist...

  • Newbie
  • Hi there,   My account was hacked this morning and all my playlists were deleted.   I have changed my password (and on Facebook too).   The hacker had created a whole new bunch of ...
  • Hubo
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Por que me cobran dos veces?

Se me está debutando dos veces por un valor de 36 AR$. Yo no tengo plan familiar ni dos cuentas simplemente me pidieron unas cuantas veces que reingresara los datos de mi tarjeta lo cual me pareció sospechoso. Exijo una solución.

  • Newbie
  • Se me está debutando dos veces por un valor de 36 AR$. Yo no tengo plan familiar ni dos cuentas simplemente me pidieron unas cuantas veces que reingresara los datos de mi tarjeta lo cual me pareció s...
  • escorpion1628
  • Newbie
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

PAGUEI, POSSUO O RECIBO E MINHA CONTA PREMIUM FOI PAUSADA.

Olá, hoje dia 20/08/2016 me deparei com a mensagem de pausa da inscrição premium. Possuo meios para comprovar que a minha inscrição foi paga no dia 15/08/2016. Gostaria da assistência dos moderadores. Possuo a inscrição premium desde 2014 e nunca tiv...

  • Casual Listener
  •  Olá, hoje dia 20/08/2016 me deparei com a mensagem de pausa da inscrição premium. Possuo meios para comprovar que a minha inscrição foi paga no dia 15/08/2016. Gostaria da assistência dos moder...
  • Raulgomesbtt
  • Newbie
  • 1126 Views
  • 7 replies
  • 1 likes
  • Account
  • 1126 Views
  • 7 replies
  • 1 likes

Spotify log in fail

My account keeps saying can only use Spotify abroad for 14 days yet I am in U.K. Where I live. Can I change account settings so it for use in U.K.

  • Casual Listener
  • My account keeps saying can only use Spotify abroad for 14 days yet I am in U.K. Where I live. Can I change account settings so it for use in U.K.
  • Warren5
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • Login
  • 257 Views
  • 2 replies
  • 0 likes

Account gehackt HELP!

Hallo, mein Account wurde gehackt und zwar wurde mein passwort und meine E-Mail geändert und ich konnte mich noch einloggen, weil ich mit Facebook verknüpft bin... aber Problem ist, ich kann mein passwort sowie die E-Mail nicht ändern und der Hacker ...

  • Newbie
  • Hallo, mein Account wurde gehackt und zwar wurde mein passwort und meine E-Mail geändert und ich konnte mich noch einloggen, weil ich mit Facebook verknüpft bin... aber Problem ist, ich kann mein pas...
  • Maxim
  • Spotify Star
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

Solved!! Primary Family Member

On a family account are all the users equal, or is there a primary member who has authority to add or remove additional members? I set up the family account but my wife wants to make sure that she can add user profiles for our kids so she thinks we n...

  • Visitor
  • On a family account are all the users equal, or is there a primary member who has authority to add or remove additional members? I set up the family account but my wife wants to make sure that she ca...
  • MattSuda
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Had to pay for Premium and Premium for family

On my VISA overview i had to pay 14,99 EUR on april 26 (PO23A6FCCB) and 9,99 EUR on mai 1 (PO248C33C7) (4 weeks free) (original Premium account of my daughter Hannelore) . We switched it to a family account end of april. When we log in on her account...

  • Casual Listener
  • On my VISA overview i had to pay 14,99 EUR on april 26 (PO23A6FCCB) and 9,99 EUR on mai 1 (PO248C33C7) (4 weeks free) (original Premium account of my daughter Hannelore) . We switched it to a family ...
  • marcjorissen
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Spotify Premium & Vodafone UK

I have a Spotify Premium account paid through inclusive entertainment package as part of Vodafone UK bundle which according to Vodafone Uk is active till 21/03/2018. However despite using it successfully for over a year, I can't access my playlists a...

  • Newbie
  • I have a Spotify Premium account paid through inclusive entertainment package as part of Vodafone UK bundle which according to Vodafone Uk is active till 21/03/2018. However despite using it successf...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes