Cannot login to Premium account

[Marcelad]

Hi,

I bought the deal with 3 months Premium Spotify. I am still getting ads.

When I try to login to my account, I get the message that the username is not valid. I have copied it from the invoice so it should be fine. Order number: 604148839483077

Not be able to enjoy the free Premium still.

Kind regards,

Marcel

[osornios]

Hey @Marcelad

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂