Cannot login with Premium

[snowball_om]

Hi,

I cannot login/reset a password for an account I setup for my girlfriend. I setup the account on my credit card last week and I have already been charged the fee. I keep getting the following message when attempting to reset the password.....
Oops! Something went wrong, please try again or check out our testinghelp area

I have cleared the browser cache completely but it still doesnt work. She has not received any emails relating to welcome/setting up spotify etc so it looks like the registration has been lost in the ether altogether.

Please help

[tomasrex]

Hello. Have you checked the spam folder on the registered email? It might be there?

[snowball_om]

Hi,

Yes I have checked the spam folder - there are no emails there either

Thanks