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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14633 Views

7 replies

11 likes

Security
  • 14633 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551793 Views

991 replies

115 likes

Account
  • 551793 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130932 Views

74 replies

12 likes

Account
Login
Premium
  • 130932 Views
  • 74 replies
  • 12 likes

About playlist share switching plans

Hello,Me and my wife use the same spotify account because we used to listen music in different hours of the day when we're not together. So, I want to switch from my standard plan to a familiar one. The question is: If I do that, it's possible for me...

Casual Listener

Hello, Me and my wife use the same spotify account because we used to listen music in different hours of the day when we're not together. So, I want to switch from my standard plan to a familiar one...

EilerWessel

Community Legend

275 Views

3 replies

0 likes

Premium
Subscription
  • 275 Views
  • 3 replies
  • 0 likes

I want the lyrics of the songs again!

When you have upgraded to the letter of the songs was one of the best updates. Now they stay long with a message that would bring something new and better , put simply withdrew the letter of the songs ... why?

Newbie

  When you have upgraded to the letter of the songs was one of the best updates. Now they stay long with a message that would bring something new and better , put simply withdrew the letter ...

tomasrex

Roadie

292 Views

1 replies

0 likes

Other
Premium
  • 292 Views
  • 1 replies
  • 0 likes

Hacked Spotify Account Issue

So, I recently discovered that my Spotify Premium Account was hacked into a few days ago. They deleted my entire library of songs that I saved. I had not made a playlist, I just used that library as its own sort of playlist. Anyways, I fixed the hack...

Newbie

So, I recently discovered that my Spotify Premium Account was hacked into a few days ago. They deleted my entire library of songs that I saved. I had not made a playlist, I just used that library as ...

tomasrex

Roadie

317 Views

1 replies

1 likes

Account
Premium
Security
Subscription
  • 317 Views
  • 1 replies
  • 1 likes

Hola, por que no soy premium si ya me descontaron 2 veces de mi cuenta de banco?

Hola buen dia, No puedo hacer funcionar mi cuenta como cliente premium y ya recibi descuento 2 veces de mi tarjeta de credito de banco. Espero y alguien me pueda apoyar con el seguimieto. Saludos!

Newbie

Hola buen dia,   No puedo hacer funcionar mi cuenta como cliente premium y ya recibi descuento 2 veces de mi tarjeta de credito de banco. Espero y alguien me pueda apoyar con el seguimieto. &...

273 Views

0 replies

0 likes

Account
  • 273 Views
  • 0 replies
  • 0 likes

Student Discount - Already have premium

I already have a premium account, but am a student. How can I update my account to have the student discount applied?

Newbie

I already have a premium account, but am a student. How can I update my account to have the student discount applied?

ThijsZ

Music Fan

193 Views

1 replies

0 likes

Premium
  • 193 Views
  • 1 replies
  • 0 likes

Pago

Hola!El cargo se realizo a mi tarjeta dos veses y aun no se a activado mi cuenta de spotify, sigue diciento que tengo que realizar el pago other

Newbie

Hola! El cargo se realizo a mi tarjeta dos veses y aun no se a activado mi cuenta de spotify, sigue diciento que tengo que realizar el pago 😞 other

eliseobanos

Casual Listener

346 Views

2 replies

0 likes

Other
  • 346 Views
  • 2 replies
  • 0 likes

PAGUE 3 MESES, NO SPO. PREMIUM; I PAID THREE MONTHS WITHOUT SPO. PREMIUM

Mi cuenta con spotify premium expiró, en cuanto pude actualice mi pago con mi tarjeta de credito, sin embargo spotify me informó que había un problema con mi tarjeta, sin embargo màs tarde a mi correo y celular, llegaron notificacion de mi banco de q...

Newbie

Mi cuenta con spotify premium expiró, en cuanto pude actualice mi pago con mi tarjeta de credito, sin embargo spotify me informó que había un problema con mi tarjeta, sin embargo màs tarde a mi corre...

943 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 943 Views
  • 0 replies
  • 0 likes

Connected Facebook to new account.

I created my old account through Facebook. A few days ago I created a new account separately. By mistake, I connected to Facebook. Then I disconnected it. And now I can't login into my old account through Facebook anymore. Is my old account lost fore...

Regular

I created my old account through Facebook. A few days ago I created a new account separately. By mistake, I connected to Facebook. Then I disconnected it. And now I can't login in...

213 Views

0 replies

0 likes

Account
Login
  • 213 Views
  • 0 replies
  • 0 likes

Solved!! About the username

I had chose my username some time ago and now I'd like to change it... How do I do it?Thank's a lot!

Casual Listener

I had chose my username some time ago and now I'd like to change it... How do I do it? Thank's a lot!

MrConfusion

Casual Listener

356 Views

2 replies

0 likes

Account
  • 356 Views
  • 2 replies
  • 0 likes

Plano premium para família

Boa noite.Eu estava com assinatura premium, e hoje fiz a familia, automaticamente o valor que eu pagava muda? O que eu preciso fazer para cancelar o premium e ficar só com a damília?

Newbie

Boa noite. Eu estava com assinatura premium, e hoje fiz a familia, automaticamente o valor que eu pagava muda? O que eu preciso fazer para cancelar o premium e ficar só com a damília?

185 Views

0 replies

0 likes

Premium
  • 185 Views
  • 0 replies
  • 0 likes

Premium Susbcription

HELP, Spotify didnt let me pay with any credit card... Appears problems that doesnt exist!!! Is it working??? How can i pay it!!! I need it. Thank you! My Acount is "danielaandco."

Newbie

HELP, Spotify didnt let me pay with any credit card... Appears problems that doesnt exist!!! Is it working??? How can i pay it!!! I need it. Thank you! My Acount is "danielaandco."

osornios

Spotify Star

214 Views

3 replies

0 likes

Premium
Subscription
  • 214 Views
  • 3 replies
  • 0 likes

payment taken after cancelling subcription

Why and how have spotify taken a payment from my bank after i had already cancelled subscription? how do i get in contact with them?

Newbie

Why and how have spotify taken a payment from my bank after i had already cancelled subscription? how do i get in contact with them?

osornios

Spotify Star

249 Views

2 replies

0 likes

Subscription
  • 249 Views
  • 2 replies
  • 0 likes

Subscribed but still free

So my iTunes didn't have enough money to automatically renew, and by the time I got more money in the account I had to manually renew it. I did this through managing my subscriptions under my Apple ID on my iPhone. I was charged the money and receive...

Casual Listener

So my iTunes didn't have enough money to automatically renew, and by the time I got more money in the account I had to manually renew it. I did this through managing my subscriptions under my Apple I...

katieemcculloug

Casual Listener

547 Views

4 replies

0 likes

Account
Premium
Subscription
  • 547 Views
  • 4 replies
  • 0 likes

Problema cuenta

Tengo dos cuentas de spotify. He eliminado una pero en la que quiero conservar me he equivocado poniendo el mail y hay puesta una dirección de correo que es incorrecta y no me deja cambiarla dice que la dirección de correo ya está en uso. También he ...

Newbie

Tengo dos cuentas de spotify. He eliminado una pero en la que quiero conservar me he equivocado poniendo el mail y hay puesta una dirección de correo que es incorrecta y no me deja cambiarla dice que...

osornios

Spotify Star

188 Views

1 replies

0 likes

Account
Premium
Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Problem to log in in Mongolia. Don't have access to my Spotify account.

Hello, I usually live in Canada where I use Spotify through my Free Spotify Account . One month and a half ago, I moved to Mongolia for three months. 10 days after my arrival, my Spotify blocked and said that I didn't have access to Spotify in this c...

Newbie

Hello,  I usually live in Canada where I use Spotify through my Free Spotify Account . One month and a half ago, I moved to Mongolia for three months. 10 days after my arrival, my Spotify block...

osornios

Spotify Star

1003 Views

1 replies

0 likes

Account
Free
Login
  • 1003 Views
  • 1 replies
  • 0 likes

Double charges ?

Hey every month im being charged twice. How do i stop it from doing that?

Newbie

Hey every month im being charged twice. How do i stop it from doing that?

sexy_caligirl

Casual Listener

242 Views

2 replies

0 likes

Account
  • 242 Views
  • 2 replies
  • 0 likes

Purchased Spotify Premium via App Store, yet still registered as free user

Hello GuysSorry for my english, i'll try my best to describe the problem :Like i described in the subject i can't use spotify premium even though i purchased it via the app store. In the app store it's noted in my subscription, that im registered as ...

Newbie

Hello Guys Sorry for my english, i'll try my best to describe the problem 🙂 : Like i described in the subject i can't use spotify premium even though i purchased it via the app store. In the app s...

osornios

Spotify Star

244 Views

1 replies

0 likes

Account
Premium
Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Why am I billed for £14.99 and yet your site says I am on free

Spotify takes £14.99 a month but I am listed as on free service and I cant use Sonos

Newbie

Spotify takes £14.99 a month but I am listed as on free service and I cant use Sonos

osornios

Spotify Star

177 Views

1 replies

0 likes

Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Can't connect to my account after coming back from abroad

I can't connect my account after I've been 6 months abroad. It still says "Spotify is only available for 14 days abroad", but now I'm in my country again. I have tried reinstalling but the problem persists. What should I do to access it again? I can'...

Newbie

I can't connect my account after I've been 6 months abroad. It still says "Spotify is only available for 14 days abroad", but now I'm in my country again. I have tried reinstalling but the problem pe...

osornios

Spotify Star

252 Views

1 replies

0 likes

Account
Login
Other
  • 252 Views
  • 1 replies
  • 0 likes

Convert Facebook connection to regular email connection

I initially logged into Spotify with my Facebook account but it has now become inconvenient for me. How do I change it from facebook to a regular login. thanks!

Newbie

I initially logged into Spotify with my Facebook account but it has now become inconvenient for me. How do I change it from facebook to a regular login.    thanks!

coloyrs

Community Legend

242 Views

1 replies

0 likes

Account
Login
  • 242 Views
  • 1 replies
  • 0 likes