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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14678 Views

7 replies

11 likes

Security
  • 14678 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552216 Views

991 replies

115 likes

Account
  • 552216 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130985 Views

74 replies

12 likes

Account
Login
Premium
  • 130985 Views
  • 74 replies
  • 12 likes

cant cancel my subscription

Tried to cancel my subscription 3 weeks ago and i still have a spotify account. I sign in with my user name and password which hasnt changed since i opened this account and when i go to cancel my account its says im not signed in under that name, but...

Visitor

Tried to cancel my subscription 3 weeks ago and i still have a spotify account. I sign in with my user name and password which hasnt changed since i opened this account and when i go to cancel my acc...

147 Views

0 replies

0 likes

Account
Subscription
  • 147 Views
  • 0 replies
  • 0 likes

unsub mailadress

Hi , I would like help with unsubscribing mailadresses to spotify to be able to use them again with family sub.

Newbie

Hi ,   I would like help with unsubscribing mailadresses to spotify to be able to use them again with family sub.      

159 Views

0 replies

0 likes

Subscription
  • 159 Views
  • 0 replies
  • 0 likes

WebPlayer ValidationError

I have an issue about WebPlayer "play.spotify.com", the App is not validating my user/pass... these ones are correct, in "www.spotify.com" i can logged successfully!

Newbie

I have an issue about WebPlayer "play.spotify.com", the App is not validating my user/pass... these ones are correct, in "www.spotify.com" i can logged successfully!

172 Views

0 replies

0 likes

Login
  • 172 Views
  • 0 replies
  • 0 likes

Wrong Track - The Clash - Cut the Crap - Are You Red.. Y

Track 4 of the Clash album "Cut the Crap" should be "Are You Red..Y". Instead you have "Cool Under Heat" listed twice. http://en.wikipedia.org/wiki/Cut_the_Crap#Track_listing

Music Fan

Track 4 of the Clash album "Cut the Crap" should be "Are You Red..Y".  Instead you have "Cool Under Heat" listed twice.  http://en.wikipedia.org/wiki/Cut_the_Crap#Track_listing

DIEKLAGRU

Casual Listener

563 Views

3 replies

1 likes

  • 563 Views
  • 3 replies
  • 1 likes

So... Student discount problem

Hi, I've had a spotify account for over a year now, and I upgraded to premium not too long ago. I recently found out about the student discount, so I went to go do it not too long ago. What I didn't know was that it created an account with my faceboo...

Casual Listener

Hi, I've had a spotify account for over a year now, and I upgraded to premium not too long ago. I recently found out about the student discount, so I went to go do it not too long ago. What I didn't ...

kbrooksc

Community Legend

9083 Views

20 replies

1 likes

Account
Premium
Subscription
  • 9083 Views
  • 20 replies
  • 1 likes

Cant listen to music

Hi I do have premium free that my som helped me with, and in accounts it says premium free but i cant listen to anything other than radio??

Casual Listener

Hi I do have premium free that my som helped me with, and in accounts it says premium free but i cant listen to anything other than radio??

kbrooksc

Community Legend

198 Views

1 replies

0 likes

Free
  • 198 Views
  • 1 replies
  • 0 likes

Cannot access to my accoun

I have registered last year to Spotify premium with Facebook loginnow since recently facebook login is not happening it gives error code 3I try to reset my password giving my username it says it sends me an email with link to reset my password, the e...

Casual Listener

I have registered last year to Spotify premium with Facebook login now since recently facebook login is not happening it gives error code 3 I try to reset my password giving my username it says it ...

kbrooksc

Community Legend

245 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Trying to cancel a premium payment

I am at my wits end. How to cancel a spotify premium charge of £9.99 that is coming through each month on a phone bill but I have never signed up to Spotify. As I have no account I cant get through to customer service and my phone ocmpnay wont cancel...

Newbie

I am at my wits end. How to cancel a spotify premium charge of £9.99 that is coming through each month on a phone bill but I have never signed up to Spotify. As I have no account I cant get through t...

kbrooksc

Community Legend

214 Views

1 replies

1 likes

Account
  • 214 Views
  • 1 replies
  • 1 likes

Charged twice

Hi I have been charged twice within a week. I suspect I have paid for the same account twice as the first ocassion I did not get a receipt and I still recieved emails saying my subscritpion would expire in 5 days....so Paid it again thinking it hadn'...

Casual Listener

Hi I have been charged twice within a week. I suspect I have paid for the same account twice as the first ocassion I did not get a receipt and I still recieved emails saying my subscritpion would exp...

kbrooksc

Community Legend

186 Views

1 replies

0 likes

Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Merging artist profile problem

Hi, I have tried 2 times now to control my own Artist name and i still can't do it. I have gone through all the checks, provided all the info, and everytime i hear nothing. What have i got to do to be able to control my own artist name? I have a regu...

Regular

Hi,   I have tried 2 times now to control my own Artist name and i still can't do it. I have gone through all the checks, provided all the info, and everytime i hear nothing.   What hav...

Maxim

Spotify Star

463 Views

9 replies

0 likes

Account
  • 463 Views
  • 9 replies
  • 0 likes

Trouble with email on another account

Hi I have two spotify accounts and have premium on the account I'm not using now. Not reealising that after being logged out of my other account with an old facebook account that I can't remeber the email for, I now can't log in to cancel the premium...

Newbie

Hi  I have two spotify accounts and have premium on the account I'm not using now. Not reealising that after being logged out of my other account with an old facebook account that I can't remeb...

kbrooksc

Community Legend

179 Views

1 replies

0 likes

Account
  • 179 Views
  • 1 replies
  • 0 likes

Cannot login with Premium

Hi, I cannot login/reset a password for an account I setup for my girlfriend. I setup the account on my credit card last week and I have already been charged the fee. I keep getting the following message when attempting to reset the password.....Oops...

Casual Listener

Hi,   I cannot login/reset a password for an account I setup for my girlfriend. I setup the account on my credit card last week and I have already been charged the fee. I keep getting the foll...

snowball_om

Casual Listener

240 Views

2 replies

0 likes

Premium
  • 240 Views
  • 2 replies
  • 0 likes

Paid but not getting premium

I have paid to be upgraded to premium but haven't been able to access premium features. On my account page it still says free.

Newbie

I have paid to be upgraded to premium but haven't been able to access premium features. On my account page it still says free.

170 Views

0 replies

0 likes

Account
Premium
Subscription
  • 170 Views
  • 0 replies
  • 0 likes

I can't log into my Spotify app!!

Please help!!! My Spotify app logged itself out for some reason & now I can't log back in!!! I'm dying without it:(

Newbie

Please help!!! My Spotify app logged itself out for some reason & now I can't log back in!!! I'm dying without it:(

137 Views

0 replies

0 likes

Other
  • 137 Views
  • 0 replies
  • 0 likes

Se para automaticamente. Se cierra

Cuando llevo escuchadas un par de canciones o tres se cierra automaticamente la aplicación o se para. Sólo me ocurre con esta cuenta desde la que escribo este post. Con otras que he utilizado (también premium) no me sucede ni en Androir ni en el PC.E...

Casual Listener

Cuando llevo escuchadas un par de canciones o tres se cierra automaticamente la aplicación o se para. Sólo me ocurre con esta cuenta desde la que escribo este post. Con otras que he utilizado&nb...

236 Views

0 replies

0 likes

Account
Premium
Subscription
  • 236 Views
  • 0 replies
  • 0 likes

Family does not work. We are both in the same country but Spotify says not..

My husband invited me to Family share.Both our subscriptions are in the same country - but when trying to activate the code spotify refuses that we are. What to do?

Casual Listener

My husband invited me to Family share. Both our subscriptions are in the same country - but when trying to activate the code spotify refuses that we are. What to do?  

EilerWessel

Community Legend

250 Views

1 replies

0 likes

Account
Premium
Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Premium

How works spotify premium with internet?How can the music play with not internet?

Newbie

How works spotify premium with internet? How can the music play with not internet?

Maxim

Spotify Star

3871 Views

1 replies

0 likes

Premium
  • 3871 Views
  • 1 replies
  • 0 likes

Spotify Premium Problems

I renewed it today (on iTunes) after I saw it had ran out, and I bought another iTunes card and I renewed it, but it still wouldn't process through, and I uninstalled and reinstalled spotify and it didn't work, and now I clicked on just having the fr...

Newbie

I renewed it today (on iTunes) after I saw it had ran out, and I bought another iTunes card and I renewed it, but it still wouldn't process through, and I uninstalled and reinstalled spotify and it d...

EilerWessel

Community Legend

181 Views

1 replies

0 likes

Account
Premium
Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Strange account actions

Sometimes when I login to Spotify a device, that is not mine is playing music.Recently played songs are not music that I listen to, and today I found a Playlist that I have not created.I have tried to logout all units, change the password, but this s...

Newbie

Sometimes when I login to Spotify a device, that is not mine is playing music. Recently played songs are not music that I listen to, and today I found a Playlist that I have not created. I have t...

EilerWessel

Community Legend

160 Views

1 replies

0 likes

Account
Security
  • 160 Views
  • 1 replies
  • 0 likes