Trying to cancel a premium payment

[annevcooper]

I am at my wits end. How to cancel a spotify premium charge of £9.99 that is coming through each month on a phone bill but I have never signed up to Spotify. As I have no account I cant get through to customer service and my phone ocmpnay wont cancel the charge as they say it is Spotifys responsibility to do this - each month the amount keeps being charged. 

[kbrooksc]

Hi there @annevcooper!

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account. 

They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.

If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!