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Cannot login

Cannot login

Plan

Free

Country

Denmark, originally US

Device

PC

Operating System

Windows 10

 

My Question or Issue

I logged onto my PC today and I was logged out of my Spotify account, it normally logs me in automatically. Problem is I cannot remember the password, nor which of my emails it's connected to and whenever I get the reset password email it's for the wrong account.

Reply
1 Reply

Hi @Zylian,

 

Thanks for posting in the Spotify Community!

 

If you can think of possible email addresses that you own, I recommend taking a look at this support article and trying entering them into in the password reset form. When you enter the email address that is linked to your Spotify account, you'll get a message that a password reset email was sent. 

 

If you can’t think of the email address associated with your Spotify account, then I would recommend that you contact Customer Support via their anonymous contact form; they'll take a look and do their best to help. Make sure that you are logged out of any Spotify account in your browser when using the anonymous contact form; that way, you can enter the information for the account that you’re having trouble with.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

 

I hope this helps, and let me know if you have any other questions.

 

Have a good day!

AdamDamonSpotify Star
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