Cannot use my email again


Cannot use my email again


Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account. 

First of all, I had a previous account which I deleted and if I try to log in obviously I can't because the email isn't associated with any account.

After I deleted the account I've waited (can it be two weeks? I don't remember exactly but I know it's the right period), but when I tried to create a new account with that email, it says that it is linked to an existing account.

So how can I create an account with my previous email if it is the one linked to the deleted but somehow existing account?

Thanks to everyone for the help

1 Reply


Hey @Need_help_plz,


Thank you for reaching out to the Community. I would recommend you check out this page for more information. Meanwhile, I will continue my research on this and let you know if I can find a solution. I would also recommend you contact customer service about this issue.


I hope this helps and let me know how it goes. Thanks!