Cant log to account Family premium

[Miki66]

Hello. My friend - leader of familly group sent me an invitation to a Premium family with code SPF9wwhSF2AVx. After clicking on the link in the email to me redirect you filled form, where I wrote the same address as the main account holder and family with the same zip code and then i got an information: ,,you can´t join this Premium for Family account. We couldn´t confirm that you live at the same address as the main account holder". How to further advance the use Spotify please? Thank you in advance for you answer. Sincerely, Miloš.

[Bittencourt · Accepted solution]

Hi @Miki66, welcome to the Spotify Community!

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.