Cant login (Error Code 3) and forgot E-Mail

[schubi96155]

Hello,

I have a Problem: I upgraded to Premium a few Days ago and everything worked fine. But since today I cant login (Error Code 3) even though my Username and Password are correct. Sometime i can login for like 5 seconds and then i get kicked out of my Account and Error Code 3 pops up.... 

But thats not only Problem. I wanted to change my Password, since it could be that my Password got "hacked" or sth like this. But I cant login and I forgot my E-Mail Address. Is there any way I can see which Address I used for my Account?

pls help me! 😄

[Anyk17]

Hey @schubi96155!

We'd recommend you get in touch with us via this contact form. You can also find us on Twitter with the @SpotifyCares handle.

Give us a shout, we'll be happy to help.

[xKrumblev]

Im having the EXACT same problem. Please let me know if you get it fixed.

[brettrodd]

I am having the same problem as well on my other account.

[Anyk17]

Hey @xKrumblev and @brettrodd!

Thanks for coming to the Spotify Community for help.

Make sure to log in typing your username rather than your email. If this doesn't help, feel free to get in touch with us via email, Facebook or Twitter.

Let us know if you need help with anything else.

[matmimi]

Hi, I am from Brazil and I am having some payment problems. 

I have how to prove that I payed the premium account, can you help me with this problem?

[schubi96155 · Accepted solution]

So i got it kinda fixed. 

I just wrote a E-Mail to the Support and gave them my nickname and further information so they know it is my account. Then i asked them to change the current E-Mail Address that i forgot. They changed it and I could reset my Password and could login again.

---->     support@spotify.com

Well I dont know why I couldnt login but the Support helped me out.

Hope you get it fixed 🙂

[Anyk17]

Hi, thanks for coming back!

@schubi96155 We're glad it got fixed. If you need anything else, let us know.

@matmimi We'd recommend you get in touch with us via this contact form. You can also find us on Twitter with the @SpotifyCares handle.

Give us a shout, we'll be happy to help.