Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14830 Views

7 replies

11 likes

Security
  • 14830 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554069 Views

991 replies

116 likes

Account
  • 554069 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131212 Views

74 replies

12 likes

Account
Login
Premium
  • 131212 Views
  • 74 replies
  • 12 likes

Cant renew premium after moving overseas.

Simple story, I have moved a month ago to Israel and I cant renew my premium account with an Israeli visa. I cant use my BOA card anymore since I canceled my bank account. How can I pay? Is there a PayPal method tho? thanks guys.

Music Fan

Simple story, I have moved a month ago to Israel and I cant renew my premium account with an Israeli visa. I cant use my BOA card anymore since I canceled my bank account.  How can I pay? Is th...

Maxim

Spotify Star

310 Views

3 replies

0 likes

Premium
Subscription
  • 310 Views
  • 3 replies
  • 0 likes

Two premium accounts. Want to delete one

Hi My daughter has a premium account.Now I have made a family account, and have invited her. My question is. Will her account automaticly be deleted, when she joins my family account? I dont want to pay for both a regular premium and a family premium...

Casual Listener

Hi   My daughter has a premium account. Now I have made a family account, and have invited her.   My question is. Will her account automaticly be deleted, when she joins my family acco...

ski9280

Casual Listener

211 Views

2 replies

0 likes

  • 211 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeated payment failures on valid credit card

Hi, since this seems to be the only customer service contact I can find: I've been a Spotify Premium customer for years (since they launched in Norway), but at random intervals keep getting "payment failures, update your payment details" on perfectly...

Casual Listener

Hi, since this seems to be the only customer service contact I can find:   I've been a Spotify Premium customer for years (since they launched in Norway), but at random intervals keep getting ...

Arneu

Casual Listener

720 Views

7 replies

0 likes

  • 720 Views
  • 7 replies
  • 0 likes

Subscription

I can't find anywhere on the app that will allow me to renew my premium

Newbie

I can't find anywhere on the app that will allow me to renew my premium

Maxim

Spotify Star

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Changing from paid subscription to free subscription through Vodafone.

I am currently paying for Spotify premium, my new phone plan comes with free Spotify. They are telling me I have to unsubscribe from my current account and resubscribe to the new free account through Vodafone. Will I lose all my downloaded music?

Newbie

I am currently paying for Spotify premium, my new phone plan comes with free Spotify. They are telling me I have to unsubscribe from my current account and resubscribe to the new free account through...

Maxim

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Temporary Facebook Error

I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please try again later."How do I solve this?

Casual Listener

I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please try again later." How do I solve this?

DaChinesewow

Casual Listener

2752 Views

5 replies

0 likes

  • 2752 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify payment issue

I keep getting emails that my payment details are incorrect, but I go online and they are correct. I think I may have two spotify accounts and this is causing the issue. How do I contact spotify to sort this issue?

Visitor

I keep getting emails that my payment details are incorrect, but I go online and they are correct.    I think I may have two spotify accounts and this is causing the issue.    ...

user-removed

Not applicable

195 Views

2 replies

0 likes

  • 195 Views
  • 2 replies
  • 0 likes

Solved!! Transfer playlists to a new account from another that used to use facebook and was suspended

I no longer have access to my facebook account . I create a new on spotify , but I want my old playlist I sent a request , but it was never answered. I heard that this was a problem that you could solve manually. Help?

Casual Listener

I no longer have access to my facebook account . I create a new on spotify , but I want my old playlist     I sent a request , but it was never answered. I heard that this was a pro...

Grhodius

Casual Listener

1034 Views

8 replies

0 likes

Other
  • 1034 Views
  • 8 replies
  • 0 likes

Superuser Contribution Subscription

Can someone help me with my subscription?

Casual Listener

Can someone help me with my subscription?

taypeters

Casual Listener

417 Views

4 replies

0 likes

  • 417 Views
  • 4 replies
  • 0 likes

Superuser Contribution Eu deletei o facebook e nao consigo mais acessar o spotify

Boa noite, Eu aderi ao spotify com a conta rodolfoveturim@hotmail.com atraves do FACEBOOK. Por razoes pessoais deletei o facebook e nao tenho interesse em recriar a conta.Infelizmente devido a esse fato nao consigo acessar o SPOTIFY com a minha accou...

Casual Listener

Boa noite,   Eu aderi ao spotify com a conta rodolfoveturim@hotmail.com atraves do FACEBOOK. Por razoes pessoais deletei o facebook e nao tenho interesse em recriar a conta. Infelizmente devi...

Alejandro_C

Spotify Legend

4584 Views

3 replies

1 likes

  • 4584 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't log in

My susscrption to spotifiy is linked to my email alemartincha@web.de, when I susscribed I was living in Germany, but since some months ago I came back to home so my email was blocked, I don't remember my password but the system gives me the option to...

Newbie

My susscrption to spotifiy is  linked to my email alemartincha@web.de, when I susscribed I was living in Germany, but since some months ago I came back to home so my email was blocked, I don't r...

Alejandro_C

Spotify Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium

Me di de alta en la promocion 1 mes gratis, y me acaban de cobrar 9,99€ por el servicio premium, y no me interesa porque ni lo uso, me he dado de baja, pero quiero saber si al menos puedo tener el mes que he pagado, o me van a abonar los 9,99€

Newbie

Me di de alta en la promocion 1 mes gratis, y me acaban de cobrar 9,99€ por el servicio premium, y no me interesa porque ni lo uso, me he dado de baja, pero quiero saber si al menos puedo tener el me...

Alejandro_C

Spotify Legend

210 Views

1 replies

1 likes

  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Log in not available

When I try to log in, I am getting an error message saying I've already created an account with my email address.I have tried using the "log out everywhere" function and deleting and re-installing the app.

Newbie

When I try to log in, I am getting an error message saying I've already created an account with my email address. I have tried using the "log out everywhere" function and deleting and re-installin...

Alejandro_C

Spotify Legend

180 Views

1 replies

0 likes

Login
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I billed on the last day of my free trial subscription not on the next day???

I had a free trial going on and today is my last day. I checked my email and saw that my paypal account was already billed. Isnt it billing supposed to happen on the next day since technically my last day is still part of the free trial?? I dont have...

Newbie

I had a free trial going on and today is my last day. I checked my email and saw that my paypal account was already billed. Isnt it billing supposed to happen on the next day since technically my las...

Alejandro_C

Spotify Legend

189 Views

1 replies

0 likes

Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Family - Invitation Problems

Hi guys,My mother has created a Spotify for Family account so she sent me an invitation. When I click the invitation link, a similar message appears: "Unfortunately, we cannot add you to this Spotify for Family account cause you already have a premiu...

Casual Listener

Hi guys, My mother has created a Spotify for Family account so she sent me an invitation. When I click the invitation link, a similar message appears: "Unfortunately, we cannot add you to this Spoti...

Alejandro_C

Spotify Legend

265 Views

1 replies

1 likes

  • 265 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Subscribe premium via Paypal offer, use premium account aaaannd its gone.

Hi everyone ! I just subscribed to the offer "Spotify Premium, 2 months for free via Paypal"I received a welcoming e-mail of Spotify and a notification from Paypal (files attached). Yesterday I played a set of songs with my brand new Spotify premium ...

Newbie

Hi everyone !   I just subscribed to the offer "Spotify Premium, 2 months for free via Paypal" I received a welcoming e-mail of Spotify and a notification from Paypal (files attached). Yester...

Alejandro_C

Spotify Legend

440 Views

1 replies

1 likes

Premium
Subscription
  • 440 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify won't accept card

I've been trying to pay for student premium for two weeks now but Spotify won't accept my card saying it was declined or etc... I contacted Spotify and they say there are pending transactions but they are declined after two days and said to take it u...

Newbie

I've been trying to pay for student premium for two weeks now but Spotify won't accept my card saying it was declined or etc... I contacted Spotify and they say there are pending transactions but the...

Alejandro_C

Spotify Legend

204 Views

1 replies

0 likes

Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account

I originally had a premium account linked with my Facebook account. My girlfriend and I switched our mobility plan to Rogers and they offered multi-user Premium accounts to Spotify as part of the deal. I'm not able to log into a premium account anymo...

Newbie

I originally had a premium account linked with my Facebook account. My girlfriend and I switched our mobility plan to Rogers and they offered multi-user Premium accounts to Spotify as part of the dea...

Alejandro_C

Spotify Legend

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes