Subscribe premium via Paypal offer, use premium account aaaannd its gone.

[ttben]

Hi everyone !

I just subscribed to the offer "Spotify Premium, 2 months for free via Paypal"

I received a welcoming e-mail of Spotify and a notification from Paypal (files attached). Yesterday I played a set of songs with my brand new Spotify premium account.

Today, I start the app, and it detects me as a free user. Since this behavior seems to occurs often, I do the procedure that spotify gives in the support section (uninstall android app, and so on) nothing worked. So I logged through the desktop app, same thing.

Ok so I go to the Spotify website aaannnnnd .. my premium account is gone.

Am I missing something ? Is it some schrodinger premium account ? x)

Thank you for your answers !

 [Note: 2/3 screenshots removed]

[Alejandro_C · Accepted solution]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.