Help Wizard

Step 1

NEXT STEP

Change from premium to free problem

Change from premium to free problem

I have cancelled my premium account. Now when I go to use Spotify I get a black square with 3 white pulsing dots which need cancelling before I can continue but I cannot do this. Please can you tell me how I can cancel this black square in order to continue with, hopefully, using Spotify. Thank you 

Reply
1 Reply

Hey @Joan14, thanks for reaching out to the Community!

Can you send me a screenshot of what you're seeing?

I'll see what to suggest.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts