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Change from premium to free problem

Change from premium to free problem

I have cancelled my premium account. Now when I go to use Spotify I get a black square with 3 white pulsing dots which need cancelling before I can continue but I cannot do this. Please can you tell me how I can cancel this black square in order to continue with, hopefully, using Spotify. Thank you 

1 Reply

Hey @Joan14, thanks for reaching out to the Community!

Can you send me a screenshot of what you're seeing?

I'll see what to suggest.

Billy-JSpotify Star
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