Changing payment method

[ljklawit]

I am trying to change the credit card to which my spotify subscription is charged.  The first payment was charged to my iTunes account and used up the gift card my daughter gave me for Christmas.  I use those gift cards to buy coins, etc., when playing games.  I don't want spotify to be charged against those, please!  When I go into "manage my subscription", it tells me to click on the "update settings" tab.  I've tried that numerous times and it doesn't work.  It just sits there and doesn't connect me to anything.  Help, help, help!  Please!

[MattSuda · Accepted solution]

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

Then you can resubscribe through the Spotify website.

If you have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.