Charged after trying to cancel my subscription

[Jasmine569]

I was charged yesterday after I tried to cancel my Spotify premium student for the upcoming month. Am I able to get a refund

[osornios]

Hey @Jasmine569,

You can get a refund before 15 days have passed from the date of purchase. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[Annabelhalls]

I posted the exact same issue a few hours before this one. I would appreciate it if someone could please contact me!

Where can I find information so I can email someone instead of positing on places like here.