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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8522 Views
  • 1 replies
  • 9 likes
  • Security
  • 8522 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475944 Views
  • 978 replies
  • 111 likes
  • Account
  • 475944 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208142 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208142 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119309 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119309 Views
  • 72 replies
  • 12 likes

Spotify Connect - Multiple Speakers/Devices

My son is using my spotify account with a device (tablet) at school. How do I delete his advice? Whenever he gets on spotify it kicks me off.

  • Newbie
  • My son is using my spotify account with a device (tablet) at school.  How do I delete his advice?  Whenever he gets on spotify it kicks me off.
  • lukevespa
  • Regular
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Spotify present card

I received a spotify present card of the value of 300sek (I am based in Sweden)The card includes a 19 digits number + an 11 digits/leller PIN.Can I use it for upgrade to premium account? How do I do it? If I go in this page https://www.spotify.com/se...

  • Casual Listener
  • I received a spotify present card of the value of 300sek (I am based in Sweden) The card includes a 19 digits number + an 11 digits/leller PIN. Can I use it for upgrade to premium account?  H...
  • Stockholmian
  • Newbie
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

varying volume during play

All of a sudden my music volume goes up and down while playing tracks, whether they're downloaded or streaming. It doesn't do it with Pandora or anything in music library. I'm on a Galaxy s6 and this just started happening in the last couple days. An...

  • Newbie
  • All of a sudden my music volume goes up and down while playing tracks, whether they're downloaded or streaming. It doesn't do it with Pandora or anything in music library. I'm on a Galaxy s6 and this...
  • thorkildsen89
  • Newbie
  • 413 Views
  • 3 replies
  • 0 likes
  • Other
  • 413 Views
  • 3 replies
  • 0 likes

Payment

When i try to start premium for my account this section doesn't loads. I don't have any connection problem. But it happens on my phone and computer.

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  • Regular
  • When i try to start premium for my account this section doesn't loads. I don't have any connection problem. But it happens on my phone and computer.  
  • Maxim
  • Spotify Star
  • 764 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
  • 764 Views
  • 11 replies
  • 0 likes

Devolución

Hola, el día de ayer se me venció los tres meses gratis de 0,99€, Spotify me ha cobrado 9,99€. Como haría yo para que Spotify me hiciera la devolución del dinero ya que me quiero retirar y necesito el dinero que me han cobrado. Muchas gracias

  • Casual Listener
  • Hola, el día de ayer se me venció los tres meses gratis de 0,99€, Spotify me ha cobrado 9,99€. Como haría yo para que Spotify me hiciera la devolución del dinero ya que me quiero retirar y necesito e...
  • irisela11
  • Newbie
  • 428 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 428 Views
  • 4 replies
  • 0 likes

Gift Card Question

I just joined Spotify for free for the first time today and I like the idea of getting Premium, but I don't like the idea of paying monthly, especially because I don't have a credit card, and I don't always have extra money every month for this kind ...

  • Newbie
  • I just joined Spotify for free for the first time today and I like the idea of getting Premium, but I don't like the idea of paying monthly, especially because I don't have a credit card, and I don't...
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Is it possible to merge 2 spotify accounts?

I want to move to my personal account completely because i used this one for work reasons and im going to close it, but i dont want to start saving albums and artists again in my new account because i have so many (nearly 10000 songs saved). Is there...

  • Newbie
  • I want to move to my personal account completely because i used this one for work reasons and im going to close it, but i dont want to start saving albums and artists again in my new account bec...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Charge for my Spotify when I cancelled my subscription

I was charged $10.66 on my credit card after I have already cancelled my subscription. I would like a refund

  • Newbie
  • I was charged $10.66 on my credit card after I have already cancelled my subscription. I would like a refund
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

No assistance given....again & again.....& again.......for 3 weeks now.

Hi there,Thanks for getting in touch. We're sorry to hear that you're having issues resetting your password for a while now. No worries, we're here to help.We can change the email address associated to your account XXXXXXXX if you're not receiving th...

  • Casual Listener
  • Hi there, Thanks for getting in touch. We're sorry to hear that you're having issues resetting your password for a while now. No worries, we're here to help. We can change the email address ass...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Payment issue with Globe

I had no choice but to go back to free as I cannot open the app. Now I am trying to update payments for 3 days straight and the error on the pic just shows up

  • Casual Listener
  • I had no choice but to go back to free as I cannot open the app. Now I am trying to update payments for 3 days straight and the error on the pic just shows up 😩
  • Roguel
  • Casual Listener
  • 487 Views
  • 5 replies
  • 0 likes
  • 487 Views
  • 5 replies
  • 0 likes

I can log into Spotify's website but not the Application

I recently got a new Spotify account using my email only. When I entered my credentials into my phone app, everything worked fine. Howerver, when I entered my credentials into my PC application, I recieved an error stating that I needed to log into t...

  • Casual Listener
  • I recently got a new Spotify account using my email only. When I entered my credentials into my phone app, everything worked fine. Howerver, when I entered my credentials into my PC application, I re...
  • melvinlbarker
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't buy premium

Hey, I have been trying to get a premium account using my paypal but everytime I log in through my paypal it redirects me to the page asking me for my preferred payment method and that's as far as I get.

  • Newbie
  • Hey, I have been trying to get a premium account using my paypal but everytime I log in through my paypal it redirects me to the page asking me for my preferred payment method and that's as far as I ...
  • MaryC1
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Receiving Spotify Emails

Hi so my father and I just set up a new spotify family membership and we are trying to register my fathers spotify account with my family membership slot. I have sent a confirmation email to my fathers email account however that did not show up in hi...

  • Newbie
  • Hi so my father and I just set up a new spotify family membership and we are trying to register my fathers spotify account with my family membership slot. I have sent a confirmation email to my fathe...
  • MaryC1
  • Spotify Legend
  • 2780 Views
  • 1 replies
  • 1 likes
  • Account
  • 2780 Views
  • 1 replies
  • 1 likes

Solved!! Cant log in

Hi due to my facebook account being temporarily blocked i cannot acces that account which i pay for each month how can i deactivate that account if i cant log in to do so pleeeeease help.

  • Casual Listener
  • Hi due to my facebook account being temporarily blocked i cannot acces that account which i pay for each month how can i deactivate that account if i cant log in to do so pleeeeease help.
  • Shona74
  • Casual Listener
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Superuser Contribution Forgot email, username & password. Only have credit card #. Unable to cancel premium subscription.

Help! I made a account in Dec/Jan (i.e. 9 months ago) and i never logged in or used Spotify after that. I don't remember the email address i used. After trying help guides on the spotify website i still can't find out. The "reset password" page says ...

  • Newbie
  • Help!   I made a account in Dec/Jan (i.e. 9 months ago) and i never logged in or used Spotify after that. I don't remember the email address i used. After trying help guides on the spotify web...
  • MaryC1
  • Spotify Legend
  • 1880 Views
  • 1 replies
  • 0 likes
  • 1880 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription renewal

Here's an idea, If I pay for a full months subscription, my premium service should not be discontinued until my billing cycle is up; and I cannot find anywhere to cancel the automatic renewal option. This is, to put it mildly: Total **bleep**ing Bull...

  • Newbie
  • Here's an idea, If I pay for a full months subscription, my premium service should not be discontinued until my billing cycle is up; and I cannot find anywhere to cancel the automatic renewal option....
  • MaryC1
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Years-long premium account suddenly gone

I have had a premium account for several years now through my Facebook (email: zachary.harvat@gmail.com), and have even recently been billed for it (on 9.2.16), but today suddenly it has reverted to a free account and I have lost all of my saved musi...

  • Visitor
  • I have had a premium account for several years now through my Facebook (email: zachary.harvat@gmail.com), and have even recently been billed for it (on 9.2.16), but today suddenly it has reverted to ...
  • MaryC1
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Made Spotify account, don't know email address or password to login.

Trying to get into Spotify account made by girlfriend who forgot the password and account she linked the Spotify too. My pay card is linked to that account and I'd really like to get back into it.

  • Newbie
  • Trying to get into Spotify account made by girlfriend who forgot the password and account she linked the Spotify too. My pay card is linked to that account and I'd really like to get back into it.
  • MaryC1
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes