Charged but unable to receive premium

[lindsey_c]

I paid yesterday online for Premium Student pricing at $4.99 and it did not go through because it could not verify the school information until I did it manually. I did not hear anything back until this morning that I was finally verified but I noticed that I was charged yesterday to my account. I then tried logging on through both computers and my phone. I uninstalled spotify on all three devices but my spotify is not recognizing  that I made the purchase. It should be set up with lindsey.c@stu.aii.edu I go to the Art Institute of Pittsburgh and my names is Lindsey Carroll. I was also charged twice which makes it even the more concerning.

[lindsey_c]

I paid yesterday online for Premium Student pricing at $4.99 and it did not go through because it could not verify the school information until I did it manually. I did not hear anything back until this morning that I was finally verified but I noticed that I was charged yesterday to my account. I then tried logging on through both computers and my phone. I uninstalled spotify on all three devices but my spotify is not recognizing  that I made the purchase. It should be set up with lindsey.c@stu.aii.edu I go to the Art Institute of Pittsburgh and my names is Lindsey Carroll. I was also charged twice which makes it even the more concerning.

[jean3601]

Hello @lindsey_c, Welcome to the community! 🙂

You can contact Spotify support here to assist you with your issue 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂