Charged for 2 accounts!!! SOMEBODY HELP!

[Linzijones]

Why am I getting absolutely no help from spotify? Quick enough to make mistakes but not helping at all! And yes I have sent countless emails both in reply to one email I received back and also in contact forms but.....nothing! I will be cancelling my subscription, which I have had for over a year, if this isn't sorted.

[ElLucioVpe]

Hi there, Linzijones!

Don't worry, we are here to help! First, could you please explain your situation so it is a little clearer? If contacting Spotify through here did not work (which is weird, are you sure it was on the page I provided?) remember you can always hit them up on Twitter as @SpotifyCares and they are generally really fast to reply.

Also, keep in mind that you can always manage the accounts on your Spotify Family subscription here. So your problem is probably solved by going to the previously given link, removing the second account you are getting charged from and there you have it! That's it!

Be sure to tell me if the problem was solved. If it was, I would appreciate if you could hit that "Accept as solution" button. If you have any further question, be sure to ask them.

Have an awesome day!

[Linzijones]

In September I had trouble logging in. I was told my subscription had expired so I set up another account that wasn't linked to fb and that would come out of my mobile phone bilk however my other account actually hadn't expired and as usual the payments have gone out of my bank for that account...the one I have been using. The other account that I feel I was tricked into opening has also charged me twice to my mobile phone bill...I don't use that account and since finding out that I have two accounts I have closed the one I do not use. Basically I would like to be refunded the £19.98 that was a charged to my mobile phone bill as it was not my fault that you gave me false information and I have in fact been paying for the other account as usual out of my bank each month.
Wonder if I will get a response now?

[Linzijones · Accepted solution]

May I add that I have absolutely no need to have 2 accounts...I live alone with my 9yr old and my 6month old baby

[ElLucioVpe · Accepted solution]

Ups, sorry, did not intend to mark it as solution. Will try to fix that!

It looks like a much complicated issue that you must solve with the Spotify Support Team. Have you tried contacting them on Twitter? You can also fill the contact form I gave you on the previous post. Be sure to write politely and clearly what is your situation. I'm not able to help you more, I'm afraid but if you have any other question I'll do my best to anwser it 😞

Good luck!