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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80352 Views

9 replies

2 likes

Account
Login
  • 80352 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653679 Views

13 replies

4 likes

Account
  • 653679 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734088 Views

18 replies

29 likes

  • 734088 Views
  • 18 replies
  • 29 likes

Facebook

I would like to quit using facebook, but i dont want to lose my spotify premium account.Can someone please help me to do this?

Newbie

I would like to quit using facebook, but i dont want to lose my spotify premium account. Can someone please help me to do this?    

261 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 261 Views
  • 0 replies
  • 0 likes

I cannot be premium but I already pay my euro

So yesterday I got a new account, I tryed to pay 1 euro for the three months of premium but I cant be because I alredy paid the 3 months to my gf with my credit card. Anyway SOMEHOW spotify has charged 1 euro to my account. So now what? I am not gonn...

Casual Listener

So yesterday I got a new account, I tryed to pay 1 euro for the three months of premium but I cant be because I alredy paid the 3 months to my gf with my credit card. Anyway SOMEHOW spotify has charg...

jean3601

Community Legend

405 Views

3 replies

0 likes

Premium
Subscription
  • 405 Views
  • 3 replies
  • 0 likes

I can't listening my musics offline

Hey, I have also premium and using almost 6-7 months. But I cannot listening my lists offline since yesterday. I've checked my account and everything is ok. Can anybody help me about the problem?offline Thanks.

Casual Listener

Hey,   I have also premium and using almost 6-7 months. But I cannot listening my lists offline since yesterday. I've checked my account and everything is ok. Can anybody help me about the pro...

MattSuda

Spotify Star

339 Views

3 replies

0 likes

Premium
  • 339 Views
  • 3 replies
  • 0 likes

Solved!! 60 day free trial

I signed up today 30 Sept (first time Spotify user) with the 60-day free trial period. I also added the Family feature with one addional new user. When I look at my account details, it tells me Your Spotify Family plan will automatically renew on 201...

Casual Listener

I signed up today 30 Sept (first time Spotify user) with the 60-day free trial period.  I also added the Family feature with one addional new user.    When I look at my account de...

jlovelo

Casual Listener

413 Views

2 replies

0 likes

Free
Subscription
  • 413 Views
  • 2 replies
  • 0 likes

PSN Account Link issues

I cannot link my Spotify account and use it on my Playstation 3 because it says that it is linked to another PSN account. Unless somebody was using my Spotify account without my knowledge or it was compromised and made a link to their PSN account, th...

Visitor

I  cannot link my Spotify account and use it on my Playstation 3 because it says that it is linked to another PSN account. Unless somebody was using my Spotify account without my knowledge or it...

Nico

Community Legend

301 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 301 Views
  • 1 replies
  • 0 likes

SYNCING PLAYLISTS

Hello My phone and laptop both have spotify account and I can access music on both. However, i cant see my playlists on my phone and SOME things are different on the phone (galaxy S5) app.... ive tried to sync but all playlists DO NOT come across

Visitor

Hello   My phone and laptop both have spotify account and I can access music on both. However, i cant see my playlists on my phone and SOME things are different on the phone (galaxy S5) app......

187 Views

0 replies

0 likes

Premium
  • 187 Views
  • 0 replies
  • 0 likes

Charged 3 times????

Why have I been charged 3 times? Why is there no phone number to call?

Casual Listener

Why have I been charged 3 times? Why is there no phone number to call?

jean3601

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Permanently remove playlists from recovery

I know that Recover Playlists can be useful for many but I'd like to permanently remove them. Any way to do it?

Newbie

I know that Recover Playlists can be useful for many but I'd like to permanently remove them. Any way to do it?

jonasherdegen

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Rogers

Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number.Since, I can't retrieve my Spotify Premium..... I tried to log ... log out ... re-log .... re-log out .... create a...

Casual Listener

Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number. Since, I can't retrieve my Spotify Premium.....    ...

NaomiBraganza

Newbie

2149 Views

3 replies

0 likes

Account
Login
Premium
Subscription
Unlimited
  • 2149 Views
  • 3 replies
  • 0 likes

Solved!! Overcharge with no notice

I have had premium for over a year with your college discount with no problems, $4.99 per month. Today I was charged $9.99 and have not received any contact about a price change or a problem with my student verification. So basically I would like to ...

Casual Listener

I have had premium for over a year with your college discount with no problems, $4.99 per month. Today I was charged $9.99 and have not received any contact about a price change or a problem with my ...

meg1294

Newbie

544 Views

4 replies

0 likes

Subscription
  • 544 Views
  • 4 replies
  • 0 likes

I want to switch my Facebook account.

I have 2 Spotify accounts.. One is premium and one is not. I deleted my Facebook account recently that was like led to my premium account. I want to connect my premium account to my new Facebook. My new Facebook account has the same email address as ...

Visitor

I have 2 Spotify accounts.. One is premium and one is not. I deleted my Facebook account recently that was like led to my premium account. I want to connect my premium account to my new Facebook. My ...

user-removed

Not applicable

281 Views

1 replies

1 likes

Login
  • 281 Views
  • 1 replies
  • 1 likes

Spotify charged me $5.04 for student discount even though I did not receive the premium benefits.

I attempted to subscribe to premium for the student discount so it first asked me to enter my card number. Then it asked about my student information to confirm that I was eligible for the discount. Spotify, however, did not recgnize me as a student ...

Newbie

I attempted to subscribe to premium for the student discount so it first asked me to enter my card number. Then it asked about my student information to confirm that I was eligible for the discount. ...

missykitty2020

Newbie

1585 Views

7 replies

2 likes

Other
Premium
Subscription
  • 1585 Views
  • 7 replies
  • 2 likes

can't access premium

I've been trying to get the 30 day trial of premium but it is not accepting my card??? Anybody else having this issue??

Newbie

I've been trying to get the 30 day trial of premium but it is not accepting my card??? Anybody else having this issue??

206 Views

0 replies

0 likes

Premium
  • 206 Views
  • 0 replies
  • 0 likes

Signed up for the 3 Month Premium $1 Trial; 3 months have passed & now I'm being charged $10

I just found out today that I was charged $10.00 on my TD Bank account from Spotify. I had signed up for a 3 month premium trial for $1.00 prior and I'm almost positive that I opted not to renew my account after the 3 months were over. I was surprise...

Casual Listener

I just found out today that I was charged $10.00 on my TD Bank account from Spotify. I had signed up for a 3 month premium trial for $1.00 prior and I'm almost positive that I opted not to renew...

Dreamvillain95

Casual Listener

744 Views

2 replies

0 likes

Premium
Subscription
  • 744 Views
  • 2 replies
  • 0 likes

Deleted Playlist Content

I deleted the content of some playlists and thought the "recover deleted playlist" function would bring them back, but it didn't. Is there anyway to restore the content of deleted playlists?

Casual Listener

I deleted the content of some playlists and thought the "recover deleted playlist" function would bring them back, but it didn't. Is there anyway to restore the content of deleted playlists?

sistro4

Newbie

246 Views

1 replies

1 likes

Account
Premium
  • 246 Views
  • 1 replies
  • 1 likes

Changing Country Issue

Helloooo,I moved to the US from NZ with Spotify premium (it was a part of my cellphone deal), this has now ceased and I want to upgrade from free spotify to premium. My Spotify account needs to be set to New Zealand, because that is where my credit c...

Visitor

Helloooo, I moved to the US from NZ with Spotify premium (it was a part of my cellphone deal), this has now ceased and I want to upgrade from free spotify to premium. My Spotify account needs to be ...

329 Views

0 replies

0 likes

Desktop
  • 329 Views
  • 0 replies
  • 0 likes

I need to restrict access to my account for others.

I recently logged into my account on a friends phone and forgot to log off. This person is continuing to use my account and interfering with my preferences. Can you restrict their access to my account?

Newbie

I recently logged into my account on a friends phone and forgot to log off. This person is continuing to use my account and interfering with my preferences. Can you restrict their access to my accoun...

Nico

Community Legend

1380 Views

1 replies

0 likes

Account
  • 1380 Views
  • 1 replies
  • 0 likes

Solved!! Change of Payment method

HelloIf I change the paymen method from an accound open in the US with a US account and change it to a credit card from another country. Will I have access to the same music library?

Casual Listener

Hello If I change the paymen method from an accound open in the US with a US account and change it to a credit card from another country. Will I have access to the same music library?

gusplata

Casual Listener

713 Views

2 replies

0 likes

Premium
  • 713 Views
  • 2 replies
  • 0 likes

I'm still being charged for premium but it won't let me use it

I payed for the premium service but no matter what I try it says that I have to upgrade, I have waited 4 days and it still won't work. I even waited for the payment to go through and everything. I signed out and signed back in and even deleted the ap...

Casual Listener

I payed for the premium service but no matter what I try it says that I have to upgrade, I have waited 4 days and it still won't work. I even waited for the payment to go through and everything. I si...

196 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 196 Views
  • 0 replies
  • 0 likes

help

I have subscribed with the college discount but I'm still on free trial and I have been charged already. I have tried to uninstall and installing it again but still nothing. Help please

Casual Listener

I have subscribed with the college discount but I'm still on free trial and I have been charged already. I have tried to uninstall and installing it again but still nothing. Help please

KatesHere

Community Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes