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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1796 Views
  • 0 replies
  • 8 likes
  • Security
  • 1796 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448374 Views
  • 970 replies
  • 108 likes
  • Account
  • 448374 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199533 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199533 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108649 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108649 Views
  • 72 replies
  • 11 likes

Repeatedly Being Logged Out Of My Account

Over the past couple of days spotify has logged itself out of my account about half a dozen times. When I try to log back in my password is not recognised so I click the renew password link and then reset my password to exactly what it was before and...

  • Regular
  • Over the past couple of days spotify has logged itself out of my account about half a dozen times. When I try to log back in my password is not recognised so I click the renew password link and then ...
  • KatesHere
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 191 Views
  • 1 replies
  • 0 likes

Premium Problem

Hi. I was using a pre paid card for spotify (paypal). Two days before i remembered that im not loaded any money to card for 3-4 months but i can still able to use spotify premium. So i was using premium for free. Please remove my premium. (Btw there ...

  • Newbie
  • Hi.  I was using a pre paid card for spotify (paypal). Two days before i remembered that im not loaded any money to card for 3-4 months but i can still able to use spotify premium. So i was usi...
  • KatesHere
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 139 Views
  • 1 replies
  • 0 likes

Help - Random people connecting and controlling my Spotify

Can someone please tell me how to prevent random people from connecting to my Spotify? This happens numerous times per day. I will be listening to music, and then someone else will start controlling it (see below). I have signed out of all devices mu...

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  • Visitor
  • Can someone please tell me how to prevent random people from connecting to my Spotify? This happens numerous times per day. I will be listening to music, and then someone else will start controlling ...
  • Nico
  • Community Legend
  • 1708 Views
  • 3 replies
  • 0 likes
  • Security
  • 1708 Views
  • 3 replies
  • 0 likes

Subscribed but not getting premium

I got charged twice under the same account and i am not receiving premium, my account shows up as free.I tried logging in and out I deleted the app and re-downloaded it, no receipts were emailed to me so I can't check if i made another account which ...

  • Newbie
  • I got charged twice under the same account and i am not receiving premium, my account shows up as free. I tried logging in and out I deleted the app and re-downloaded it, no receipts were emailed to...
  • KatesHere
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Subscription

I thought i sign up for the free trial. But when i view my receipts, it seems that i was charge $9.90. Is there any way that i can cancel my subscription and will spotify refund me? Just subscribe it 1 hour ago

  • Newbie
  • I thought i sign up for the free trial. But when i view my receipts, it seems that i was charge $9.90. Is there any way that i can cancel my subscription and will spotify refund me? Just subscribe it...
  • KatesHere
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Creating an account and entering android app with is simply impossible

HI Spotify, I tried with several emails, tried to recover and create new passwords several time, but the app keeps telling that username and password are invalid. Giving up....

  • Newbie
  • HI Spotify,   I tried with several emails, tried to recover and create new passwords several time, but the app keeps telling that username and password are invalid. Giving up....
  • KatesHere
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 146 Views
  • 1 replies
  • 0 likes

Family subscription

My payment info needed to be updated for my account and by the time I got to updating it, my family subscription was dropped. I do not see a way of resending the invite and I thought that once it was paid that it would go back to normal. Is there any...

  • Newbie
  • My payment info needed to be updated for my account and by the time I got to updating it, my family subscription was dropped. I do not see a way of resending the invite and I thought that once it was...
  • Amarro
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Trying to upgrade to premium on spotify

Ive tried both my prepaid visa green dot card which is active and has funds available and spotify wouldnt accept my payment..so i tried my current wells fargo check visa bank card and that didnt work either..whats goin on?

  • Newbie
  • Ive tried both my prepaid visa green dot card which is active and has funds available and spotify wouldnt accept my payment..so i tried my current wells fargo check visa bank card and that didnt work...
  • Amarro
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 232 Views
  • 1 replies
  • 0 likes

College Student

It is not verifying the college it keep saying invalid.

  • Newbie
  • It is not verifying the college it keep saying invalid.
  • Ox1
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked!

Today i tried to login and it didn't work. Checked my email and I see that the email address associated with my account was changed to humele52@hotmail.co.uk and there is no way to contact you by phone. How did this happen? The email associated with ...

  • Visitor
  • Today i tried to login and it didn't work. Checked my email and I see that the email address associated with my account was changed to humele52@hotmail.co.uk and there is no way to contact you b...
  • Amarro
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Security
  • 367 Views
  • 1 replies
  • 0 likes

Was charged overdraft fees

I unsubscribed yet now am in the hole on my account. Dissatisfied I have to go through ALL of this and get no help and no feedback except through an automated email. I need to be refunded I am extremely annoyed and don't have the time or money to be ...

  • Newbie
  • I unsubscribed yet now am in the hole on my account. Dissatisfied I have to go through ALL of this and get no help and no feedback except through an automated email. I need to be refunded I am extrem...
  • KatesHere
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Can't delete Premium Account

Hi, I have been an on and off premium account customer and everything always worked fine but now there has happened something strange. I have an unwanted premium account since November 12th (I noticed it this morning though) altough I stopped renewin...

  • Casual Listener
  • Hi, I have been an on and off premium account customer and everything always worked fine but now there has happened something strange. I have an unwanted premium account since November 12th (I notice...
  • chantal1366
  • Newbie
  • 5198 Views
  • 11 replies
  • 0 likes
  • 5198 Views
  • 11 replies
  • 0 likes

Solved!! Transferring music from old account to new

Hi, I have just cancalled my Spotify Premium on my account as my account is Linked with my Facebook. I no longer want to have an active Facebook account, so I will be creating a new Spotify Account with Premium. I would like to transfer my Playlists ...

  • Casual Listener
  • Hi,   I have just cancalled my Spotify Premium on my account as my account is Linked with my Facebook. I no longer want to have an active Facebook account, so I will be creating a new Spotify ...
  • cr0mer0
  • Newbie
  • 549 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 549 Views
  • 3 replies
  • 0 likes

Cancel subscription not working

Im trying to cancel the subscription because I have a 3rd party pack offering the spotify premium in that pack, but I need to cancel my current subscription first to start using the pack. Im trying to cancel the service, but is stuck after I press th...

  • Newbie
  • Im trying to cancel the subscription because I have a 3rd party pack offering the spotify premium in that pack, but I need to cancel my current subscription first to start using the pack. ...
  • Ox1
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

how to get my koney back or premium ?

my mom gave me her card so i could get spotify premium with the student discount but it didnt let me because it says i need a college and am barely in high school but the thing is that they still charged me $5,40 and my account is not premium

  • Newbie
  • my mom gave me her card so i could get spotify premium with the student discount but it didnt let me because it says i need a college and am barely in high school but the thing is that they still cha...
  • Ox1
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Response time - is 3+ days normal?

Created a ticket january 13th. Still waiting for a reply. Is it normal that it takes this long to get an answer? Ticket was not the typical everyday problem, but still would be nice to get some reply with an indication someone is looking at the case....

  • Casual Listener
  • Created a ticket january 13th. Still waiting for a reply. Is it normal that it takes this long to get an answer?  Ticket was not the typical everyday problem, but still would be nice to get so...
  • OviiiOne
  • Community Legend
  • 483 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 483 Views
  • 7 replies
  • 0 likes

Please fix your abbonement cancel site

Hi, I would like to unsunscribe from spotify, but the website is not working.It does not load the content and the website is captured in an unending loading circle.... Please fix it! A lot of people seem to have the same problem according to some ger...

  • Casual Listener
  • Hi,   I would like to unsunscribe from spotify, but the website is not working. It does not load the content and the website is captured in an unending loading circle.... Please fix it! A lot...
  • Ox1
  • Roadie
  • 255 Views
  • 3 replies
  • 0 likes
  • Account
  • 255 Views
  • 3 replies
  • 0 likes

Charged 6 times and account is still free.

After my subscription canceled I found out you could get a student discount so instead of paying the regular amount I tried to subscribe again with the student discount, it kept saying the card was not working so I kept trying it and I was charged 6 ...

  • Newbie
  • After my subscription canceled I found out you could get a student discount so instead of paying the regular amount I tried to subscribe again with the student discount, it kept saying the card was n...
  • Ox1
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 181 Views
  • 1 replies
  • 0 likes

Facebook Deactivation

I am planning to deactivate my FB account and also am a delighted Spotify user. I know that I can access Spotify via an e-mail/password sign up; so, that's not the issue. Is there a smooth/easy way to transfer all of my playlists to the "new account"...

  • Visitor
  • I am planning to deactivate my FB account and also am a delighted Spotify user.  I know that I can access Spotify via an e-mail/password sign up; so, that's not the issue.  Is there a smoot...
  • corey35
  • Newbie
  • 1749 Views
  • 9 replies
  • 1 likes
  • Account
  • 1749 Views
  • 9 replies
  • 1 likes

Solved!! Changing of username?

Hi! the account I'm using at the moment belonged to my mother (who pays for me) and I would like to change the username to something more fitting to me. Is that possible?

  • Newbie
  • Hi! the account I'm using at the moment belonged to my mother (who pays for me) and I would like to change the username to something more fitting to me. Is that possible? 
  • Amarro
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
  • 316 Views
  • 1 replies
  • 0 likes