Charged several times

[Dolara]

Hi  ,  i have huhe problem last 3 months there are passing me 2 times per month 9,99 euro . When it was only 9,99 per month i try to ask why but nobody answer me and give me solution because of that i cancel my account they quit me the service but again this month they pass me 9,99 euro . I dont know what to do more to find solution because its not normal . I wait your replay  thanks 

[Jack]

Hey @Dolara, help's here!

We hope you don't mind, but we've moved your post to the Subscriptions help board, away from the blog post that it was commented on. You should find help quicker here 🙂

It sounds like you might've already done so, but we'd recommend getting in contact with us again directly via email, or by tweeting our support handle. We'll be able to help you out further with your subscription and take a look under the hood.

If your subscription is through a third party like a mobile provider, we'd recommend reaching out to them directly, too.

To find out more about your subscription, just log in here and click on the 'Subscription' menu.

Let us know how you get on!